Customer Success Articles

Ted Hunting

Updated on April 15, 2024

One is more familiar. The other might be more cost effective.

Brian Nordli

Updated on April 15, 2024

Monitoring customer satisfaction isn’t nearly enough.

Anthony Corbo

Updated on April 15, 2024

Technical support refers to the oversight and maintenance of computer hardware and software systems, particularly the resolution of technical issues that may arise regarding customer accounts or company software infrastructure.

Jeff Bezos

Updated on April 12, 2024

I left a successful career at a hedge fund to found Amazon. Here’s why my gamble paid off.

Brad Birnbaum

Updated on April 12, 2024

Ask yourself these five questions to find out.

Raja Iqbal

Updated on April 09, 2024

Amazon, Maersk and Walmart all use AI to help products travel the world faster and more efficiently.

Mae Rice

Updated on February 13, 2024

If you really value your customers, you don’t shunt them through a sales funnel.

Kevin Ruef

Updated on January 18, 2024

Client acquisition and client retention are two important strategies for growing a business. Here’s how to determine which one your marketing strategy should focus on.

Evgeniya Malina

Updated on December 19, 2023

Our expert offers some guidance as you build the infrastructure to onboard customers digitally.

Nona Tepper

Updated on March 15, 2023

Tech leads combine unparalleled technical expertise with people skills. Here’s what you need to know to become one.