Customer Relationship Management Articles

Tiffani Bova

Updated on April 20, 2024

In the race to provide the best customer experience, employees have been left behind creating a customer disconnect. Here’s why you can’t have happy customers without happy employees.

Scott Salkin

Updated on April 20, 2024

Annual churn rate, customer journey map, net rention rate — and more.

Brad Birnbaum

Updated on April 12, 2024

Ask yourself these five questions to find out.

Joe Procopio

Updated on April 09, 2024

Using customers’ names can validate your business. Asking them first is the right thing to do.

Vikas Agrawal

Updated on April 08, 2024

Highlight your startup’s products and services with great graphics and compelling storytelling.

Ted Moser

Updated on April 04, 2024

What is an intelligent brand, and how can owning one can bring in-market advantage to your customer and company?

Vlad Oleksiienko

Updated on March 21, 2024

Generating quality leads is no easy task, but it's vital for every business’s success. Here are the top lead generation tools our expert recommends.

Bob Moore

Updated on March 01, 2024

Feeling stuck with your current sales strategy? This partner-focused approach can boost your efforts and strengthen customer trust.

Victor Blasco

Updated on February 21, 2024

Ready to expand your marketing strategy to reach more customers? Our expert explores how to create high-quality video content, with real video examples.

Mae Rice

Updated on February 13, 2024

If you really value your customers, you don’t shunt them through a sales funnel.