Top Remote Operations Jobs in Rochester, NY

The IT Operations Director leads Service Desk and Infrastructure teams, overseeing IT operations lifecycle, managing metrics, enforcing security, and enhancing service quality through automation and ITIL processes.

The role involves coordinating projects and meetings, managing finances, supporting HR processes, and ensuring effective operations within a global team.

As Director of Claims Operations, you will lead a multidisciplinary team in claims processing and operational excellence, driving automation and strategic initiatives to align with business objectives.

Responsible for redesigning mortgage operations, improving efficiency with emerging technologies, and collaborating across teams for a scalable operating model.

Support legal, compliance, finance, and internal operations by managing contracts, vendor onboarding, invoice processing, regulatory filings, SOPs, and operational trackers. Coordinate with external counsel and accounting/payroll providers, document workflows, and support cross-functional projects to improve efficiency and reduce risk.

Own and optimize the end-to-end revenue systems ecosystem (HubSpot, GTM stack), improve CRM data integrity, build predictive forecasting and KPI frameworks, run deal desk reviews, and translate GTM strategy into scalable cross-functional processes to support Sales, CS, Marketing, Partnerships, Finance, Product, and Engineering.

Manage end-to-end chargeback and payment operations across multiple processors, track KPIs and trends, perform representments, investigate complex payment issues, and collaborate cross-functionally to reduce risk and improve payment performance and seller experience.

The Operations Associate executes high-quality plans, takes ownership of tasks, collaborates with teams, and ensures product quality in a fast-paced environment.

Support day-to-day administration of 401(k) plans by reconciling account and transaction data, tracing transactions through the recordkeeping lifecycle, serving as a subject-matter resource, triaging assignments, and driving process improvements across multiple operational platforms to ensure accurate, timely plan transactions.

Support sales and customer success by preparing and processing contracts and proposals, ensuring SOX/SOC1 compliance, validating bookings and revenue, maintaining CRM data integrity, coordinating approvals and signatures, managing offboarding and billing tasks, and identifying process improvements and automation opportunities.

Process and verify payroll contribution data for 401(k) plans, ensure timely accurate contributions, reconcile discrepancies, troubleshoot integrations, support cross-functional inquiries, and contribute to process improvements and project work.

Part-time internship supporting CRM architecture, data integrity, process documentation, operational audits, and KPI dashboarding. Build SOPs, centralize lead/project data, identify workflow bottlenecks, and deliver reporting to leadership to scale and improve operational processes.

Manage supplier product, pricing, and content across systems; support new product launches and removals; investigate and resolve pricing and operational issues; maintain supplier relationships and CRM records; support compliance, reconciliation, and reporting; use AI to optimize repetitive tasks.

The IT Operations Manager will oversee day-to-day IT operations, including managing MSP, network and cloud infrastructure, identity management, systems administration, and user support, while ensuring security and optimal performance across all platforms.

Lead cross-functional operational audits, identify bottlenecks, design and implement scalable processes (SOPs, RACI, process maps), drive automation opportunities, measure impact, and partner with department leaders to improve efficiency using Jira and Tableau.

The Business Analyst II enhances production operations by analyzing requirements, facilitating communication between stakeholders and tech teams, and ensuring smooth project execution.

The Senior Business Operations Analyst supports financial operations and reporting, collaborates with finance and services teams, and drives efficiency through data analysis and operational excellence.

The Senior Manager of Ecommerce Operations will oversee Shopify store performance, manage customer experience, standardize operations, and implement efficiencies, ensuring seamless order fulfillment and compliance.

The Operations Associate II will manage training onboarding logistics, facilitate training sessions, support providers, and optimize operational processes within the Provider Enablement team.

The Project Manager manages delivery of inspection services, coordinates projects, supports logistics, maintains project tools, and oversees field performance while ensuring customer satisfaction.

The Revenue Operations Manager will build systems and processes for go-to-market teams, maintaining pipeline visibility and ensuring accurate revenue forecasts. They will manage Salesforce and revenue tech stack, develop reporting infrastructure, and drive operational efficiency while supporting global initiatives.

Own NetSuite CRM data quality and pipeline hygiene for new-business across NA and EMEA. Build dashboards, analyze funnel velocity and conversion, support weekly forecasting and scenario modeling, track quota/territory capacity, and automate repetitive analytics (including AI-driven tools). Deliver actionable recommendations to sales leadership to improve coverage, forecast accuracy, and deal progression.

Lead and run global business operations: set up offices and entities, implement payroll and local operations, manage vendors, support recruiting, run events, track initiatives, and improve processes to enable scaled execution across markets.

The Director of Revenue Operations will lead B2C operations, driving revenue growth while managing a team and optimizing Salesforce workflows.

The Operations Training Specialist develops and delivers training programs, updates procedures, ensures compliance, collaborates across departments, and supports IT development for customer service and payroll operations.