Top Customer Success Jobs in Charlotte, NC

The Senior Customer Success Manager will build and maintain relationships with enterprise customers, ensuring they gain value from Cyara's automated CX Assurance Platform. Responsibilities include managing customer journeys, negotiating renewals, and delivering insights for improvement. Passion for customer experience and strong strategic skills are key.

The Sr. Customer Success Specialist will manage customer onboarding and training, serve as the primary contact for inquiries, and help drive product adoption and engagement through analysis and support. This role involves building relationships, tracking customer metrics, and contributing to product development based on customer feedback.

The Customer Success Manager is responsible for managing customer relationships throughout the lifecycle, ensuring successful deployment, adoption, and renewal of services. This role involves building relationships, providing strategic support, educating customers on product benefits, and collaborating with internal teams to enhance customer experience.

The Customer Success role at Pulsara focuses on building relationships and supporting healthcare teams in utilizing their platform effectively. Responsibilities include onboarding, training, and socializing best practices to ensure customer satisfaction and success in patient care.

The Customer Success Engineer ensures users maximize platform value by providing technical support, answering inquiries via various channels, and collaborating across departments. This role involves multitasking and requires strong organizational skills, technical knowledge of APIs, and familiarity with SaaS tools.

The Head of Technical Customer Success is responsible for leading the Technical Customer Success organization at Aerospike. This role focuses on customer satisfaction, retention, and success, overseeing global customer support and professional services. The position requires building and mentoring a high-performing team and collaborating with sales and product teams to drive customer engagement and operational excellence.

The Senior Customer Success Manager is responsible for driving customer adoption, satisfaction, and retention post-sale. This role involves developing account strategies, consulting with customers, renewing contracts, onboarding new clients, and facilitating feedback between customers and product management.

The Lead Customer Success Manager will manage strategic customers by providing business and technical knowledge, executing success plans, driving customer outcomes, and collaborating closely with Account Executives and Technical Success Managers. This role seeks to ensure customer satisfaction and product adoption while gathering feedback for product management and increasing customer engagement.

The Customer Success Manager at Trella Health will drive customer retention, adoption, and expansion within the Supplier Division. Responsibilities include managing customer relationships, ensuring optimal usage of solutions, and collaborating with clients to meet their business goals. The role also involves renewing contracts and identifying upsell opportunities while serving as the voice of the customer in advocacy initiatives.

As a Customer Success Manager at Versapay, you will manage customer relationships, ensuring successful onboarding and long-term adoption. You'll develop strategic account plans to drive growth and retention while advocating for customer needs with internal teams. The role requires resolving customer issues and proposing improvements to the overall customer experience.

The Senior Customer Success Manager at Relyance AI will oversee the adoption and success of customers post-implementation, establish relationships with various stakeholders, identify opportunities for customer improvement, and collaborate with the Sales team for renewals and expansions.

The Customer Success Manager at Corelight will build strong customer relationships, oversee onboarding processes, address customer inquiries, and enhance overall satisfaction. This role involves project management, collaboration with multiple teams, and ensuring the effective use of Corelight's security solutions. The position aims to drive customer success and retention while providing feedback for product improvements.

The Customer Success Manager at DeepJudge will be responsible for onboarding clients, managing relationships, leading training sessions, resolving issues, providing insights, and ensuring client satisfaction and growth by identifying upsell opportunities.

The Director of Enterprise Customer Success will lead a global team focused on strategic planning and execution for customer success in various regions. Responsibilities include enhancing customer experiences, driving product adoption, mitigating churn, cultivating collaboration across teams, and leading initiatives for continuous improvement. The director will also manage performance tracking, oversee onboarding, and ensure high levels of customer satisfaction and retention.

As a Customer Success Manager, you'll act as the primary contact for clients, ensuring they understand and utilize Insider’s technology effectively. You’ll build key relationships, monitor customer adoption, and provide strategic feedback on market trends. Overall, your role will focus on enhancing customer satisfaction and aligning product offerings with client needs.

The Customer Success Manager will manage client relationships, improve product use, conduct technical demos, and develop strategies for upselling within the Architecture, Engineering, and Construction industry. The role requires improving customer engagement and ensuring the successful implementation of INGENIOUS.BUILD's platform.

The Customer Success Manager at Connectly.ai is responsible for building strong client relationships, providing product training, collaborating with internal teams, analyzing market trends, and maintaining detailed records of client interactions.