Top Remote Customer Success Jobs in Richmond, VA

Provide post-sales technical expertise to help customers adopt GitLab via webinars, labs, workshops, and consultative engagements. Collaborate with CSMs, AEs, and renewals to support implementations, architecture, CI/CD, SCM, DevSecOps, and Agile Planning. Create reusable enablement content and maintain specialty competency.

Manage assigned client accounts to ensure satisfaction and renewals. Coach clients on SailPoint/IdentityIQ identity and access solutions, monitor usage and risks, provide strategic updates, identify expansion opportunities, and drive resolutions to customer issues.

Manage relationships with assigned clients to drive satisfaction, adoption, renewals, and product value. Advise on SailPoint IdentityIQ solutions, monitor account health, surface expansion opportunities, provide executive updates, and ensure contract renewals.

Serve as primary post-sales contact to drive onboarding, adoption, retention, and expansion for industrial cybersecurity customers. Build relationships, define success metrics, manage churn risk, monitor account health, execute success plans, maintain SFDC records, and collaborate with sales, TAMs, services, intelligence, and support.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage and grow merchant relationships by delivering proactive client success strategies, identifying upsell opportunities, conducting performance reviews, resolving issues, and collaborating cross-functionally to align client goals with company solutions.

Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.

Manage a portfolio of U.S. public sector customers to drive adoption, retention, and expansion of the GitLab DevSecOps platform. Translate pre-sales plans into measurable objectives, coach on Git, CI/CD, and DevSecOps best practices, coordinate cross-functional responses, and run enablement and project initiatives to ensure customers realize business outcomes from GitLab.

Manage a large portfolio of payroll customers to prevent churn, drive renewals and expansion, de-escalate technical issues, and increase adoption. Conduct high-touch video meetings, analyze usage and workflows, project-manage technical resolutions, and advocate customer needs cross-functionally. Maintain CRM rigor, use AI/internal tools to scale work, and help shape a scalable payroll success model.

Serve as primary client contact and strategic advisor for veterinary accounts. Host meetings, track action items, manage catalog updates and campaigns, deliver performance analyses and presentations, coordinate with product/engineering and onboarding, and nurture corporate relationships to drive loyalty and platform adoption.

Manage an SMB portfolio to drive product adoption, retention, and revenue. Build success plans, run executive reviews, monitor account health, support renewals and upsells, and maintain CRM and Gainsight hygiene while collaborating across Sales, Onboarding, and Product.

Own post-implementation success for complex Mid-Market customers: drive adoption of Samsara IoT products, diagnose and resolve technical issues, lead strategic engagements and workshops, recommend workflow and feature changes, and coordinate cross-functional teams to deliver measurable business value and renewals.

The role involves leading the Customer Success team, enhancing customer engagement strategies, and driving value realization for mid-market customers while fostering an inclusive team culture.

Manage a team of Customer Success Managers, enhancing customer experiences and driving business value, while developing long-term strategies and advocating for customer needs.

The Manager I, Customer Success leads the Scale CSM team, enhancing customer engagement, coaching team members, and ensuring enterprise customers achieve ongoing value from Samsara's solutions.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.

Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.

Serve as a strategic partner to K-12 district leaders to drive successful implementation of Ellevation, build trusted relationships, analyze partner health data, and guide districts to improve outcomes for multilingual learners. Collaborate cross-functionally to advocate for partner needs, support onboarding and scaling, and surface feedback to product teams to enhance the partner experience.

Lead and scale an Enterprise Customer Success team (6-8 CSMs) to drive adoption, retention, and expansion for SaaS enterprise customers. Define strategy, build technical depth, mitigate risk using data, partner cross-functionally, manage executive escalations, hire and develop talent, champion AI workflows, and improve customer outcomes and renewals.

Serve as a trusted advisor to a portfolio of customers to drive adoption and measurable outcomes with GitLab. Provide deployment guidance, lead workshops and Centers of Excellence, translate product usage data into actionable recommendations, monitor KPIs, manage regular touchpoints per SLAs, and collaborate cross-functionally to align on customer success and expansion plans.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The role involves leading a Customer Success team, defining strategies for customer engagement, and ensuring customer satisfaction through effective management and coaching.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

As a Customer Success Engineer, you'll drive adoption and satisfaction for enterprise customers using Deepgram's voice AI technology, fostering strong relationships and aligning technical solutions with business objectives.