Top Remote Customer Success Jobs in Santa Cruz, CA
As a DEI Specialist at Affirm, you will drive and manage projects that support the company's diversity, equity, and inclusion strategy. Key responsibilities include project management, vendor oversight, data analysis, and collaboration with various teams to set DEI goals. You will also manage communication and support administrative tasks for DEI programs, ensuring all projects stay aligned with organizational objectives.
As a Dealer Success Specialist, you will build relationships with automotive dealers to help them succeed with Edmunds' services. You will support onboarding processes, monitor dealer performance, and address customer issues while documenting activities in Salesforce.
Lead the Customer Success team at Findigs, ensuring clients maximize value from our rental platform. Responsibilities include coaching, managing onboarding processes, conducting performance reviews, and acting as the customer's voice for feedback to internal teams.
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The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 major accounts, driving usage and growth through effective onboarding, customer engagement, and identification of expansion opportunities. Responsibilities include meeting quarterly objectives, accelerating customer engagement, and collaborating with internal teams to deliver exceptional support and solutions for multilingual content creation.
The Chat Support Associate will engage with veterinary professionals to assist them in purchasing decisions using the Vetcove platform. Responsibilities include responding to inquiries via chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with cross-functional teams to enhance platform features.
The Japan Customer Service Agent will provide excellent customer support to eFax and Jconnect customers through phone and email, addressing inquiries related to account issues, technical problems, billing, and cancellations. The role requires maintaining product knowledge and assisting customers professionally and efficiently while ensuring compliance with guidelines and providing feedback to the team.
As a Commercial Customer Success Manager at Silverfort, you will be responsible for building and maintaining relationships with commercial customers, ensuring the successful deployment of identity protection solutions, and advocating for customer needs internally. This role involves installation and configuration of software in various cloud environments while driving customer value from the platform.
Client Success Managers are responsible for delivering exceptional experiences to clients, addressing escalated issues, and fulfilling special requests. They manage client relationships, identify upsell and cross-sell opportunities, and provide high-level customer support.
The Reliability Success Manager will drive customer growth, retention, and expansion by establishing trusted relationships with technical project leads, facilitating training and onboarding, monitoring customer success, and collaborating with product teams to enhance the Augury platform.
The Senior Manager, Global Compensation will oversee the development and execution of employee compensation and benefits programs. This role involves interacting with senior leadership, conducting compensation assessments, ensuring compliance, and managing equity compensation initiatives. The position emphasizes relationship building with HR teams and presenting information to the Compensation Committee Board.
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