Customer Success Articles

Melissa Lowe

Updated on April 19, 2024

Shoppers leave behind data breadcrumbs, which companies can harness to add value to the customer experience.

Ted Hunting

Updated on April 15, 2024

One is more familiar. The other might be more cost effective.

Brian Nordli

Updated on April 15, 2024

Monitoring customer satisfaction isn’t nearly enough.

Anthony Corbo

Updated on April 15, 2024

Technical support refers to the oversight and maintenance of computer hardware and software systems, particularly the resolution of technical issues that may arise regarding customer accounts or company software infrastructure.

There’s no one-size-fits-all solution when it comes to onboarding new customers.

Jeff Bezos

Updated on April 12, 2024

I left a successful career at a hedge fund to found Amazon. Here’s why my gamble paid off.

Brad Birnbaum

Updated on April 12, 2024

Ask yourself these five questions to find out.

Raja Iqbal

Updated on April 09, 2024

Amazon, Maersk and Walmart all use AI to help products travel the world faster and more efficiently.

Bailey Reiners

Updated on April 08, 2024

Looking to hire a customer success manager? Here’s how to write the best job description for the role.

Mae Rice

Updated on February 13, 2024

If you really value your customers, you don’t shunt them through a sales funnel.