Top Remote Customer Success Jobs in Wilmington, NC

Provide exceptional customer service while managing absence claims, adhering to regulatory requirements, and maintaining accurate documentation.

The Solution Consultant will engage with clients, demonstrate software solutions, and document needs while collaborating closely with the sales team. Responsibilities include product demonstrations, proposal development, and trend analysis within the insurance sector.

The Senior Solutions Engineer partners with Account Executives to support customer needs, ensuring the Webflow solution meets business objectives through technical validation and customer engagement.

As a Solutions Architect at Webflow, you will support clients in launching and scaling their Webflow sites, providing best practices and technical guidance while advocating customer needs to internal teams.

The Senior Customer Success Manager will manage an enterprise book of business, build relationships, demonstrate value, and drive revenue growth through customer engagement and upselling.

Provide clinical support and referrals, assess risks, coordinate mental health care, monitor member safety, and engage with various teams to ensure effective care. Assist in training and support new team members, while maintaining compliance and ethical standards in interactions.

The Tier 2 Technical Support Representative resolves complex issues, collaborates with teams for root cause analysis, documents solutions, and ensures excellent customer communication and service.

The Senior Business Systems Analyst will enhance systems for Sales and Marketing Operations, focusing on Salesforce and tech stack management, collaborating with stakeholders, and ensuring project delivery.

The Customer Success Manager II in Payroll will engage with customers, ensure satisfaction, mitigate churn, and support payroll operations through strategic partnerships and problem-solving during the customer journey.

The role involves managing delinquent accounts, negotiating payoffs with customers, collaborating with various teams, and optimizing collections processes.

The Conversion Rate Optimization Specialist will drive performance through A/B testing, analyze metrics for customer acquisition campaigns, and collaborate with teams to optimize sales funnels.

The Sales Engineer Intern will engage with the sales team, learn products, assist in technical demonstrations, and use analytical skills to present solutions to potential customers.

The intern will shadow customer success roles, learn about telematics products, assist in implementing solutions, and support customer interactions.

Lead and grow the Client Success team, develop strategic programs for client retention and satisfaction, collaborate with Sales and Marketing for an outstanding client journey.