Customer Success Articles

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Jeff Link Jeff Link
Updated on April 27, 2024

Apple’s Former VP of Retail Is Building Enjoy, a Premium Delivery Service

Operating out of mini warehouses on wheels, Enjoy’s technicians will set your new gear up for you.

Olivia McClure Olivia McClure
Updated on April 24, 2024

‘Win The World’ — Inside The Collaboration Fueling Miro’s CS Teams

Three customer success managers discuss how their teams drive global impact and cultivate camaraderie.

Miro
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Olivia McClure Olivia McClure
Updated on April 24, 2024

Why Ellevation Education is the Perfect Match for These Former Teachers

Learn how three former educators transitioned from teaching to tech and how they create a sense of community among their peers.

Ellevation Education
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Yale Reardon Yale Reardon
Updated on April 24, 2024

What’s the Key to Success in Sales? Your Mindset.

Sales is a tough job that involves hearing the word “no” a lot. Here’s how to handle it without losing your cool.

Image: Shutterstock / Built In
Brian Nordli Brian Nordli
Updated on April 24, 2024

How to Reduce Churn and Win Back Lost Customers: A Guide

It starts with one simple goal: Do right by your customer.

Brian Nordli Brian Nordli
Updated on April 24, 2024

How to Build Trust With Prospective Customers During a Downturn

Taking the time to understand customer needs and challenges is more important now than ever.

Karen Rhorer Karen Rhorer
Updated on April 24, 2024

Why You Need Clear Metrics to Onboard and Ramp Your Sales Team

Setting clear data-driven expectations for your fully-ramped reps will not only create a more positive onboarding experience, it’ll set your entire sales team up for long-term success.

Brian Nordli Brian Nordli
Updated on April 24, 2024

How to Build an Ideal Customer Profile and Put It Into Action

A well-defined ICP aligns your product, sales and marketing.

Brian Nordli Brian Nordli
Updated on April 24, 2024

How to Make Sure You're Reaching Your Target Customers

For some tech companies, landing the wrong customer is expensive in the long run. Here’s how Shipfusion identifies a fit.