ABOUT THE ROLE:
The candidate will provide Business Analysis support for cross-functional initiatives, including product launches, claims transformation, operational process improvements, workflow automation, and regulatory Business and IT projects.
The role will work closely with business, operations, and technology stakeholders to gather and document requirements, perform impact assessments, support solution design, coordinate testing activities, and ensure successful implementation.
The incumbent is expected to develop strong insurance domain knowledge in the assigned business areas, act as a key liaison between business and IT teams, and support the delivery of effective solutions that meet business objectives and operational needs.
KEY RESPONSIBILITIES INCLUDE:
- Requirements Elicitation and Analysis
- Elicit Product Specification, Business requirements, Functional specifications, User stories and work-related materials, analyse systems gaps and business processes.
- Assess the feasibility, benefits, and risks of proposed IT solutions, and recommend process improvements to enhance operational efficiency.
- Partner with business stakeholders to capture and document detailed requirements, lead walkthroughs, and review sessions, and secure formal sign-off to ensure accuracy and alignment with business objectives.
- Solution Delivery & User Acceptance Testing
- Support solution design and implementation, ensuring requirements are translated into effective solutions.
- Formulate test scenarios, test plan, and test strategies, performing both functional and regression testing.
- Coordinate and manage user acceptance testing including defect management and change management.
- Ensure successful solution implementation and obtain formal sign-off.
- Documentation & Training
- Prepare user guides and training materials to facilitate adoption of new systems and processes.
- Conduct training sessions for Operations teams to support smooth implementation and effective adoption of new systems and processes.
- Stakeholder Collaboration
- Act as a liaison between business users and IT teams, identifying gaps, resolving issues, and ensuring alignment throughout project delivery.
- Facilitate meetings, workshop, and decision-making sessions to drive clarity and consensus.
- Mentorship & Best Practices
- Share knowledge and provide guidance to team members on business analysis deliverables, testing activities and domain processes where applicable
- Promote business analysis best practices, standards, and process improvements across projects.
- Domain Support
- Build and maintain knowledge of the assigned insurance business areas.
- Perform impact assessments for business and regulatory changes.
- Collaborate with Operations and IT teams to manage risks and improve processes.
- Ensure continuous support for project delivery and business operations.
REQUIREMENTS:
- Degree in Information Technology or Business Information Systems.
- Preferably with 2-5 years of experience in Business Analysis, User Acceptance Testing, or insurance operations. Experience in Life Insurance Claims operations, claims-related projects, or claims system enhancements will be an advantage.
- Business Analysis skill in delivery business requirement process.
- Project management skill in executing and managing user acceptance testing and planning.
- Savvy in the application of latest technology.
- Initiative-taking, resourceful, innovative/creative/critical thinkers and able to engage stakeholders from different business domains.
- Strong business acumen and communication skills.
- Good stakeholder management and facilitation.
- Self-managing, strong analytical and critical thinking skills, meticulous and capable of delivering a high quality of work.
- Excellent oral and written communication including listening skill and dispute resolution skills at the assignment level. Have good Interpersonal and consultative skills.
- Ability to facilitate workshops, meetings, and walkthroughs effectively.
OTHER COMPETENCIES & TRAITS:
- Detail-Oriented – ensures accuracy in requirements, documentation, and testing.
- Initiative-taking & Self Motivated – anticipates issues, drives initiatives, and takes ownership.
- Collaborative & Team Oriented – works well across business, IT, and operations.
- Adaptable & Flexible – adjusts to changing priorities and project needs.
- Analytical Mindset – makes decisions based on data and evidence.
- Integrity & Professionalism – maintains confidentiality and high ethical standards.
- Customer Driven – understands user needs and advocates for the best outcomes.
- Continuous Learner – keeps up with industry trends, tools, and technique.
Skills Required
- Degree in Information Technology or Business Information Systems
- 2-5 years of experience in business analysis, user acceptance testing, or insurance operations
- Experience in life insurance claims operations, claims-related projects, or claims system enhancements
- Business analysis skills in business requirements delivery processes
- Project management skills for executing, managing, and planning user acceptance testing
- Proficiency with current technology applications
- Strong business acumen and communication skills
- Stakeholder management and facilitation skills
- Strong analytical and critical-thinking skills
- Excellent oral and written communication, listening, dispute resolution, interpersonal, and consultative skills
- Ability to facilitate workshops, meetings, and walkthroughs effectively
Income Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Income Insurance and has not been reviewed or approved by Income Insurance.
-
Strong & Reliable Incentives — For sales-oriented roles, performance incentives and tiered bonuses can meaningfully lift earnings when targets are achieved. Some describe it as a solid platform to build income on top of base pay.
-
Healthcare Strength — Standard benefits commonly include medical coverage that is described as decent or good. This supports a generally acceptable benefits package for many roles.
-
Leave & Time Off Breadth — Annual leave is often viewed as decent, aligning with reports of manageable workloads and work-life balance. This helps offset concerns about base salary competitiveness for some employees.
Income Insurance Insights
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
