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Top Remote Customer Success Jobs in Wilmington, NC
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The Customer Support Specialist at Grammarly will provide timely and empathetic support, assist with product-related issues, maintain positive customer relations, and contribute to team efficiency. Responsibilities include troubleshooting, training, and refining customer service procedures.
The Enterprise Customer Success Manager at Monte Carlo will lead client relationships from onboarding to value realization, collaborating with account executives to ensure customer satisfaction and growth. Responsibilities include business reviews, stakeholder management, and promoting product adoption through best practices, while maintaining account health and identifying new opportunities for expansion.
The Chat Support Associate at Vetcove will engage with veterinary professionals to assist in their purchasing decisions via the Vetcove platform. Responsibilities include responding to inquiries through chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with teams to improve user experience.
The Customer Support Manager will lead a team of offshore support associates, training and optimizing processes to enhance customer experience. Responsibilities include managing support operations, onboarding new associates, collaborating cross-functionally for system improvements, and advocating for user needs during planning.
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As a VIP Host, you will cultivate relationships with highly engaged Players, execute the VIP engagement strategy, re-engage inactive users, manage a promotional budget, and provide feedback for platform improvements.
As a VIP Host at DraftKings, you will manage relationships with engaged players, ensuring a high-quality player experience and achieving performance targets. Responsibilities include analyzing player feedback, executing VIP strategies, and promoting brand loyalty through effective engagement and service delivery.
As a VIP Host, you will build relationships with VIP Players, execute DraftKings' VIP engagement strategy, meet performance targets, and improve platform feedback. This role requires analysis of player behavior, assisting in reactivation efforts, and distributing promotional budgets.
As a Senior Customer Success Manager at CrowdStrike, you will help customers maximize their investment in LogScale and Next-Gen SIEM products. Responsibilities include fostering customer relationships, driving product adoption, managing renewals, conducting business reviews, and advocating for customer needs internally. Strong customer service and problem-solving skills are essential for success in this role.
The Customer Success Director will focus on managing client relationships within Health insurance, ensuring client retention, driving product adoption, and supporting change management initiatives. Responsibilities include training users, conducting business reviews, and identifying opportunities for up-selling.
As a Client Success Manager, you will handle client relationships and account execution, ensuring the profitability and retention of a client portfolio. You will drive product adoption and expansion while maintaining overall client satisfaction. Your role will also involve excellent communication, analytical skills, and collaboration with internal teams to achieve successful outcomes.
The Senior Client Success Onboarding Manager will lead a team of onboarding specialists to ensure a smooth and delightful onboarding experience for clients. They will manage client interactions during the onboarding phase, address client concerns, provide training to the onboarding team, and ensure client feedback is communicated to improve processes. The role requires engagement with various teams to deliver an effective and seamless client experience, as well as support emergency onboarding needs outside of regular hours.
The Customer Success Manager will build and maintain customer relationships to drive product adoption and expansion. They will act as a trusted advisor, develop success plans, track customer health, and collaborate with cross-functional teams to assist in customer retention and product feedback.
As the Director of Customer Experience Technology Enablement, you will lead the strategy for tooling and integrate new AI and enabling tools to enhance service delivery within the Customer Experience team. This role entails overseeing complex implementations, collaborating with engineering teams, and maintaining feedback loops for continual improvement.
Top remote Companies in Wilmington, NC Hiring Customer Success Roles
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