Jobs at Income Insurance

Lead and execute internal audits: develop audit plans, manage fieldwork, evaluate controls, prepare findings and reports, supervise junior staff, coordinate remediation, liaise with stakeholders and support major business initiatives.

Handle and investigate customer complaints across Life, Health, General and Group insurance; engage customers via multiple channels; record cases, perform administrative tasks, and support projects or events as delegated.

Lead development and execution of targeted, personalized digital marketing campaigns using marketing automation platforms. Manage customer journeys, audience segmentation, data governance and PDPA compliance. Use SQL and analytics (Google Analytics) to validate audiences, monitor campaign performance, derive insights, and optimize engagement and conversions. Collaborate with stakeholders and agencies to deliver timely, accurate campaign builds and measurement.

The Data Strategy & Analytics Manager drives digital growth through analytics in marketing, campaign performance, and customer journey optimization. They lead data initiatives to enhance acquisition effectiveness, support strategic decision-making, and optimize user experiences, overseeing collaboration across various teams.

The Contract Executive will support regulatory initiatives, manage customer complaints, handle operational tasks, and assist in project assignments for the Customer Engagement team.

Lead a team to conduct documentation and pre-transaction call reviews, improve review methodologies and processes, report findings to senior management and governance forums, advise business units on sales and training practices, drive remediation of market conduct risks, and participate in strategic initiatives.

Lead agency-wide strategic planning and execution to drive sales growth. Analyze market and sales data, develop forecasts and KPIs, manage strategic projects end-to-end, and engage senior stakeholders to align cross-functional initiatives and meet agency targets.

Support Line 2 Technology Risk Management by reviewing and enhancing the IT risk framework, monitoring IT risk indicators, performing RCSA quality assurance, leveraging GRC tools to reduce duplication, advising on IT project risk, developing third-party risk management synergies, and reviewing IT regulatory compliance and incidents.

Support sales advisory governance, compliance, and regulatory reporting; analyze data to produce insights for governance forums and senior management; collaborate with risk, compliance, and frontline teams to strengthen sales conduct oversight and improve reporting frameworks.

Handle customer enquiries, provide empathetic clear advice and solutions, perform post-case administration, and project-manage initiatives and systems/tools across teams to maintain product accessibility and improve outcomes.

Lead end-to-end implementation of a Distribution Management System for an Income Financial Advisory. Act as liaison between business stakeholders, vendors, and IT to gather and translate requirements into functional specifications, ensure successful delivery, manage stakeholders, and apply AI tools to improve productivity and outcomes.

The Senior Underwriting Specialist assesses life and health insurance applications, liaises with sales channels and reinsurers, and provides underwriting-related support.

The Senior Executive, Customer Engagement role focuses on complaints governance by conducting QA reviews, performing root cause analysis, and preparing management reports to improve customer outcomes.

Lead a Finance project management and business analyst team to deliver finance-wide transformation, systems implementations, and process improvements. Own project portfolio, governance, budgets, and end-to-end delivery while coordinating Finance SMEs, IT, vendors, and stakeholders. Drive prioritization, risk mitigation, resource allocation, and continuous improvement to ensure projects meet scope, timeline, and quality targets.

Lead and operate breach and attack simulation (BAS) and adversary-informed testing mapped to MITRE ATT&CK. Collaborate with threat intelligence to design simulations, analyse control effectiveness, translate findings into remediation actions, and strengthen cyber resilience. Support security testing, hardening reviews, technical risk assessments, automation of assurance processes, and stakeholder reporting.

Support risk and compliance assessments, monitor operational controls, assist in audits and vendor oversight, and prepare reports. Drive process improvements and automation initiatives.

The role involves ensuring Distribution activities comply with regulations, conducting risk assessments, monitoring sales activities, preparing reports, and maintaining central records.

Lead BI initiatives by partnering with stakeholders to define KPIs, create dashboards, analyze data, and promote self-service BI for decision-making.

As a Client Adviser, you will provide financial advice, maintain customer relationships, and capitalize on sales opportunities. No prior experience is required, and you will be part of a supportive training program.

This role supports product development processes by conducting market research, managing focus groups, collaborating with stakeholders, and overseeing product launch activities and compliance.