Teams at Income Insurance

Provides business analysis support for insurance initiatives, including product launches, claims transformation, process improvement, workflow automation, and regulatory projects. Elicits and documents requirements, assesses impacts, supports solution design, coordinates functional and regression testing, manages user acceptance testing, and facilitates implementation. Acts as a liaison between business and IT stakeholders, develops training materials, conducts workshops, supports change management, and promotes business analysis best practices while mentoring team members.

Supports business planning, financial projections, management reporting, and performance analysis. Processes and reconciles complex datasets, maintains data integrity, develops financial models, performs scenario and sensitivity analyses, and improves reporting automation and governance. Partners with finance, business, legal, and strategy stakeholders to deliver accurate planning and reporting outputs while enhancing modelling processes and controls.

Supports sales advisory governance, quality monitoring, regulatory compliance, stakeholder enquiries, knowledge management, governance reviews, service recovery, and continuous process improvement across insurance and investment distribution channels. Maintains advisory standards, guides, training materials, and communications while coordinating with business, compliance, audit, and technology teams to resolve issues and improve advisory effectiveness.