Top Senior Level Customer Success Jobs in Birmingham, AL

The Senior Customer Success Manager at People.ai acts as a trusted advisor for enterprise and mid-market customers, overseeing account planning and success strategies. The role focuses on driving customer adoption by identifying expansion opportunities and ensuring measurable outcomes. Key responsibilities include maintaining relationships, executing engagement strategies, and collaborating with internal teams to optimize customer success and retention.

The Sr. Client Manager coordinates carrier relationships and leads client service teams for large accounts. Responsibilities include developing marketing strategies, reviewing risk maps, enhancing service delivery, and mentoring new colleagues. The role requires strong knowledge of insurance markets and excellent client service skills.

The Enterprise Customer Success Manager will manage a portfolio of complex accounts, focusing on user adoption, relationship management, and ensuring maximum ROI for customers. Responsibilities include hosting meetings, creating account plans, monitoring product usage, providing training, and aligning internal resources to drive customer success.