Top Remote Customer Success Jobs in Santa Cruz, CA

Own technical account health for enterprise publisher partners: lead implementations, validate integrations, drive adoption, optimize platform performance, troubleshoot escalations, and collaborate with product and engineering to resolve complex technical issues.

Manage a portfolio of clients to drive value realization, onboarding success, and renewals. Act as trusted advisor, provide consultative guidance on financial planning processes, leverage data and CSM tools (Gainsight, SFDC) to identify risks/opportunities, collaborate cross-functionally, support escalations, and build scalable, repeatable success processes.

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

The Director of Client Success will lead the Client Success team, focusing on partner satisfaction, retention, and expansion while integrating AI-driven strategies for efficiency and value realization from the platform.

Lead a Client Success pod managing CSMs and a portfolio of strategic accounts. Drive retention, expansion, account health, escalations, playbooks, and cross-functional feedback to Product, Sales, and Operations while coaching the team and scaling processes.

Manage a defined book of customers through onboarding, adoption, expansion, and renewal. Serve as trusted advisor, drive product consumption metrics, negotiate renewals, escalate and coordinate with Solutions Engineers and Data Consultants to deliver outcomes and identify expansion opportunities.

Lead customer onboarding and implementation, build executive relationships, monitor adoption and risks, gather and analyze customer feedback to identify trends, and turn insights into actionable recommendations and scalable customer success frameworks.

Manage and grow strategic enterprise accounts in the Upper Midwest by driving product adoption, maximizing Net Dollar Retention, delivering analytics-led guidance, advocating customer needs to product teams, creating success plans, and running training and enablement to increase engagement and reduce churn.

Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

Manage client relationships and application metrics, drive account growth and upsell opportunities, ensure accurate reporting, act as liaison to engineering (manage Jira tickets), support pilots and software testing, educate clients, and attend occasional client meetings (up to 10% travel).

Lead and scale enterprise customer success for a cybersecurity SaaS provider: optimize customer lifecycle, reduce churn, drive renewals and expansion, build CS operations and reporting, engage executives on complex issues, and align cross-functionally to improve adoption and product outcomes.

Serve as a strategic partner to social good customers to drive adoption of Blackbaud/YourCause cloud solutions. Build executive relationships, develop success plans, monitor customer health, protect recurring revenue, support renewals, identify expansion opportunities with sales, and foster advocacy through best practices, training, and events.

Manage the full post-sale customer lifecycle to drive adoption, retention, and revenue expansion. Build measurable success plans, surface expansion opportunities, mitigate churn via data-driven engagement, run QBRs, maintain CRM hygiene, and coordinate cross-functionally to deliver customer value and influence product and GTM strategy.

Lead and grow a Customer Success team to drive adoption, retention, renewals, and expansion for enterprise SaaS customers. Implement scalable processes, use data and AI tools to improve customer health and outcomes, handle escalations with product and engineering, and meet quota through coaching, hiring, and operational discipline. Manage mid-market and tech-touch accounts and champion AI-enabled workflows.

Manage a large portfolio (500-600) through digital-first programs to drive SaaS adoption, retention, and growth. Design and execute digital campaigns, monitor customer health and usage data, deliver digital QBRs/webinars, partner with renewals and product teams, and build scalable playbooks and automation.

Lead strategic enterprise customer relationships as a Senior Client Success Manager, advising executives, defining account strategy, driving adoption, retention (GRR/NRR), renewals, expansion, and mentoring CSMs while coordinating cross-functional initiatives to realize measurable business outcomes.

Own technical success for enterprise customers across pre- and post-sales lifecycle: validate architectures, scope solutions, lead OOB infrastructure deployments, manage onboarding and enablement, drive adoption and reliability, and provide training and services to ensure long-term customer value.

Manage end-to-end delivery of Google Nest energy partnership programs, ensuring account health, driving upsell and revenue expansion, coordinating cross-functional teams, running promotional campaigns and account plans, forecasting operations and finances, and representing the company at industry events to grow marketplace adoption.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Lead strategic, high-touch success for 50-75 high-value creator accounts. Build relationships, drive retention and expansion, optimize email strategy, increase product adoption, run tests, surface customer insights, and collaborate cross-functionally to improve creator outcomes and Kit's roadmap.

Serve as primary customer liaison to drive onboarding, adoption, retention, and expansion. Build executive relationships, deliver QBRs, monitor health, resolve escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment.

Serve as primary customer liaison to drive onboarding, adoption, and retention for enterprise SaaS clients. Build executive relationships, deliver QBRs, monitor health, resolve escalations, promote product adoption, and coordinate cross-functional teams to execute success plans and communicate product roadmap.

Part-time Customer Success Manager responsible for onboarding new SaaS customers, managing the support inbox, running demos and onboarding calls, creating documentation, and producing instructional video content to improve customer experience and product adoption.

Manage assigned healthcare customers to drive adoption and value from the platform. Serve as primary contact, advocate customer needs internally, identify risks and growth opportunities, and travel ~25% for on-site engagement.

Lead and develop a cross-functional Client Success organization, build scalable processes (health scoring, segmentation, churn prevention), own retention/NRR targets, partner with Sales and Product, hire and coach CSMs, and report portfolio insights to executive leadership to improve client outcomes.