Top Senior Customer Success Jobs in Birmingham, AL

The Senior Customer Success Manager leads the customer journey, oversees operational improvements, manages escalations, and mentors teams within a fast-paced ecommerce environment.

Serve as strategic and technical owner for a book of ClickUp accounts: lead onboarding, drive adoption and AI/automation enablement, map and optimize workflows, monitor account health, deliver measurable ROI, and partner cross-functionally to support renewals, expansions, and product feedback.

The Customer Success Executive will engage with health plan clients, drive user adoption of AI solutions, align implementations, and enhance overall client satisfaction.

Serve as long-term strategic partner for a portfolio of health-system clients, driving platform adoption, client health, renewals, and expansion. Build executive relationships, monitor utilization metrics, manage escalations, coordinate internal teams, and translate operational data into measurable TeleTracking use cases and outcomes.

The Client Success Manager (WasteX) owns end-to-end customer experience and value delivery for the WasteX program. Responsibilities include onboarding customers, building executive- and frontline-level relationships, driving ROI and retention, troubleshooting operational issues, and collaborating with internal teams to improve products and processes.

Lead Customer Success operations by owning strategy, systems, reporting, and cross-functional programs. Build dashboards, streamline processes, manage projects end-to-end, liaise with Business Systems and Data, and improve retention and expansion motions.

Manage a portfolio of 40+ accounts to drive retention, engagement, and expansion. Own renewals and forecasting, run strategic reviews, identify upsell opportunities, coordinate onboarding, escalate support issues, and collaborate with sales and contracts teams to close renewals.

Lead and develop the Customer Success team to drive product adoption, retention, and growth. Oversee onboarding, lifecycle processes, escalations, metrics, and cross-functional collaboration to improve customer outcomes and operational scalability.

Own a 750-account book as the primary strategic partner to drive adoption, retention, renewals, and expansion for PreVeil's cybersecurity SaaS. Build executive relationships, lead save motions, forecast renewals, execute adoption plans, leverage AI and Salesforce for scaled engagement, and collaborate cross-functionally on strategic CS initiatives to protect and grow revenue while helping customers achieve CMMC compliance.

Serve as the primary customer contact to ensure satisfaction and success: onboard customers, drive product adoption, identify upsell/cross-sell opportunities, manage renewals, gather and analyze feedback, collaborate with sales and product teams, and travel for system installations.

The Client Success Manager will manage client campaigns, optimize performance, analyze data, build relationships, and drive retention for long-term growth.

The Customer Success Manager will guide customers in implementing e-commerce solutions, build trusted relationships, analyze data for sales growth, and ensure exceptional service while overseeing customer journeys in a SaaS setting.

Lead and expand a Customer Success team for a digital health SaaS, drive strategic outcomes across health system accounts, manage implementations, advocate for clients, track KPI-driven account health, participate in product roadmap and cross-functional collaboration to increase engagement, retention, and upsell.

Manage and grow strategic B2B accounts in industrial/CPG sectors. Lead account planning, coordinate executive and engineering resources, negotiate MSAs, ensure profitability and customer satisfaction, develop sales presentations, identify new strategic clients, and support regional client managers.

Manage day-to-day client relationships to drive adoption and value realization. Track and analyze usage metrics, identify risks and expansion signals, coordinate cross-functional teams, maintain documentation and success plans, and support Account Executives with data-driven handoffs and renewal readiness.

Own end-to-end onboarding and activation for new B2B SaaS customers, driving time-to-first-purchase and GMV within 60–90 days by project-managing implementations, removing friction, collaborating cross-functionally, building scalable playbooks, and measuring activation metrics.

Lead the creation and operation of a Customer Success function to drive onboarding, adoption, retention, and expansion. Build playbooks, instrument CS metrics (TTV, NRR, health score, churn), manage tiered engagement models, present business reviews to executives, maintain knowledge resources, and coordinate with Product, Support, and Sales to reduce churn and grow customer revenue.

Lead and grow a Customer Success team that owns retention, adoption, and expansion. Hire, onboard, and coach CSMs; manage team outcomes and strategic accounts; build playbooks and scalable systems; drive executive relationships and data-driven insights; act as voice of the customer; partner across Sales, Product, and Engineering. Travel to client sites up to 25%.

The Senior Technical Account Manager oversees customer relationships, driving engagement, onboarding, AI enablement, and business outcomes using ClickUp's platform.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

Manage a portfolio of strategic accounts, executing success plans to enhance customer outcomes and ensure alignment with solutions. Collaborate with cross-functional teams to support revenue growth and retention, while mentoring Customer Success Managers.

Partner with engineering teams to drive Kotlin backend adoption: guide migrations from Java, troubleshoot integration and scaling, recommend tailored strategies, track adoption stages, identify and remove blockers, and maintain feedback loops while running workshops, demos, and outreach.

Lead a team of CSMs for Vanta's largest customers, focusing on retention, strategic ownership, data-driven outcomes, and GRC expertise. Collaborate cross-functionally and model leadership in ambiguity.

Manage customer adoption lifecycle, lead technical value-selling, drive delivery management, and consult on API architecture to ensure customer success.

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.