Customer Success Articles

Taylor Rose

Updated on July 31, 2026

Discover how customer success teams at leading technology companies partner with sales, engineering, product and support to strengthen customer relationships, improve retention and create meaningful career opportunities in the process.

Nate Evans

Updated on May 04, 2026

The customer journey is the experience a customer has with a brand from contact through the purchase and after. Here’s what you need to know.

Sri Ganesan

Updated on February 18, 2026

As software products become increasingly technical, forward-deployed engineers bridge the gap between your company’s innovation and your customers’ adoption.

Taylor Rose

Updated on December 01, 2025

See how the customer experience team works together to tackle tough challenges while championing each member’s unique strengths.

Bailey Reiners

Updated on November 24, 2025

Learn how to write a customer success manager job description that will attract top talent, with examples, a template and role overview.

Taylor Rose

Updated on September 10, 2025

Customer success pros at Grocery TV and Wise share how continuous learning, teamwork and adaptability help them thrive in their careers.

Taylor Rose

Updated on September 08, 2025

Discover how curiosity, adaptability and empathy help the CS team at EDGE  turn client priorities into lasting partnerships.

Sumit Sinha

Updated on August 05, 2025

Many enterprise conversational AI projects fall short due to preventable errors and a fundamental misunderstanding of the technology. Here’s how to fix it.

Drew Jacobs

Updated on July 22, 2025

Speech analytics records and analyzes conversations to understand the content and sentiment of business communication.

Scott Opiela

Updated on May 28, 2025

Resilience marketing emphasizes customer lifetime value, conversion efficiency and revenue quality over quantity. Here’s how it works and why the days of growth marketing are numbered.