The Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers. You will be part of the Health Policy Servicing team which handles policy servicing transactions of our IncomeShield plans.
You will report to the manager of Policy Servicing team and your key responsibilities include:
• Perform health policy servicing transactions such as Change of plan type; Termination; Change payer; Change payment method, within the expected turnaround time
• Prepare Letters after performing the above transactions
• Conduct check on work done by staff on a regular basis
• Take on projects (within the department or cross department) to improve processes so as to improve process effectiveness and efficiency
• Support in company-wide initiatives such as reviewing of letters, work instructions, forms, system enhancements
Qualifications
• Possess a Degree/Diploma or equivalent
• Experience in the life and/or health insurance industry with its relevant insurance qualifications will be advantageous
• Familiar with the business environment and industry practices of insurance intermediaries on individual life or health
• Able to work under tight timeline and pressure
• Creative problem-solving skills coupled with an eye for detail
• Excellent communication and people skills
• Works well in a team
• Able to work extra hours when required
• Able to multi-task and handle various concurrent projects
Skills Required
- Degree, diploma, or equivalent qualification
- Experience in the life and/or health insurance industry
- Relevant insurance qualifications
- Familiarity with insurance intermediary business environments and industry practices for individual life or health insurance
- Ability to work under tight timelines and pressure
- Creative problem-solving skills and attention to detail
- Excellent communication and people skills
- Ability to work well in a team
- Willingness to work extra hours when required
- Ability to multitask and handle concurrent projects
Income Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Income Insurance and has not been reviewed or approved by Income Insurance.
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Strong & Reliable Incentives — For sales-oriented roles, performance incentives and tiered bonuses can meaningfully lift earnings when targets are achieved. Some describe it as a solid platform to build income on top of base pay.
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Healthcare Strength — Standard benefits commonly include medical coverage that is described as decent or good. This supports a generally acceptable benefits package for many roles.
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Leave & Time Off Breadth — Annual leave is often viewed as decent, aligning with reports of manageable workloads and work-life balance. This helps offset concerns about base salary competitiveness for some employees.
Income Insurance Insights
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
