Customer Success Articles

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Brad Birnbaum Brad Birnbaum
Updated on April 12, 2024

How Good Is Your Customer Service?

Ask yourself these five questions to find out.

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Raja Iqbal Raja Iqbal
Updated on April 09, 2024

Here’s How 3 Global Giants Improve the Supply Chain With AI

Amazon, Maersk and Walmart all use AI to help products travel the world faster and more efficiently.

Image: Shutterstock / Built In
Bailey Reiners Bailey Reiners
Updated on April 08, 2024

How to Write a Customer Success Manager Job Description: Important Skills and Role Responsibilities

Looking to hire a customer success manager? Here’s how to write the best job description for the role.

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Mae Rice Mae Rice
Updated on February 13, 2024

Welcome to the Era of Customer-Led Growth

If you really value your customers, you don’t shunt them through a sales funnel.

Kevin Ruef Kevin Ruef
Updated on January 18, 2024

Client Acquisition vs. Client Retention: Which Should You Focus On?

Client acquisition and client retention are two important strategies for growing a business. Here’s how to determine which one your marketing strategy should focus on.

Image: Shutterstock / Built In
Updated on December 19, 2023

6 Clever Tips to Improve the Efficiency of Customer Onboarding Digitization

Our expert offers some guidance as you build the infrastructure to onboard customers digitally.

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Nona Tepper Nona Tepper
Updated on March 15, 2023

What Makes a Tech Lead Successful?

Tech leads combine unparalleled technical expertise with people skills. Here’s what you need to know to become one.

Jason Cottrell Jason Cottrell
Updated on March 15, 2023

How AI Customer Service Will Transform Industries

AI can optimize pivotal moments of interaction with customers to create market-differentiating experiences.

Joe Procopio Joe Procopio
Updated on March 15, 2023

There’s a Better Way to Put Data in Front of Your Customers

As the volume of available data grows more overwhelming, you need to reduce the noise at the source.

Tim Duncan Tim Duncan
Updated on March 15, 2023

This Is the Secret to Driving Growth With Cryptocurrency

Customer insights are key to successfully deriving value from cryptocurrencies.

Image: Shutterstock / Built In

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