The Executive, Quality Monitoring supports the governance and continuous enhancement of sales advisory practices across the distribution channels. The role works closely with business and support functions to maintain sales advisory standards, ensure compliance with regulatory and internal requirements, support stakeholder enquiries, facilitate governance reviews, and drive process improvement initiatives to strengthen advisory quality and effectiveness.
Key Responsibilities
1. Sales Advisory Standards, Governance & Compliance
• Support the development of Sales Advisory standards, guidelines, process documentation and governance frameworks.
• Ensure sales advisory practices remain aligned with regulatory requirements, internal policies and business objectives.
• Support reviews & service recovery arising from MAS, Internal Audit, Compliance and other governance exercises.
2. Sharing & Knowledge Management
• Maintain Sales Advisory guides, training materials, FAQs and reference resources.
• Conduct knowledge-sharing programmes for Advisors and internal stakeholders.
• Ensure timely communication of changes to sales advisory standards, processes and product requirements.
3. Stakeholder Support & Process Improvement
• Serve as a key contact point for sales advisory-related enquiries from internal and external stakeholders.
• Support resolution of production related matters, working closely with business and technology teams.
• Drive continuous improvement initiatives and undertake ad-hoc assignments as required.
Requirements
- Degree in Business, Banking & Finance, Insurance or related disciplines.
- At least 1 year experience in insurance, financial services, sales advisory governance, compliance, business support or training functions.
- Relevant licensing examinations: CMFAS Module 5, 6,6A,8, 8A, 9, 9A, and Certificate in Health Insurance or equivalents will be preferred.
- Good understanding of sales advisory processes for both insurance & investments.
- Strong communication skills.
- Meticulous, structured and detail oriented.
- Ability to work independently
- Proficient in Microsoft Excel, PowerPoint, and Word.
Skills Required
- Degree in Business, Banking and Finance, Insurance, or a related discipline
- At least 1 year of experience in insurance, financial services, sales advisory governance, compliance, business support, or training functions
- Relevant CMFAS licensing examinations: Modules 5, 6, 6A, 8, 8A, 9, and 9A
- Certificate in Health Insurance or equivalent
- Understanding of sales advisory processes for insurance and investments
- Strong communication skills
- Meticulous, structured, and detail-oriented working style
- Ability to work independently
- Proficiency in Microsoft Excel, PowerPoint, and Word
Income Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Income Insurance and has not been reviewed or approved by Income Insurance.
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Strong & Reliable Incentives — For sales-oriented roles, performance incentives and tiered bonuses can meaningfully lift earnings when targets are achieved. Some describe it as a solid platform to build income on top of base pay.
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Healthcare Strength — Standard benefits commonly include medical coverage that is described as decent or good. This supports a generally acceptable benefits package for many roles.
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Leave & Time Off Breadth — Annual leave is often viewed as decent, aligning with reports of manageable workloads and work-life balance. This helps offset concerns about base salary competitiveness for some employees.
Income Insurance Insights
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
