Customer success is an exciting, young field with a lot of potential for career growth for people who want to pursue it. These tips will help you to launch your CS journey.
Yes, but only if you leverage them correctly. Here’s how to make sure you do.
Previous tough times have improved SaaS. This time, it shouldn't be any different.
More than 90 percent of B2B buyers are more likely to purchase from a company with trusted reviews. Here’s how to stand out.
Share the struggle with your customers, ask how you can help and don’t pretend everything is fine.
Our decision science team delivered an automated experience for customers and saved hundreds of thousands of dollars in staff time. Here’s how.
Don’t let your customer success strategy mask the flaws in your product. Instead, make sure it uncovers them.
We asked three experienced CSMs about what the job entails.
Customer success is a booming field, even in difficult economic times. Here are the most important skills to getting in the game.
Using a method I call RAFT + NUDGE, you can ensure your customers never feel like you’ve forgotten them.
