Customer Success Articles

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Hal Koss Hal Koss
Updated on January 19, 2024

What Is a Net Promoter Score? Should Your Company Care About Its NPS?

What you should know about the controversial SaaS metric.

What Is a Net Promoter Score? Should Your Company Care About Its NPS?
Updated on December 18, 2023

6 Clever Tips to Improve the Efficiency of Customer Onboarding Digitization

Our expert offers some guidance as you build the infrastructure to onboard customers digitally.

6 Clever Tips to Improve the Efficiency of Customer Onboarding Digitization
Kevin Ruef Kevin Ruef
Updated on December 15, 2023

Client Acquisition vs. Client Retention: Which Should You Focus On?

Client acquisition and client retention are two important strategies for growing a business. Here’s how to determine which one your marketing strategy should focus on.

Client Acquisition vs. Client Retention: Which Should You Focus On?
Raja Iqbal Raja Iqbal
Updated on December 06, 2023

Here’s How 3 Global Giants Improve the Supply Chain With AI

Amazon, Maersk and Walmart all use AI to help products travel the world faster and more efficiently.

Here’s How 3 Global Giants Improve the Supply Chain With AI
Phil Geldart Phil Geldart
Updated on December 01, 2023

Here’s How to Make Your Company Customer Centric

Customer-centric companies treat the customer as a long-term relationship, not just a one-off transaction.

Here’s How to Make Your Company Customer Centric
Michael Maximoff Michael Maximoff
Updated on November 21, 2023

How to Grow Your Business With Review Platforms

More than 90 percent of B2B buyers are more likely to purchase from a company with trusted reviews. Here’s how to stand out.

How to Grow Your Business With Review Platforms
Illia Pinchuk Illia Pinchuk
Updated on October 12, 2023

How to Pick the Right Digital Channel for Your Insurance Firm

Mobile apps, web portals, and chatbots can improve the customer experience for your insurance firm. Here’s how to choose the right one.

How to Pick the Right Digital Channel for Your Insurance Firm
Joe Procopio Joe Procopio
Updated on August 21, 2023

How To Shift From a Project Mindset to a Product Mindset

Project management is often disguised as product management, but they could not be more different.

How To Shift From a Project Mindset to a Product Mindset
Olivia McClure Olivia McClure
Updated on June 23, 2023

Why Ellevation Education is the Perfect Match for These Former Teachers

Learn how three former educators transitioned from teaching to tech and how they create a sense of community among their peers.

Why Ellevation Education is the Perfect Match for These Former Teachers
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Olivia McClure Olivia McClure
Updated on June 21, 2023

‘Win The World’ — Inside The Collaboration Fueling Miro’s CS Teams

Three customer success managers discuss how their teams drive global impact and cultivate camaraderie.

‘Win The World’ — Inside The Collaboration Fueling Miro’s CS Teams
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