Top Remote Jobs in Wilmington, NC

Respond to customer interactions across phone, chat, SMS, email, and social media. Support policy and billing questions, process transactions and policy changes, resolve payment and account issues, investigate system defects, document interactions accurately, protect customer privacy, and handle escalated concerns while meeting service and performance standards.

Own and enhance Salesforce CPQ and Quote-to-Cash architecture, including pricing engines, product catalogs, bundles, approvals, custom JavaScript, and enterprise Salesforce Flows. Diagnose production issues, optimize calculation performance, manage sandbox releases through Gearset Pipelines, and partner with Go-to-Market, Finance, and Product stakeholders. The role also mentors administrators, leads technical initiatives, and uses AI development tools to accelerate configuration, testing, and system improvements.

Own and evolve a secure, cloud-native internal developer platform for a federal health mission. Responsibilities include Terraform and GitOps foundations, multi-tenant Kubernetes on AWS GovCloud, self-service onboarding, MLOps/AIOps, data lakehouse enablement, observability, security automation, compliance artifacts, documentation, and stakeholder partnership. The role requires senior ownership of production platforms and offers opportunities for technical leadership.

Owns the strategy, roadmap, development, and adoption of financial data products and APIs. Partners with data science and engineering to integrate predictive and machine-learning models into scalable, trustworthy capabilities. Defines quality metrics, requirements, documentation, and support models while ensuring privacy, security, regulatory compliance, and downstream adoption across consumer and business banking products.

Owns the execution bridge between product strategy and engineering delivery for data-focused products. Responsibilities include managing Agile backlogs, defining epics and user stories, writing acceptance criteria, validating data and APIs with SQL, supporting testing and releases, collaborating with engineering and UX teams, and translating business and technical requirements. The role also monitors data quality, supports documentation, and mentors colleagues.

Lead complex EHR integration discussions with healthcare customers, translating technical requirements into suitable clinical solutions. Manage access and entitlement workflows, support configuration and implementation, document integration best practices, answer technical questions, and improve processes that enhance customer satisfaction and retention. Collaborate with implementation leads, customer IT teams, and internal departments across solutions involving HL7, FHIR, OAuth, SAML, SMART on FHIR, and single sign-on.

The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

Owns Stratus’s brand presence across social, video, and written content. Responsibilities include managing social channels, supporting rebrand positioning, maintaining brand voice, producing customer video stories, creating sales collateral, developing presentation decks, and managing content calendars. The role collaborates with Product Marketing, Customer Marketing, design, and sales, and requires occasional travel for customer video shoots.

Develops customer marketing programs that support retention, expansion, and new business. Responsibilities include organizing customer events, producing case studies and newsletters, managing customer advocacy, engaging the customer community, capturing customer insights, creating in-app content, analyzing product usage, and reporting on engagement and pipeline influence. The role partners closely with Customer Success, Product Marketing, Demand Generation, Sales, and Product teams.

Own full-cycle new-business sales for ERP software in the discrete manufacturing industry. Responsibilities include prospecting, territory planning, discovery, demonstrations, pricing, negotiation, closing, pipeline management in Salesforce, forecasting, and achieving revenue targets. The role partners with Solutions Engineering and sales leadership and requires consultative selling to business owners and executive decision-makers. This is a remote position with 30–40% travel and preferred Pacific Time Zone availability.

Leads regional sales operations for Pierce Manufacturing, managing dealer relationships, sales representatives, bookings goals, market share, forecasting, sales strategies, and territory coverage. Develops sales talent, supports product demonstrations and promotional events, provides market intelligence, improves dealer service capabilities, assists with order processing, resolves customer issues, and manages expense budgets. Requires a bachelor’s degree and at least eight years of fire service industry experience.

Lead security operations and incident response engineering across hybrid cloud environments. Conduct deep-dive investigations, digital forensics, threat modeling, detection engineering, SIEM tuning, threat intelligence review, and automated remediation. Develop incident response playbooks, maintain investigation documentation, apply MITRE ATT&CK, and support incident command and SOC process optimization.

Lead end-to-end organizational change management for complex enterprise transformation initiatives. Responsibilities include assessing readiness and impacts, managing stakeholders and resistance, developing communications and training strategies, measuring adoption, coaching leaders, facilitating workshops, and integrating change activities into transformation roadmaps. The role also strengthens the consulting practice through methodologies, playbooks, proposals, mentoring, and reusable OCM frameworks.

Leads organizational change management and transformation initiatives for enterprise clients. Responsibilities include change strategy, impact and readiness assessments, stakeholder engagement, resistance management, communications, training strategy, adoption measurement, executive advising, facilitation, and post-implementation reinforcement. The role also develops OCM methodologies, playbooks, templates, proposals, and delivery standards while mentoring consultants and supporting technology, cybersecurity, and business transformation programs.