Top Remote Jobs in Hampton, VA

Own and improve end-to-end payroll and partner operational processes across CX. Design scalable workflows, define SLAs and escalation paths, coordinate incidents, analyze data for trends and risks, and drive cross-functional process standardization using Zendesk, Slack, Asana, and related systems.

Handle incoming owner relations inquiries about revenue, land, division orders, JIB, A/R, and A&P. Log and follow up cases in a tracking system, build trusting client relationships, manage difficult situations calmly, provide accurate timely responses, and participate in cross-training.

Serve as primary post-sales contact to drive onboarding, adoption, retention, and expansion for industrial cybersecurity customers. Build relationships, define success metrics, manage churn risk, monitor account health, execute success plans, maintain SFDC records, and collaborate with sales, TAMs, services, intelligence, and support.

Lead intake, roadmap, and governance for an AI automation/platform team. Harden and ship business-built AI apps to production with secure GCP platforms, define acceptance criteria and responsible-AI gates, manage vendor buy-vs-build decisions, drive adoption, measure outcomes, and manage AI economics and stakeholder communication.

Transform data into actionable insights by building dashboards, reports, and visualizations. Partner with cross-functional teams and data engineering to ensure data quality, lineage, and AI-ready metadata. Audit datasets, define monitoring rules, document data dictionaries, pilot AI-assisted BI tools, and apply hypothesis-driven analysis to surface insights that inform business decisions.

Lead and build Headway's payer marketing function: set strategy, craft positioning and narratives, commercialize payer solutions, translate clinical data into commercial proof, enable sales and field teams, run events and competitive intelligence, and measure relationship and commercial impact.

Lead integrated communications strategy to advance policy, congressional, and reputational objectives. Manage media engagement, rapid response, external materials, and cross-functional messaging. Build and mentor the communications team and advise senior leadership.

Manage high-volume, full-cycle recruiting for clinical and operations roles: source, screen, interview, negotiate offers, coordinate onboarding, maintain ATS data (Lever), and build long-term candidate pipelines while ensuring compliance and hiring metrics.

Lead growth initiatives to increase activation, adoption, and expansion across CertifID's B2B2C platform. Conduct rigorous customer discovery, define and instrument a growth funnel, generate high-confidence hypotheses, run measured experiments, and partner cross-functionally to embed repeatable growth practices. Own expansion revenue metrics and drive the team to operationalize growth as a function.

The Senior Creative Designer will lead creative projects, develop visual systems, and collaborate with teams to enhance SmartBear's brand identity across various platforms and channels.