Top Tech Support Jobs in Charlotte, NC

The Search Engineer, Technical Support role at Lucidworks involves troubleshooting search issues, supporting customer configurations, and providing high-value solutions. The engineer will communicate regularly with customers to understand their needs and work collaboratively with engineering teams for root cause analysis and problem resolution, while also documenting solutions for future reference.

As a Technical Support Engineer, you will provide first-line technical support for Neon Postgres, troubleshoot complex issues, coordinate root-cause analysis, and ensure user satisfaction. You will work closely with users, engineers, and product teams to address technical problems and improve service delivery.

The Training & Support Consultant provides exceptional customer support and training to clients on using the company's products and services. Responsibilities include troubleshooting technical issues, conducting training sessions, preparing clients for their live day, and maintaining documentation in the CRM.

As a Junior Tech Support Specialist, you will provide 24/7 support for clients' mobile and online banking solutions, answering technical questions and troubleshooting issues. The role involves coordinating with a technical team and maintaining communication with end-users through live chat, ensuring a high quality of technical support.

The Technology Consultant will advise clients on optimizing EOC and NOC environments, design suitable technology solutions, oversee deployments, and enhance operational performance through strategic planning and training.

The Support Engineer will provide advanced technical support for the DexCare platform, troubleshoot system issues, manage customer tickets, collaborate with internal teams, and update documentation. Must have strong experience in Healthcare IT and code troubleshooting.

The Lead ARPA Technical Specialist will develop policies, processes, and tools for compliance in federal grants management. Responsibilities include monitoring programs for fraud and waste, providing technical assistance, managing relationships with stakeholders, and ensuring documentation retention. The role supports disaster recovery efforts and works with government entities on federal aid programs.