Top Tech Support Jobs in Charlotte, NC

As a Senior Technical Support Specialist II, you will assist customers from Fortune 1000 companies and R1 Universities by troubleshooting complex technical issues and coordinating with internal teams. You'll need to demonstrate strong technical proficiency, manage inquiries through phone and email, and collaborate with product and engineering teams to resolve technical problems. Your role includes ensuring high customer satisfaction and addressing bugs effectively while maintaining expert product knowledge.

The Technical Consultant will implement and train clients on the VenueNext suite, performing site surveys, assisting in system functionality, resolving issues, and ensuring customer satisfaction with configurations. Responsibilities also include maintaining product labs and managing travel expense reports.

The SaaS Technical Support Lead at WhatConverts will oversee the Support team, ensuring customer satisfaction and operational efficiency. Responsibilities include training new hires, managing support requests, monitoring team performance, and leading process improvements within the Support department.

As an IT Helpdesk Engineer, you will provide technical support to internal users by resolving IT-related issues efficiently. Responsibilities include responding to support requests, troubleshooting hardware and software problems, maintaining IT equipment, and training users on systems and applications.

The SAP Subject Matter Expert will provide technical recommendations, migration support, and reports analytics related to the Navy ERP implementation. They will handle tasks related to data warehousing, governance, and management while ensuring effective communication and coordination on special projects across data collection and analysis.

The Senior SharePoint Administrator will support NIOSH by conducting site administration activities in SharePoint, analyzing and designing systems, developing workflows, and providing technical support. This role requires an understanding of SharePoint features, administration, and collaboration skills, as well as the ability to assess system performance.

The Technical Support Specialist, Level 2 will provide secondary technical support, manage new customer integrations, and help troubleshoot complex cases escalated from Level 1 support. Responsibilities include working with APIs, SQL databases, and enhancing documentation while fostering customer relationships and collaborating with development teams.