Customer Support Articles

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Brad Birnbaum Brad Birnbaum
Updated on April 12, 2024

How Good Is Your Customer Service?

Ask yourself these five questions to find out.

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Kevin Ruef Kevin Ruef
Updated on January 18, 2024

Client Acquisition vs. Client Retention: Which Should You Focus On?

Client acquisition and client retention are two important strategies for growing a business. Here’s how to determine which one your marketing strategy should focus on.

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Updated on December 19, 2023

6 Clever Tips to Improve the Efficiency of Customer Onboarding Digitization

Our expert offers some guidance as you build the infrastructure to onboard customers digitally.

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Moudy Elbayadi Moudy Elbayadi
Updated on December 04, 2023

How Generative AI Is Transforming the Retail Industry

The technology promises to revolutionize everything from customer experiences to inventory management.

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Marlo Gudauskas Marlo Gudauskas
Updated on December 01, 2023

How Fast-Growing Startups Can Scale Customer Service

Inadequate customer service can spell disaster for a budding business, so start fixing it today.

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Phil Geldart Phil Geldart
Updated on December 01, 2023

Here’s How to Make Your Company Customer Centric

Customer-centric companies treat the customer as a long-term relationship, not just a one-off transaction.

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Tiffani Bova Tiffani Bova
Updated on June 14, 2023

Inside the Customer Experience Dilemma

In the race to provide the best customer experience, employees have been left behind creating a customer disconnect. Here’s why you can’t have happy customers without happy employees.

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Alli Tiscornia Alli Tiscornia
Updated on April 19, 2023

3 Skills Essential to a Customer Success Career

Customer success is a booming field, even in difficult economic times. Here are the most important skills to getting in the game.

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Jason Cottrell Jason Cottrell
Updated on March 15, 2023

How AI Customer Service Will Transform Industries

AI can optimize pivotal moments of interaction with customers to create market-differentiating experiences.