Onboarding & Intermediary Administration
- Manage the onboarding process for distribution intermediaries across Income's tied agency force, Financial Adviser representatives, Bancassurance partners, and General Insurance (GI) agencies.
- Create intermediary codes and facilitate the activation of sales authority and relevant system access.
- Register and maintain intermediary licensing records with regulatory and industry bodies, including MAS and GIA.
- Process intermediary movements and updates to personal or business particulars.
- Support the setup and maintenance of intermediary hierarchy structures for compensation and reporting purposes.
Distribution Administration Support
- Monitor and administer CPF Medisave defaulter cases for Income's tied agency force.
- Coordinate and administer GI licence registration and renewal activities.
- Manage administrative matters relating to intermediary registrations, renewals, and billing activities.
- Handle enquiries from both internal and external stakeholders, providing timely and accurate support.
- Review existing processes and maintain Standard Operating Procedures (SOPs) to ensure operational effectiveness and compliance.
System Enhancement & Projects
- Participate in system enhancement initiatives by providing business requirements, preparing test scenarios, and conducting User Acceptance Testing (UAT).
- Support projects and operational improvement initiatives assigned by the department.
- Contribute to continuous improvement efforts to enhance productivity, service quality, and operational controls.
Requirements:
- Diploma or Degree in Business Administration, Insurance, or a related discipline.
- At least 3 years of experience in insurance operations, onboarding, agency administration, or a similar environment will be an advantage.
- Knowledge of MAS and GIA regulatory requirements is preferred.
- Strong coordination, communication, and stakeholder management skills.
- Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
- Meticulous, organized, and able to manage multiple priorities within stipulated timelines.
- Possess a continuous improvement mindset and ability to work effectively in a dynamic environment.
Income Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Income Insurance and has not been reviewed or approved by Income Insurance.
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Strong & Reliable Incentives — For sales-oriented roles, performance incentives and tiered bonuses can meaningfully lift earnings when targets are achieved. Some describe it as a solid platform to build income on top of base pay.
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Healthcare Strength — Standard benefits commonly include medical coverage that is described as decent or good. This supports a generally acceptable benefits package for many roles.
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Leave & Time Off Breadth — Annual leave is often viewed as decent, aligning with reports of manageable workloads and work-life balance. This helps offset concerns about base salary competitiveness for some employees.
Income Insurance Insights
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
