Top Remote Jobs in Richmond, VA

Prepare, maintain, and analyze client-ready reports and dashboards; support account management with data integrity, policy audits, and supplier invoice audits; research and resolve client billing inquiries, manage AR and fee adjustments; participate in cross-functional projects and create process efficiencies and client-facing presentations.

Research and map compliance frameworks to the company's control library, maintain and streamline controls, build automations and documentation to help customers meet requirements, and improve the compliance product to reduce overhead and security theatre.

Lead global product development strategy, governance, and delivery for enterprise software services. Own productization, commercialization, lifecycle management, operational readiness, and portfolio prioritization. Build scalable global development model, drive Agile/DevOps and automation, manage cross-functional stakeholder alignment, and ensure product quality, supportability, and long-term adoption.

Provide commercial contract drafting, review, negotiation, and closing (MSAs, SOWs, amendments, licensing, vendor agreements). Partner with Sales, Finance, IP, Compliance, and delivery teams to close transactions efficiently and advise on legal issues including AI and technology matters as needed.

Manage receipt-based data ingestion (OCR, transcription, email, account connections); ensure pipeline stability and data quality; translate business requirements into collection specs; partner with Engineering and Product; manage vendors, forecasting and budgets; produce KPI reporting; and support EU rollout and GDPR-aligned processes.

Manage operational performance, releases, and cross‑functional coordination for the CoinOut mobile app and country expansions. Oversee panel health and data collection, QA and release sign‑offs, issue escalation, P&L tracking, KPI reporting, UX enhancements, and competitive benchmarking to meet first‑year targets.

Serve as the primary client advisor for Consumer and B2B Technology categories, delivering recurring reporting, customized analyses, and actionable recommendations. Manage day-to-day client engagement, respond to ad hoc data requests, monitor market and retail trends, and partner cross-functionally to improve reporting and client outcomes for a high-profile technology client.

Lead day-to-day support operations across email, chat, and phone to ensure timely, empathetic resolutions. Manage capacity and performance metrics, coach and develop Support Specialists, adopt AI-assisted tools responsibly, translate customer feedback into product improvements, and communicate trends and risks to stakeholders.

Manage customer billing lifecycle including account setup, invoicing, collections, payments, refunds and dispute resolution. Work cross-functionally using billing platforms and Salesforce to research variances, support customers by phone and email, open/update accounts, manage billing cases, and contribute to process-improvement projects and audits.

Provide email, chat, and phone support for Bloomerang users; resolve customer issues using product knowledge and SOPs; conduct implementations and trainings; create help documentation and webinars; assist with QA/testing and give product feedback to Product Development.

Drive end-to-end delivery and continuous improvement of healthcare payments products (HSA debit rails, ACH/RTP, claims reimbursement, real-time notifications). Lead Agile execution, discovery, and cross-functional collaboration; use AI-enabled workflows for research and synthesis. Measure and optimize payment metrics (authorization/decline rates, error rates, cost-per-transaction) and translate customer insights into testable product improvements.

Lead design and delivery of a unified, real-time billing platform that embeds AI/ML to automate reconciliations, detect anomalies, enable predictive insights, and create autonomous finance workflows across global billing operations.

Design, build, test, and support cloud-native microservices and web UIs. Collaborate with product and stakeholders, use TDD/BDD, instrument systems, drive incident response, mentor peers, and improve processes. Deliver performant APIs, stored procedures, and event-driven solutions while ensuring security and reliability.

Provide front-line global IT support for 2500+ endpoints (primarily Mac), troubleshoot hardware/software/network issues, manage SaaS and hardware asset lifecycles, onboard/offboard users, administer AV systems and video-conference rooms, create knowledge content, train new hires, handle escalations and liaise with systems and network teams.

Lead execution of 1-2 concurrent company-level strategic initiatives (1-2 quarters). Build and maintain project plans, dashboards, risk and dependency tracking. Coordinate senior stakeholders, drive alignment, resolve bottlenecks, manage meetings and documentation, and create scalable templates and best practices to improve organizational execution.

Lead strategy and execution for Coursera's highest-priority AI products. Define roadmaps, drive 0-to-1 initiatives, partner cross-functionally, set success metrics and experimentation frameworks, and launch AI-powered experiences that improve learner outcomes and business impact.

Manage a portfolio of SaaS healthcare customers to drive adoption, satisfaction, retention and expansion. Build relationships, monitor usage, create success plans, identify upsell opportunities, and improve delivery processes while acting as an expert on EverHealth products.

Lead paid media strategy and own channel outcomes across search, paid social, affiliates, and influencer partnerships. Set targets, manage agency partners, run testing and measurement (incrementality/MMM), align budgets with stakeholders, and collaborate with analytics and product teams to optimize funnel conversion and business ROI.

Evaluate AI-generated responses in English and Castilian Spanish using detailed annotation guidelines. Perform side-by-side comparisons to judge factuality, relevance, clarity, reasoning, instruction-following, tone, and cultural appropriateness. Document rationale, meet productivity and quality targets, complete onboarding/qualification, and participate in calibration and feedback cycles. Apply native-level Castilian Spanish knowledge and consistent analytical judgment across high-volume, structured tasks.

Evaluate and compare AI-generated responses in Castilian Spanish for accuracy, relevance, clarity, instruction-following, and cultural nuance. Apply detailed annotation guidelines, document decisions, maintain quality across high-volume evaluations, and participate in training, calibration, and quality reviews to improve AI understanding of Castilian Spanish.

Design and build high-quality presentation templates, documents, and spreadsheet workbooks. Create reusable layouts, visual systems, and polished, accessible production-ready files. Collaborate with content, design, product, and production partners, incorporate feedback, and maintain consistent file structures and quality across high-volume assignments while meeting deadlines.

Lead development and execution of strategic partnership pipelines to drive commercial growth and audience expansion. Negotiate and implement partnership agreements, manage partner relationships, and coordinate cross-functional teams for seamless integration. Define and track KPIs, report ROI, and optimize partnership strategies to meet business objectives.