Top Remote Jobs in Miami, FL

The Customer Support Engineer will provide technical support to SMB and Enterprise customers, resolving diverse issues through phone, email, and chat. Responsibilities include diagnosing product bugs, working with various teams to improve services, maintaining high customer satisfaction, and adhering to service level agreements.

The RMS Consultant will manage Records Management System (RMS) implementations and best practices for public safety agencies. Duties include overseeing configurations, conducting testing, defining roles, guiding change management, driving product adoption, and providing training. The role requires at least 50% travel to ensure successful deployment and customer satisfaction.

As a Project Manager at Mark43, you'll oversee the successful deployment of software for public safety agencies. Responsibilities include developing project plans, coordinating resources, managing scope and finances, tracking progress, identifying risks, and ensuring timely delivery of project outputs, while fostering stakeholder collaboration.

The Customer Experience Manager is responsible for advocating for clients, developing strategic account plans to enhance product adoption, supporting clients during pre and post-implementation activities, and tracking client satisfaction and feedback. They will collaborate with various teams to ensure smooth client experiences and manage key performance indicators (KPIs).

The Senior Quality Program Manager oversees the quality program operations, monitors internal and vendor interactions, conducts research and data analysis to improve customer experiences, establishes quality standards, and collaborates with various teams. Responsibilities include building quality scorecards, maintaining quality tooling, and facilitating calibration sessions to ensure the program's success.