Top Remote Tech Support Jobs

The Technical Support Specialist will troubleshoot technical issues, provide customer support, maintain documentation, and enhance skills for effective service delivery.

The Technical Support Associate provides first-line technical support to enterprise customers, resolving issues via live chat and escalating complex cases as necessary, while documenting solutions and maintaining communication with customers.

Provide on-site technical support by installing/configuring systems, troubleshooting hardware and network issues, responding to customer inquiries, maintaining system logs and documentation, and assisting with training materials. Monitor networks, resolve interruptions, and use helpdesk and remote-access tools to support customers and internal users.

Provide Tier-2 technical support for mortgage services: troubleshoot web and networking issues, analyze SQL and error logs, manage service connections and XML mappings, communicate with stakeholders, prioritize incidents, and promote security and quality.

Provide hands-on technical support for Jama Connect across cloud and self-hosted environments: troubleshoot logs, APIs, configurations, installations, upgrades and migrations; reproduce and log defects; analyze Datadog and support bundles; use tools like Zendesk, IntelliJ, VirtualBox, VisualVM, and the command line; contribute documentation and participate in on-call/weekend support.

Provide technical support for Tenable vulnerability and compliance products; troubleshoot complex customer environments, analyze scan results and logs, recreate issues in labs, document solutions, collaborate with product and engineering teams, and maintain product/security knowledge while meeting performance metrics.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.

Provide Tier 2 technical support for a payments platform: investigate and resolve integration and configuration issues, interpret API responses and webhook payloads, maintain SLAs, escalate clearly to engineering, build documentation, and collaborate cross-functionally with Success, Onboarding, Risk, Compliance, and Operations.

Provide technical support to open-source and enterprise customers across channels; troubleshoot Kubernetes and Argo issues; escalate to engineering; improve documentation, support playbooks, and scalable processes; develop deep expertise in GitOps and Akuity’s offerings.

Provide enterprise-level technical support for Cribl Stream and related observability products: diagnose, troubleshoot, escalate, document solutions, participate in real-time support channels, and perform on-call duties to ensure customer success.

Provide technical support and incident resolution for public-safety application suites. Troubleshoot software, databases, OS, and network issues; gather diagnostic data for engineering; implement configuration workflows; collaborate across Support, Product, Engineering, and Customer Success; participate in on-call rotations for mission-critical systems.

Lead advanced technical support and escalations for SIEM and cybersecurity platform customers in Brazil. Troubleshoot complex break-fix issues across log pipelines, network and endpoint telemetry, cloud platforms, and distributed systems. Drive RCA, engage in Severity 1 incidents, coordinate with Engineering/DevOps/SOC, and support release validation and complex deployments, including on-call rotation.

As a Technical Support Engineer, you'll provide first line support to users, troubleshoot issues, guide product usage, and enhance documentation.

Provide Tier II support for RapidDeploy SaaS products via Zendesk; troubleshoot using Datadog, Application Insights, and FullStory; escalate bugs to Product/Engineering; meet SLA/KPI targets; participate in on-call rotations; and drive customer satisfaction and continuous improvements.

Provide Tier II technical support for a cloud-native public-safety SaaS platform via Zendesk. Troubleshoot issues using Datadog, Application Insights, and FullStory; escalate and promote bugs to Product and Engineering; meet SLA/KPI targets; participate in on-call rotations; communicate with cross-functional teams; and contribute to improving customer satisfaction and product reliability.

Provide first-line technical support for ServiceTitans financial modules, troubleshoot accounting integrations (QuickBooks, Sage Intacct), advise on accounting best practices, resolve complex financial workflow issues via phone/chat/email/screen-share, and help customers optimize invoicing, AR, job costing, and month-end processes.

Serve as a dedicated technical partner for strategic enterprise customers, owning complex technical investigations across integrations, observability, and detection systems. Provide executive communication during high-visibility incidents, drive root-cause resolution, build trust with senior security stakeholders, identify recurring risks and optimizations, and help scale Strategic Support through documentation and on-call participation.

Provide technical product support via email and phone, troubleshoot and root-cause customer issues, explain technical concepts clearly, recommend best practices, collaborate with Engineering and Product teams to resolve complex problems, manage multiple requests with high quality and responsiveness, and continuously learn new product features and technologies.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

The Technical Account Specialist will provide support to Zenoti customers, focusing on product support, issue resolution, and training while coordinating with a global team.

Provide first-line technical support for Zoo Design Studio and Zookeeper across email, social, forums, and tickets. Troubleshoot CAD and file import/export issues, investigate bugs with engineering, create documentation and tutorials, assist onboarding, manage accounts/licenses, monitor support metrics, and feed product feedback to Product and Engineering.

Remotely diagnose and resolve hardware, software, stability, and performance issues for Windows gaming PCs via email and scheduled calls. Interpret crash dumps, Event Viewer, temperatures, and stress-test results; guide customers through BIOS, driver, and OS troubleshooting; document tickets and escalate when necessary.

Lead Tier 3 technical and integrations support, build and manage senior SME teams, own enterprise escalation management, improve SLAs and diagnostics, partner with Engineering and Product to resolve root causes and drive operational efficiencies.

Provide frontline support to ProSoft clients via tickets and phone; diagnose and resolve software issues (including MFA, Active Directory, password portal, RDP); escalate bugs to development with clear details; prioritize requests to minimize downtime and maintain customer satisfaction; create documentation and training materials as needed.

Serve as the final escalation for complex client integrations and distributed system issues. Troubleshoot code and APIs, build tooling and observability, lead incident response and RCAs, advocate product engineering changes, and mentor the support team to improve diagnostics and automation.