Jobs at Income Insurance

Conduct post-sale telephone and digital surveys to verify client understanding, audit advisers for regulatory compliance and suitability, identify misselling risks, document findings, escalate breaches, and share insights to improve training and sales practices.

As a Sales Manager, lead a team of Financial Consultants to drive sales growth, maintain performance, and execute sales strategies. Responsible for hiring and training staff, ensuring compliance with regulations, and achieving sales targets.

Support development and execution of agency-wide strategic plans. Monitor market and sales data to recommend initiatives, forecasts, and KPIs. Coordinate cross-functional action plans, prepare executive reporting, and assist strategic projects from conception to completion to drive agency growth and retention.

Support the manager in complex fit & proper assessments and framework reviews under the MAS Representative Notification Framework. Conduct candidate due diligence, recommend suitability, escalate adverse findings, ensure documentation completeness, liaise with candidates and hiring managers, provide reports and statistics, perform periodic checks and monitoring, handle audit requests, and support process improvements and other assigned projects.

Lead marine underwriting and pricing for H&M and Cargo lines, manage complex/high-value risks and facultative reinsurance (inward/outward), drive business growth with brokers and clients, oversee policy administration and compliance, support digital transformation (portal development, UAT, training), maintain underwriting records and renewal schedules, provide technical guidance and training, and collaborate with actuarial teams on premiums and treaty renewals.

Handle health policy servicing transactions for IncomeShield plans (changes, terminations, payer/payment updates), prepare correspondence, perform quality checks, support process-improvement projects and company-wide initiatives, and work collaboratively under tight timelines.

Manage and grow assigned financial adviser (FA) partners by driving sales campaigns, providing prompt partner support, resolving application queries, coaching advisers, building strategic relationships, participating in marketing events, and ensuring efficient channel operations to meet business targets.

Lead and coach a team of Client Advisers to meet sales targets. Set performance goals, provide feedback and training, recruit talent, monitor performance, create improvement action plans, execute business and sales strategies, and support projects and department leadership.

Lead and conduct fair, independent investigations into market conduct complaints; apply disciplinary actions per framework; prepare regulatory and senior management reports; handle regulator/auditor enquiries; maintain policies, deliver training, advise stakeholders, and support ad-hoc reviews and panels related to insurance distribution compliance.

Lead and execute internal audits: develop audit plans, manage fieldwork, evaluate controls, prepare findings and reports, supervise junior staff, coordinate remediation, liaise with stakeholders and support major business initiatives.

The Data Strategy & Analytics Manager drives digital growth through analytics in marketing, campaign performance, and customer journey optimization. They lead data initiatives to enhance acquisition effectiveness, support strategic decision-making, and optimize user experiences, overseeing collaboration across various teams.

The Business Development Manager oversees operations, compliance, recruitment, training, and vendor management to ensure smooth daily operations and operational support for financial planners and staff.

The Contract Executive will support regulatory initiatives, manage customer complaints, handle operational tasks, and assist in project assignments for the Customer Engagement team.

Assist in daily fund accounting processes, including NAV calculation, reconciliations, and support for audits and reporting. Collaborate with teams to ensure data accuracy and compliance with controls.

Lead development and execution of targeted, personalized digital marketing campaigns using marketing automation platforms. Manage customer journeys, audience segmentation, data governance and PDPA compliance. Use SQL and analytics (Google Analytics) to validate audiences, monitor campaign performance, derive insights, and optimize engagement and conversions. Collaborate with stakeholders and agencies to deliver timely, accurate campaign builds and measurement.

Lead agency-wide strategic planning and execution to drive sales growth. Analyze market and sales data, develop forecasts and KPIs, manage strategic projects end-to-end, and engage senior stakeholders to align cross-functional initiatives and meet agency targets.

Support Line 2 Technology Risk Management by reviewing and enhancing the IT risk framework, monitoring IT risk indicators, performing RCSA quality assurance, leveraging GRC tools to reduce duplication, advising on IT project risk, developing third-party risk management synergies, and reviewing IT regulatory compliance and incidents.

Manage recording, analysis, and reconciliation of fixed and intangible assets in SAP. Support month-end and year-end closing, prepare schedules and journals, assist inventory counts, participate in system improvements and UAT, and provide ad-hoc reporting to ensure accurate financial reporting.

Handle customer enquiries, provide empathetic clear advice and solutions, perform post-case administration, and project-manage initiatives and systems/tools across teams to maintain product accessibility and improve outcomes.

Lead end-to-end implementation of a Distribution Management System for an Income Financial Advisory. Act as liaison between business stakeholders, vendors, and IT to gather and translate requirements into functional specifications, ensure successful delivery, manage stakeholders, and apply AI tools to improve productivity and outcomes.