Top Remote Jobs in Raleigh, NC

Leads Extend’s regulatory compliance strategy for service contract and insurance programs across North America. Oversees licensing, regulatory examinations, audits, filings, terms and conditions, internal controls, reporting, and compliance governance. Advises executive leadership, regulators, auditors, and cross-functional teams; builds and develops the compliance organization; establishes KPIs; manages regulatory relationships; and modernizes compliance processes using AI and technology.

Evaluate and adjudicate complex product and shipping protection claims, investigate fraud and unusual claim patterns, manage escalations, and ensure decisions comply with policies. Communicate with customers, service providers, and internal teams by phone and email; coordinate technician dispatch and parts ordering; document interactions; troubleshoot system issues; recommend process improvements; and support training and service-quality initiatives.

Leads and develops a team of Customer Success Managers supporting long-term enterprise service engagements. Owns client relationship health, escalations, QBRs, issue resolution, risk mitigation, renewals, and expansion support. Oversees Gainsight workflows, reporting, process improvement, client experience strategy, voice-of-customer initiatives, and ServiceNow self-service presence while partnering with sales, delivery, operations, and account teams.

Processes vehicle and salvage title documentation, completes ownership transfer applications, enters title data, and ensures compliance with state requirements. Communicates with customers and internal partners by phone, email, mail, and direct contact; resolves discrepancies, complaints, and transfer issues. Maintains customer databases, confidential records, and knowledge of title regulations while performing clerical and office-support duties.

Manages and improves configuration management processes and ServiceNow CMDB operations. Designs workflows, governance, integrations, and discovery processes; maintains CI data models and CSDM alignment; ensures data quality; conducts audits; supports ITSM processes; trains CI owners; collaborates with service owners, technical teams, and government clients; and implements continuous improvements.

Provides pre-sales technical support to partners and channel teams, leading complex enterprise sales opportunities for cloud resilience and data management solutions. Responsibilities include discovery, solution architecture, account planning, demonstrations, proof-of-concepts, business cases, technical enablement, competitive positioning, and executive engagement. The role requires strong infrastructure, cloud, storage, backup, recovery, consultative selling, and communication skills, with travel of up to 50%.

Own full-cycle B2B SaaS sales within a territory, from discovery through negotiation and close. Engage CFOs, Controllers, and finance leaders to identify accounting challenges, deliver value-based demonstrations with Solutions Consultants, forecast revenue, and manage pipeline execution. Collaborate with SDRs and Marketing to expand strategic accounts and drive net-new revenue while consistently meeting or exceeding ARR targets.

Manage and grow assigned North American accounts while generating new business for CAS scientific information and IP services. Responsibilities include consultative solution selling, prospecting, pipeline development, account retention, cross-selling, contract negotiations, RFP responses, product demonstrations, and executive-level customer engagement. The role collaborates with internal scientific, IP services, product, marketing, and delivery teams to create customized solutions and maintain accurate CRM forecasts.

Provides technical support and basic application development for software used to monitor child development programs. Responsibilities include configuring YAML surveys, running command-line generation processes, making simple code changes, testing applications, writing documentation and test plans, supporting cloud and purchased applications, and contributing to data governance and application systems projects. This is a remote, full-time temporary position lasting eight months.

Provides hands-on IT support across employee troubleshooting, identity and access management, device lifecycle management, SaaS administration, security compliance, and process improvement. Responsibilities include onboarding and offboarding users, managing permissions and MFA, maintaining laptops and inventories, administering cloud applications, documenting procedures, and resolving technical issues. The role requires working Monday through Friday, 9 a.m. to 5 p.m. Eastern Time, with opportunities for increasing responsibility.

Leads FACTS’ public school engagement strategy for the federal tax credit scholarship program. Builds relationships with policy coalitions, K-12 associations, school districts, foundations, and scholarship-granting organizations; translates federal and state policy into practical guidance; educates public school leaders; develops messaging; and coordinates with government relations and business development teams. The role also represents FACTS at industry forums, maps target districts and partners, manages staff, monitors compliance, and travels up to 50%.