Customer Support Articles

Nate MacLeitch

Updated on November 08, 2024

Our expert shares tips for building a chatbot that successfully helps your customers.

Itai Sadan

Updated on October 07, 2024

Instead of trying to provide everything, meet their needs now and build a framework for future growth.

Ron J. Williams

Updated on September 17, 2024

Ever-evolving AI technologies have made customers smarter than ever. How do you serve them well?

Moudy Elbayadi

Updated on August 19, 2024

The technology promises to revolutionize everything from customer experiences to inventory management.

Cory Halbardier

Updated on August 12, 2024

It’ll happen when businesses use chatbots when they really shouldn’t.

Lawrence Snapp

Updated on August 09, 2024

Consumers increasingly want an app to interact with your brand. Our expert explains what they’re looking for from that experience.

Ruban Phukan

Updated on August 07, 2024

Many companies serve a small number of customers quite well but leave the bulk to fend for themselves. Fortunately, new automated solutions can empower you to offer white-glove service to even your smallest clients.

Marlo Gudauskas

Updated on April 24, 2024

Inadequate customer service can spell disaster for a budding business, so start fixing it today.

Phil Geldart

Updated on April 24, 2024

Customer-centric companies treat the customer as a long-term relationship, not just a one-off transaction.

Alli Tiscornia

Updated on April 20, 2024

Customer success is a booming field, even in difficult economic times. Here are the most important skills to getting in the game.