Our decision science team delivered an automated experience for customers and saved hundreds of thousands of dollars in staff time. Here’s how.
Don’t let your customer success strategy mask the flaws in your product. Instead, make sure it uncovers them.
We asked three experienced CSMs about what the job entails.
Customer success is a booming field, even in difficult economic times. Here are the most important skills to getting in the game.
Step 1: Make sure your customers see value right away.
In the race to provide the best customer experience, employees have been left behind creating a customer disconnect. Here’s why you can’t have happy customers without happy employees.
Annual churn rate, customer journey map, net rention rate — and more.
Ask yourself these five questions to find out.
Using customers’ names can validate your business. Asking them first is the right thing to do.
Highlight your startup’s products and services with great graphics and compelling storytelling.
