Sales Articles

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Joe Procopio Joe Procopio
Updated on April 20, 2024

Don’t Ask Your Customers What They Want

Ask what they do. Then focus on saving them time.

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Scott Salkin Scott Salkin
Updated on April 20, 2024

6 Customer Success Terms Every CEO Should Know

Annual churn rate, customer journey map, net rention rate — and more.

Stephanie Bannos Stephanie Bannos
Updated on April 20, 2024

3 Customer Experience Trends We’ll See in 2021

After the tumult of 2020, companies must stabilize their relationships, jumpstart paused initiatives and cultivate their brand identities.

Mitch Lowe Mitch Lowe
Updated on April 20, 2024

How Netflix Monthly Subscriptions Transformed the Video Business

In 1999, we were struggling to distinguish ourselves from the competition. Then, we launched monthly subscriptions and changed the video industry. Here’s how we did it.

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Brian Nordli Brian Nordli
Updated on April 15, 2024

12 Best Open-Ended Questions for Sales Calls

Talk less, ask more.

Brian Nordli Brian Nordli
Updated on April 15, 2024

How to Turn Cold Calling Objections Into Opportunities

Hint: The more you can show the buyer you know them, the more likely they are to talk.

Brian Nordli Brian Nordli
Updated on April 15, 2024

20 Sales Reps to Follow on LinkedIn Right Now

These experts will help you stay up to date on the latest sales strategies.

Alexandra Marin Alexandra Marin
Updated on April 15, 2024

5 Reasons Why Every Email You Send Should Be Mobile-Friendly

Failing to optimize emails for mobile users can lead to lower open, conversion and click through rates. And that’s just the start.

Image: Shutterstock / Built In
Brian Nordli Brian Nordli
Updated on April 15, 2024

9 Phrases to Eliminate From Your Sales Emails Right Now

Get rid of the fluff to make your outreach more effective.

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