Top Customer Success Jobs in San Luis Obispo, CA
The Collections Specialist will make outbound calls to assist borrowers in resolving their debts, manage internal collection efforts, and improve contact center processes. The role involves navigating multiple software systems and adhering to federal and state regulations.
The Customer Success Manager at DearDoc engages with clients to ensure high product adoption and satisfaction, managing a large portfolio of accounts to exceed revenue goals. Responsibilities include driving product adoption, handling cancellations, and soliciting advocacy opportunities. The role involves consistent follow-up, conducting success calls, and providing feedback to internal teams to enhance customer experience.
The Brokerage Operations Service Specialist at Cash App will manage customer communications concerning brokerage accounts, process daily operations to maintain service levels, document complaints, identify customer experience issues, and enhance support training. The role requires a focus on compliance and service excellence within the financial operations of the firm.
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The Director of Customer Onboarding & Implementation will lead onboarding professionals and solutions architects to ensure the deployment of Grammarly for enterprise and educational clients. Key responsibilities include developing onboarding strategies, enhancing customer experience, establishing feedback loops, and optimizing implementation processes to ensure customer satisfaction and growth.
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The Public Web Product Manager will lead the strategy and roadmap for Square's public website, focusing on driving growth and conversion. Responsibilities include collaborating across teams, defining metrics for success, managing the product development process, and optimizing user experiences through data analysis and industry research.
The Senior Customer Success Manager will lead customer outcomes for key accounts, build consultative relationships, optimize product adoption, uncover upsell opportunities, and facilitate sales and renewal processes. This role involves leveraging industry knowledge to drive customer retention and participating in team mentorship and thought leadership.
The Senior Client Success Manager will develop strong client relationships, drive product adoption, track account metrics, analyze performance data, negotiate contracts, and minimize churn. They will also collaborate with internal teams to advocate for client needs and build effective business strategies for long-term client retention and growth.
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The Customer Service Representative will assist Garner members with their healthcare needs through phone, chat, and email. Responsibilities include educating members, managing inquiries, documenting processes, and relaying feedback to improve services while maintaining a detail-oriented understanding of health benefits and insurance.
As a Customer Research Advisor at Dscout, you will collaborate with clients to help them design and execute research projects using the Dscout platform. Responsibilities include training clients, offering research design recommendations, and providing ongoing support while advocating for their needs within the company.
As an Enterprise Customer Success Manager at Deepgram, you will drive value for enterprise clients by aligning their business objectives with Deepgram's AI solutions. You'll manage relationships, ensure contract renewals, and leverage customer insights to identify growth opportunities.
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