Joyride Autos

Operations Associate, Texas

Reposted 23 Days Ago

Hiring Remotely in United States

Remote

Junior

Automotive • Software

The Role

The Operations Associate will support daily auctions, manage customer support requests, assist in marketing, and ensure smooth operations.

Summary Generated by Built In

Joyride is a new marketplace in one of the few overlooked segments left in the automotive industry, unclaimed vehicle auctions. Started by a team of successful entrepreneurs, a few car aficionados, and a talented development team, they had the vision to create the industry-leading online auction platform to make it easy and safe to buy and sell unclaimed vehicles.

Joyride launched in April 2020 after a year of laser-focused brand creation and product development. We are now successfully executing regular online unclaimed vehicle auctions in major U.S. cities and expanding into new markets. We are a lean, impactful team composed of motivated, positive, and collaborative individuals dedicated to making Joyride the leading unclaimed vehicle auction platform.

About the Role:

We’re looking for an Operations Associate with meticulous attention to detail, ensuring daily auctions run smoothly. You will be responsible for many high-priority tasks like data transposing, asset processing, and website merchandising. The ideal candidate will have a combination of entrepreneurial tenacity, enthusiasm, and extreme attention to detail.

What you will do:

-Provide hands-on support to impound partners on the use of Joyride’s technology

-Field inbound customer support requests

-Assist with on-the-ground guerilla marketing campaigns

-Engage in outbound communications with our customers

Requirements:

-Bachelor’s degree or equivalent

-2+ years in operations based role

-Ability to work in a fast-paced, high-pressure environment

-Excellent organizational skills and an eye for detail

-Comfortable working autonomously

-Complete highly detailed tasks with tight deadlines

-Effectively manage multiple communication streams across many stakeholders

-Strong relationship-building skills both inside and outside of the organization

-Strong communicator. Experienced in managing multiple communication channels (chat, text, email, and phone)

-Well-versed with Excel and Google Suite

Top Skills

Excel

Google Suite

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The Company

HQ: San Francisco, CA

13 Employees

Year Founded: 2020

What We Do

A team of successful entrepreneurs, car aficionados, and technologists all had a vision: to make it easy to buy and sell undervalued vehicles with this category’s first-ever online auction platform.

We launched Joyride in April of 2020, and today, it’s the leading marketplace for undervalued vehicles. We’ve successfully expanded to several large markets (including California, Texas, Indiana, and Nevada), and we’ve already connected the buyers and sellers of tens of thousands of aged and unclaimed cars.

The opportunity for Joyride is massive: the cars on our roads are getting older (the average age is 11.9 years), and at the same time, we’re facing an unprecedented shortage of used vehicles and parts due to global supply chain issues. Buyers and sellers of cars are increasingly comfortable transacting fully online, yet until Joyride, there has never before been a dedicated marketplace for aged and unclaimed vehicles.

We are a lean yet impactful team of motivated and collaborative individuals. If you’re excited about bringing innovation to a previously overlooked market and making Joyride a category-defining company, we’re hiring!