Using a method I call RAFT + NUDGE, you can ensure your customers never feel like you’ve forgotten them.
Step 1: Make sure your customers see value right away.
In the race to provide the best customer experience, employees have been left behind creating a customer disconnect. Here’s why you can’t have happy customers without happy employees.
For starters, when was the last time you texted the customer?
More than just a chatbot, conversational AI can help nurture and grow customer relationships.
Ask what they do. Then focus on saving them time.
Annual churn rate, customer journey map, net rention rate — and more.
After the tumult of 2020, companies must stabilize their relationships, jumpstart paused initiatives and cultivate their brand identities.
