Top Tech Support Jobs in Charlotte, NC

As a Senior Application Support Consultant, you will provide Level 2 support for customer incidents, enhance technical and operational aspects of customer relationships, and ensure customer satisfaction with the Icertis platform.

The Technical Communicator is responsible for creating tutorials, guides, and videos to educate customers about Metabase. This includes collaborating with teams to identify training opportunities, improving documentation, leading webinars, and designing onboarding materials, all with a focus on enhancing user understanding of the platform.

The Process Support Engineer IV - Etch is responsible for driving the adoption of new technologies at customer sites, optimizing tool performance, and providing on-site customer support. This includes diagnosing, troubleshooting, and repairing complex equipment. The role requires strong problem-solving skills and the ability to lead projects while ensuring operational quality of system equipment.

The Sr. Systems Admin is responsible for the design, configuration, management, and support of the technology environment at Cast & Crew. This includes all hardware, software, and systems used for development and deployment on servers, alongside providing technical support, system audits, and maintaining cloud infrastructure.

As a Technical Support Engineer, you will assist Legion customers by diagnosing and troubleshooting software issues, escalating critical problems to engineering, and providing end-to-end resolution. Your responsibilities include managing support tickets, communicating with customers, documenting troubleshooting steps, and becoming an expert on Legion's product configurations.

The NetSuite Administrator Technical Lead at GeneDx is responsible for enhancing operational efficiency through customized solutions within the NetSuite environment. This role involves crafting custom scripts, troubleshooting technical challenges, collaborating with stakeholders, and integrating NetSuite with various systems. The position also includes supporting compliance efforts and driving innovation in technology initiatives.

As a Process Technician, you will oversee manufacturing processes, make equipment adjustments, and perform maintenance. You will lead changeovers, troubleshoot issues to minimize downtime, and work collaboratively with engineers for process improvement.