Top Remote Tech Support Jobs

Manage long-term customer integrations, coordinate between customers and engineering, triage and debug issues (logs, cURL/Postman), maintain project trackers and documentation, deliver training, meet SLAs, participate in on-call rotation, and submit bug reports and feature requests.

The Inside Sales Manager oversees sales administration, ensuring efficient processing of sales documentation, managing a team, and improving sales processes for better accuracy and efficiency.

As a Senior Technical Support Engineer, you'll manage and resolve complex technical issues for customers, collaborate with teams, and enhance customer experience.

The Technical Product Support Analyst III provides technical assistance for Inovalon's products, handling customer requests, troubleshooting issues, and documenting progress while ensuring customer satisfaction and support efficiency.

The Staff Technical Program Manager will lead cross-functional initiatives, enhance team productivity, and manage project schedules while collaborating with engineering, ops, and product teams for strategic growth at Airbnb.

The Technical Support Engineer will resolve escalated technical issues, diagnose problems, develop internal tools, and collaborate with various teams to improve customer support processes.

As a Technical Support representative, you will troubleshoot and resolve customer issues with Mashgin's products while providing exceptional service.

Provide escalated technical support for Ping Identity products, investigate issues using knowledge bases and test labs, manage customer expectations, contribute to public community and knowledge base, participate in on-call rotation, and communicate proactively with customers.

Lead advanced customer support by triaging and resolving complex tickets, analyzing logs and environments, reproducing and escalating defects, creating knowledge articles, mentoring support staff, and collaborating with Product and Engineering to improve processes and product quality.

The VMware Support Engineer will provide level 3 support for VMware technologies, troubleshoot issues, enhance customer satisfaction, and manage critical situations while working in a global team environment.

Provide 3rd-level technical support and problem resolution for field and inside service teams, troubleshoot instrumentation, drive root-cause analysis and vendor coordination, develop training and technical documentation, support product launches, and minimize warranty/installation costs while improving customer satisfaction.

The Senior Technical Support Engineer will troubleshoot customer issues on the Imply Druid platform, manage operational issues, and collaborate cross-functionally to resolve technical challenges, ensuring customer satisfaction.

As a Senior Technical Support Engineer, you will resolve technical issues for Cohesity customers, collaborating with engineering teams and documenting solutions, while providing exceptional customer service.

Provide support for Fluke Reliability software via phone, email, and chat, communicate solutions to users, and document issues accurately.

The Senior Technical Support Engineer will provide technical expertise, escalate customer issues, collaborate with engineering, and improve customer support processes at Zip.

Provide technical pre-sales support to sales teams and customers for LV MCC and MV/LV switchgear. Perform diagnostic studies, prepare technical documentation and costings, develop sales opportunities, resolve customer problems, and help achieve volume, profitability, NPV, and NPS targets.

Manage technical support through client portal, address support tickets, troubleshoot software issues, collaborate on product improvements, and ensure data quality in cloud services.

Lead technical support for customers, diagnose issues in LLM applications, work with engineering to resolve bugs, and mentor support engineers.

Provide expert hardware support for Onto Innovation tools, develop action plans, improve existing support structures, and train field service engineers, with 50% travel required.

As a Senior Technical Support Engineer, you'll troubleshoot complex technical issues, manage support tickets, enhance user experience, and collaborate with teams for product improvements.

Provide user support via multiple channels, troubleshoot issues, categorize tickets, and collaborate with the Customer Success team to improve product usability.

Provide administrative support for SOLV Energy's Technical Resource Team, handling work orders, ticket management, and data accuracy within systems. Coordinate maintenance schedules and support users.

The Senior Technical Support Engineer resolves complex hardware and software issues, provides technical guidance, and manages critical customer issues while documenting and advocating for timely resolutions.

The Senior Technical Support Engineer will provide innovative technical support, ensure customer satisfaction, and improve products and services in cybersecurity.

The Technical Customer Support Manager will manage complex support cases, build a ticketing system, and optimize customer service delivery processes while supporting refinery and petrochemical customers.