Jobs at Income Insurance

Processes life and health insurance policy servicing transactions, prepares customer letters, reviews staff work, and supports process-improvement and company-wide initiatives. The role requires attention to detail, effective communication, teamwork, multitasking, and the ability to meet tight deadlines while handling concurrent projects.

Manage a portfolio of third-party motor property damage claims, including complex and potential litigation matters. Responsibilities include assessing claims, applying reserving and settlement principles, prioritizing workloads, communicating with stakeholders and legal partners, identifying risks, maintaining accurate documentation, meeting KPIs, and complying with policies and regulations. The role requires independent judgment, ownership, resilience, customer focus, and collaboration.

Supports business growth, sales advisory operations, and campaign execution. Responsibilities include monitoring growth campaigns, resolving sales representatives’ process queries, facilitating new business submissions, supporting enhanced monitoring and coaching activities, verifying Accredited Investor documentation, reviewing marketing materials, developing campaign proposals, and contributing to corporate projects and cross-functional initiatives.

Leads Financial Consultants to achieve sales targets, execute sales strategies, maintain productivity and service standards, ensure regulatory compliance, implement sales procedures, monitor performance, and recruit new consultants to expand the agency salesforce.

Administers individual life insurance and managed healthcare claims, including registration, policy liability assessment, claim calculations, payment or rejection recommendations, and timely settlement. Handles enquiries, complaints, appeals, service recovery, and stakeholder communication with claimants, healthcare providers, reinsurers, and external organizations. Reviews pending claims, meets service-level agreements, recommends process improvements, and supports operational efficiency and AI-driven claims projects.

Leads Client Advisers, sets and monitors sales targets, provides coaching and performance feedback, develops team relationships, executes sales strategies, creates improvement plans, and recruits high-potential sales candidates. The role supports business objectives in the insurance or financial services sector and requires strong communication, leadership, sales, and people-management skills.

Assess and adjudicate life and medical insurance claims within authority limits. Investigate claim validity by reviewing medical evidence, policy documents, hospital bills, and investigation findings. Escalate complex claims, resolve enquiries, manage appeals and complaints, and ensure fair, consistent outcomes. Support process improvement and customer service initiatives while maintaining effective stakeholder communication and detailed claims documentation.

Supports daily Omni Channel operations, including advisor onboarding and offboarding, data collection and reporting, customer and advisor inquiries, voucher processing, payment documentation, operational coordination, and UAT or production validation for product deployments. Provides administrative support while maintaining data accuracy, confidentiality, organization, and timely completion of assigned tasks.

Develop and optimize generative AI and machine learning models, infrastructure, APIs, and integrations. Perform statistical analysis, data transformation, automation, model testing, audits, and evaluation for reliability, scalability, accuracy, and ethical compliance. Collaborate with technical and business stakeholders, communicate AI concepts clearly, research emerging techniques, and contribute to AI strategy and product capabilities.

Conduct enhanced monitoring and quality reviews for insurance representatives, identify compliance gaps, coordinate service recovery, and recommend corrective actions. Track review sample sizes, prepare management and regulatory reports, train reviewers on evolving standards, and help develop tools to improve review efficiency. The role also supports assigned projects and requires collaboration with business stakeholders, strong analytical and communication skills, and proficiency in Microsoft Office.

Manages and optimizes HR technology platforms, particularly Oracle Fusion HCM, while partnering with HR, IT, and vendors. Leads implementations, integrations, upgrades, testing, reporting, analytics, governance, security, compliance, incident resolution, and process automation. Oversees JIRA enhancement tickets, data quality, user training, change management, and system adoption to improve HR operations and employee experience.

Manage monthly end-to-end payroll processing, including overtime, allowances, CPF, tax deductions, reconciliations, statutory submissions, claims, and employee inquiries. Administer benefits programs, renewals, enrollments, and provider relationships. Support HR compliance reporting, audits, governance reviews, and employment legislation adherence. Develop SOPs and contribute to HR process improvement, system implementation, digitalization, and automation projects while maintaining confidential and accurate records.

Assess, negotiate, and settle general insurance claims within delegated authority. Ensure prompt, fair, and reasonable outcomes; coordinate with surveyors, loss adjusters, and assistance companies; escalate suspicious cases; and support exception and productivity reporting.

Assess and negotiate General Insurance claims within delegated authority limits, ensuring prompt, fair, and reasonable settlements. Liaise with surveyors, loss adjusters, assistance companies, and other external service providers. Identify and escalate suspicious claims for investigation, and support supervisors with exception and daily productivity reports.

Designs, delivers, and evaluates training programs for a financial services sales force, including induction, sales skills, product, advisory process, and e-learning programs. Develops competency assessments, maintains compliance-aligned materials, monitors training KPIs, identifies stakeholder needs, and supports workplace learning transfer. Requires financial services sales or training experience, insurance and wealth management knowledge, relevant CMFAS certifications, and strong communication and collaboration skills.

As a Client Adviser, you will provide financial advice, maintain customer relationships, and capitalize on sales opportunities. No prior experience is required, and you will be part of a supportive training program.

This role supports product development processes by conducting market research, managing focus groups, collaborating with stakeholders, and overseeing product launch activities and compliance.

Responsible for processing and assessing IncomeShield claims, managing enquiries, compiling reports, and liaising with external parties, while ensuring compliance with policy guidelines.

As a GI Specialist in telesales, you'll leverage your expertise in insurance products to engage customers, recommend suitable policies, and achieve sales KPIs through effective communication and follow-ups.

The Contract Executive supports distribution channels by managing cluster initiatives and day-to-day operations, assisting the Director of Agencies.