The Desktop Support Analyst I provides front-line technical support for Windows and Mac systems, troubleshooting issues and assisting with IT resources across multiple locations.

The role focuses on leading the technical strategy and architecture for core business applications like ERP and CRM, ensuring scalable and secure integrations. Responsibilities include ownership of development, middleware architecture, API design, and long-term system health management.

Provide first-line IT support for hardware, software, and connectivity issues. Troubleshoot devices, assist with user account management, and help onboard/offboard employees while delivering excellent customer service.