Jobs at Income Insurance

Assess, negotiate, and settle general insurance claims within delegated authority. Ensure prompt, fair, and reasonable outcomes; coordinate with surveyors, loss adjusters, and assistance companies; escalate suspicious cases; and support exception and productivity reporting.

As an Executive/Senior Executive in Consumer GI Operations, you will assess and negotiate general insurance claims, ensure fair settlement, liaise with service providers, and escalate suspicious cases.

Assess and negotiate General Insurance claims within delegated authority limits, ensuring prompt, fair, and reasonable settlements. Liaise with surveyors, loss adjusters, assistance companies, and other external service providers. Identify and escalate suspicious claims for investigation, and support supervisors with exception and daily productivity reports.

Perform end-to-end business analysis: elicit and document requirements, analyze processes, support solution design and UAT, manage defects and change, prepare user documentation, train operations users, facilitate stakeholder workshops, and mentor junior BAs to ensure effective implementation and adoption of operational solutions.

Lead corporate and internal communications, media relations, content and narrative development, integrated campaigns, executive communications, change communications, measurement, and crisis support. Partner cross-functionally to amplify messaging and support business priorities and culture initiatives.

Support Line 2 Technology Risk Management by reviewing and enhancing the IT risk framework, monitoring IT risk indicators, performing RCSA quality assurance, leveraging GRC tools to reduce duplication, advising on IT project risk, developing third-party risk management synergies, and reviewing IT regulatory compliance and incidents.

Processes life and health insurance policy servicing transactions, prepares customer letters, reviews staff work, and supports process improvement projects. The role also contributes to company-wide initiatives involving letters, work instructions, forms, and system enhancements while meeting turnaround times and handling concurrent projects.

Designs, delivers, and evaluates training programs for a financial services sales force, including induction, sales skills, product, advisory process, and e-learning programs. Develops competency assessments, maintains compliance-aligned materials, monitors training KPIs, identifies stakeholder needs, and supports workplace learning transfer. Requires financial services sales or training experience, insurance and wealth management knowledge, relevant CMFAS certifications, and strong communication and collaboration skills.

Supports brand campaign and sponsorship planning, integrated marketing execution, experiential activations, and consistent brand communications. Develops briefs, coordinates creative assets and agencies, tracks campaign performance, analyzes customer insights and market trends, and supports targeted segment marketing. Collaborates across divisions, manages timelines and budgets, coordinates vendors and media placements, and uses data and stakeholder feedback to improve brand awareness, engagement, trust, value, and equity.

Lead a Finance project management and business analyst team to deliver finance-wide transformation, systems implementations, and process improvements. Own project portfolio, governance, budgets, and end-to-end delivery while coordinating Finance SMEs, IT, vendors, and stakeholders. Drive prioritization, risk mitigation, resource allocation, and continuous improvement to ensure projects meet scope, timeline, and quality targets.

Support risk and compliance assessments, monitor operational controls, assist in audits and vendor oversight, and prepare reports. Drive process improvements and automation initiatives.

The role involves ensuring Distribution activities comply with regulations, conducting risk assessments, monitoring sales activities, preparing reports, and maintaining central records.

Lead BI initiatives by partnering with stakeholders to define KPIs, create dashboards, analyze data, and promote self-service BI for decision-making.

As a Client Adviser, you will provide financial advice, maintain customer relationships, and capitalize on sales opportunities. No prior experience is required, and you will be part of a supportive training program.

This role supports product development processes by conducting market research, managing focus groups, collaborating with stakeholders, and overseeing product launch activities and compliance.

Responsible for processing and assessing IncomeShield claims, managing enquiries, compiling reports, and liaising with external parties, while ensuring compliance with policy guidelines.

As a GI Specialist in telesales, you'll leverage your expertise in insurance products to engage customers, recommend suitable policies, and achieve sales KPIs through effective communication and follow-ups.

The Contract Executive supports distribution channels by managing cluster initiatives and day-to-day operations, assisting the Director of Agencies.

The Case Specialist supports customers in recovering claims for their IncomeShield claims, handles enquiries, and checks payment details from insurers.

The Senior Executive, Sales Assurance supports a Lead in administering the Balanced Scorecard framework, conducts client surveys, identifies infractions, and collaborates with stakeholders to enhance sales processes.