Top Remote Tech Support Jobs

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Provide 24x7 technical support for ClickHouse users and prospects via tickets, chat, Slack, and calls. Triage issues, run POCs, create documentation and knowledge-base content, collaborate with Engineering, Product, and GTM teams, mentor colleagues, and help improve support processes.

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

Provide Tier 2 system management, monitoring, and troubleshooting across virtual platforms, Windows/Linux servers, networking and security devices to meet SLAs. Support VMware, AD, IIS/Apache, databases, firewalls, and customer incidents; document procedures, participate in on-call rotation, and assist projects and process improvements.

Provide remote technical support for startup, operation, and troubleshooting of Trane/American Standard unitary HVAC equipment. Guide customers through diagnostics, determine root causes, document solutions, coordinate with manufacturing and field teams, contribute to product literature and NPI, review warranty claims, and use support data to reduce failures.

Lead customer onboarding, deploy and configure secure mail, file sharing, SIEM, email relay, and VDI solutions. Manage technical implementation projects, resolve complex support issues, escalate high-severity incidents, create documentation, coach junior team members, and collaborate with Engineering, Customer Success, and Sales to improve product and processes.

Provide first-line technical support to clinicians and admins via Zendesk (email, chat, phone), troubleshoot and triage issues, escalate and document bugs for engineering, translate user feedback into product insights, and collaborate with Customer Success to improve usability and response processes.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Provide technical support and incident resolution for public-safety application suites. Troubleshoot software, databases, OS, and network issues; gather diagnostic data for engineering; implement configuration workflows; collaborate across Support, Product, Engineering, and Customer Success; participate in on-call rotations for mission-critical systems.

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The Technical Account Specialist will provide support to Zenoti customers, focusing on product support, issue resolution, and training while coordinating with a global team.

Design and develop complex technical support solutions, reproduce and track customer issues, recommend product enhancements, produce technical documentation, collaborate on POCs, and manage networking, cloud, virtualization, backup/recovery and Kubernetes across AWS, Azure, and GCP. Use container platforms (OpenShift, PKS, Rancher, GKE, EKS), VMware, automation scripting (Bash/Python), and CRM/issue tools (Salesforce, ServiceNow, JIRA) to resolve escalations and improve product adoption and lifecycle upgrades.

Provide first-line technical support for Zoo Design Studio and Zookeeper across email, social, forums, and tickets. Troubleshoot CAD and file import/export issues, investigate bugs with engineering, create documentation and tutorials, assist onboarding, manage accounts/licenses, monitor support metrics, and feed product feedback to Product and Engineering.

Remotely diagnose and resolve hardware, software, stability, and performance issues for Windows gaming PCs via email and scheduled calls. Interpret crash dumps, Event Viewer, temperatures, and stress-test results; guide customers through BIOS, driver, and OS troubleshooting; document tickets and escalate when necessary.

Lead Tier 3 technical and integrations support, build and manage senior SME teams, own enterprise escalation management, improve SLAs and diagnostics, partner with Engineering and Product to resolve root causes and drive operational efficiencies.