Jobs at Income Insurance

Provides business analysis support for insurance initiatives, including product launches, claims transformation, process improvement, workflow automation, and regulatory projects. Elicits and documents requirements, assesses impacts, supports solution design, coordinates functional and regression testing, manages user acceptance testing, and facilitates implementation. Acts as a liaison between business and IT stakeholders, develops training materials, conducts workshops, supports change management, and promotes business analysis best practices while mentoring team members.

Supports business planning, financial projections, management reporting, and performance analysis. Processes and reconciles complex datasets, maintains data integrity, develops financial models, performs scenario and sensitivity analyses, and improves reporting automation and governance. Partners with finance, business, legal, and strategy stakeholders to deliver accurate planning and reporting outputs while enhancing modelling processes and controls.

Supports sales advisory governance, quality monitoring, regulatory compliance, stakeholder enquiries, knowledge management, governance reviews, service recovery, and continuous process improvement across insurance and investment distribution channels. Maintains advisory standards, guides, training materials, and communications while coordinating with business, compliance, audit, and technology teams to resolve issues and improve advisory effectiveness.

Leads brand strategy, sponsorships, activations, and integrated marketing campaigns across online and offline channels. Manages customer insights, audience segmentation, campaign performance, budgets, agencies, vendors, and cross-functional collaboration. Oversees consistent brand messaging and identity while mentoring the Brand Marketing team and delivering initiatives that improve engagement, trust, value, and brand equity.

Supports Consumer GI strategic planning, budgeting, forecasting, financial modeling, management reporting, business cases, commercial evaluations, executive presentations, and tender submissions. Analyzes financial and operational performance, identifies risks and opportunities, and provides recommendations to senior management. Partners cross-functionally with Finance, Actuarial, Product, Underwriting, Operations, Marketing, and other stakeholders while improving reporting processes through automation and analytics.

Own and support digital growth product strategy, roadmaps, backlogs, requirements, delivery, testing, launch readiness, adoption, and product performance. Translate business and customer needs into digital distribution capabilities across purchase and servicing journeys. Collaborate with engineering, design, business, and ecosystem partners to reduce friction, improve adoption, manage risks, and deliver measurable digital growth outcomes.

Designs end-to-end testing strategies, test plans, scenarios, and scripts; executes application and user acceptance testing; documents results, defects, risks, and business impacts; tracks corrective actions with technical and operations teams; communicates findings to stakeholders; prepares user guides and trains operational users; and ensures changes comply with risk and compliance standards.

Manage customer enquiries for life and health insurance products across phone, email, and digital channels. Resolve complaints, appeals, and escalated cases; document interactions; coordinate with internal teams; maintain service standards and SLAs; prepare operational reports; support process improvements; and ensure compliance with company policies and regulatory requirements.

Manage customer enquiries, complaints, appeals, and case resolution for life and health insurance products across phone, email, and digital channels. Document interactions, provide accurate product and claims information, meet service-level targets, prepare operational reports, maintain compliance, and collaborate with internal teams. The role also supports process improvements, escalations, customer experience initiatives, and accurate record maintenance.

Manage relationships with financial adviser partners, drive sales growth, execute campaigns and events, provide partner and customer support, coordinate application requirements, and improve channel operations. The role also involves coaching advisers, supporting strategic propositions, maintaining business relationships, and achieving team and business targets within the financial services industry.

Supports the Distribution Management team through onboarding, agency management, operational process coordination, business initiatives, stakeholder engagement, and continuous improvement activities aimed at business growth and operational efficiency.

Leads enterprise technology transformation, including core platform modernization, digital initiatives, AI adoption, and technology-enabled business change. Owns transformation roadmaps, large-scale program delivery, governance, risk, budgets, benefits realization, executive stakeholder alignment, vendor ecosystems, and organizational adoption. Builds and develops transformation teams while ensuring strategic technology investments deliver measurable improvements in productivity, efficiency, and business performance.

Provides holistic financial planning and personalized wealth strategies covering protection, investments, retirement, accumulation, and legacy planning. Conducts financial discovery, portfolio discussions, and periodic reviews while coordinating closely with Income Financial Advisors. Builds trusted client relationships, communicates recommendations and updates, maintains accurate documentation, and ensures plans adapt to changing client needs and market conditions.

Leads the Personal Lines consumer general insurance portfolio, overseeing product strategy, proposition development, product delivery, portfolio performance, governance, regulatory compliance, transformation, stakeholder engagement, and team leadership. Drives market growth and customer value across Travel, Personal Accident, Home, Pet, Golfer, and other consumer insurance products while partnering with Distribution, Actuarial, Marketing, Finance, Operations, Claims, Technology, regulators, reinsurers, and industry bodies.

Processes life and health insurance policy servicing transactions, prepares customer letters, reviews staff work, and supports process improvement projects and company-wide initiatives. The role requires attention to detail, effective communication, multitasking, teamwork, and the ability to meet tight deadlines while handling concurrent projects.

Processes life and health insurance policy servicing transactions, prepares customer letters, reviews staff work, and supports process-improvement and company-wide initiatives. The role requires attention to detail, effective communication, teamwork, multitasking, and the ability to meet tight deadlines while handling concurrent projects.

Manage a portfolio of third-party motor property damage claims, including complex and potential litigation matters. Responsibilities include assessing claims, applying reserving and settlement principles, prioritizing workloads, communicating with stakeholders and legal partners, identifying risks, maintaining accurate documentation, meeting KPIs, and complying with policies and regulations. The role requires independent judgment, ownership, resilience, customer focus, and collaboration.

Leads Financial Consultants to achieve sales targets, execute sales strategies, maintain productivity and service standards, ensure regulatory compliance, implement sales procedures, monitor performance, and recruit new consultants to expand the agency salesforce.

Administers individual life insurance and managed healthcare claims, including registration, policy liability assessment, claim calculations, payment or rejection recommendations, and timely settlement. Handles enquiries, complaints, appeals, service recovery, and stakeholder communication with claimants, healthcare providers, reinsurers, and external organizations. Reviews pending claims, meets service-level agreements, recommends process improvements, and supports operational efficiency and AI-driven claims projects.

Leads Client Advisers, sets and monitors sales targets, provides coaching and performance feedback, develops team relationships, executes sales strategies, creates improvement plans, and recruits high-potential sales candidates. The role supports business objectives in the insurance or financial services sector and requires strong communication, leadership, sales, and people-management skills.