What you should know about the controversial SaaS metric.
Customer success is an exciting, young field with a lot of potential for career growth for people who want to pursue it. These tips will help you to launch your CS journey.
Yes, but only if you leverage them correctly. Here’s how to make sure you do.
Maximize customer buy-in by putting yourself in their shoes. Here’s how writing your functional documentation can help you do it.
Previous tough times have improved SaaS. This time, it shouldn't be any different.
Fostering open collaboration between teams leads to stronger customer adoption. Here's how.
Mobile apps, web portals, and chatbots can improve the customer experience for your insurance firm. Here’s how to choose the right one.
You need to properly separate customer success and customer support.
