We are looking for a bilingual Spanish/English Integration Analyst to provide first-class technical support to customers integrating NMI's software products into their own. You will support customers in both English and Spanish, helping their developers successfully integrate NMI's payment solutions. NMI offers a number of APIs and SDKs which connect customers’ point of sale (POS), mobile POS (mPOS), or e-commerce solutions to all of the major banks, acquirers, and processors. The customers’ developers will integrate these solutions themselves. The Integration team is the first point of contact for our new customers’ developers if they come across anything that they are not sure of, helping them through the process until they go live.
About NMINMI, a global leader in payment technologies, allows software and sales professionals to deliver payment innovations to their clients without having to build payment expertise in house. NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You've probably used NMI in the last 24 hours without even realizing it. We're the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We're creative problem solvers who help visionaries smash through boundaries and think beyond what's possible so they can think about what's next. But we're not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. Our mission is to use our expertise to enable more payments, in more ways and more places. We provide ISOs, Fintech Innovators and Technologists the freedom to focus on what they do best, liberating them from restricted payment solutions and giving them access to the latest payment technology now and in the future.
How We Work - Our Core Values* Be a Good Person, It's Simple. We treat everyone fairly and with respect. We lead with kindness, humility and integrity. We take the time to understand each other and our customers. And we serve with care, because customers are never a transaction, and always our focus
* Align, Trust & Go. We debate openly, listen carefully and challenge thoughtfully. Once we decide, we move forward together - holding ourselves accountable to our commitments, and focusing on what matters most to our customers. That alignment creates momentum.
* Raise the Bar. Good enough isn't enough. We stay curious, measure everything, stay honest about progress and keep pushing ourselves to think creatively. We drive change, again and again. And leave things better than we found them. When we raise the bar, our customers feel it too.
What will I be doing?Key Responsibilities:
Provide integration support to English and Spanish-speaking customers, helping them successfully integrate NMI's payment solutions
Work with the customer to ensure they achieve the functionality required, ensuring that the software does all they need it to and that it flows as it should
Maintain your own implementations of our products to ensure that you fully understand the solution, how it is implemented and the functionality of it in the SDK, for example when new functionality is added
Create/update both internal and external documentation around our products, these articles serve as a knowledge library for users
Serve as a point of contact for NMI colleagues who have technical integration queries
Contribute to projects where required
Essential Skills & Experience:
- Customer centric approach with excellent customer service skills
- Professional fluency in both Spanish and English, with the ability to communicate technical information clearly and confidently in both written and spoken formats
- Ability to prioritize your own workload and to identify high priority tasks
- Ability to give technical explanations to customers with varying levels of technical knowledge, adapting your communication style
- Experience of coding in Objective-C (or a willingness to learn)
- Experience of coding in at least one of the following languages:
- C#
- C++
- Java
- A good understanding of both Windows and Linux operating systems.
- A basic understanding of networking in order to be able to support customers with network related issues.
- Strong problem solving skills
- Outside the box thinking, showing initiative
- Passionate about excellent written & verbal communication skills
- Positive can do attitude
- Proactive approach to tasks
Preferred Skills & Experience:
- Experience of Web technologies including CSS, HTML, PHP
- Experience with Windows Server and/or Windows CE
- Experience of using a customer ticketing system
- Experience of the payments industry
- Knowledge of using development frameworks
- A remote first culture!
- Competitive salary of $55,000 - $65,000, depending on experience
- Personal growth and advancement opportunities
- Flex PTO & dedicated sick time
- Health, Dental and Vision Insurance
- Life, ADD, Short-term and Long-term Disability insurance
- 401k matching up to 4% after two months of service
- Flexible Spending Account
- Paid Parental Leave
- Company volunteer days
- Employee referral program
- Bonusly colleague recognition
Equal Opportunity
NMI is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, age, marital status, national origin, sexual orientation or sexual identity, genetic information, citizen status (except those that do not have the legal right to be employed in the United States), disability, military service, service member, veteran status, or any other basis protected by applicable law.
Please be aware that all offers of employment are made subject to receipt of satisfactory background and financial checks.
Attention job applicants: Please note that in compliance with the data protection regulations within your jurisdiction, any personal information submitted with your job application may be collected and used by NMI for the purpose of recruitment and employment-related activities. By submitting your application, you acknowledge and provide explicit consent to the processing of your personal information as described in our privacy policy found on our website. For more information on how we process your information, please read our privacy policy here: https://www.nmi.com/legal/privacy-policy/
Skills Required
- Professional fluency in Spanish and English (written and spoken)
- Customer-centric approach with excellent customer service skills
- Ability to prioritize workload and identify high priority tasks
- Ability to explain technical information to varying technical audiences
- Experience coding in Objective-C (or willingness to learn)
- Experience coding in at least one: C#, C++, or Java
- Good understanding of Windows and Linux operating systems
- Basic understanding of networking to support network-related issues
- Strong problem solving skills and outside-the-box thinking
- Excellent written and verbal communication skills
- Positive, proactive attitude and initiative
- Experience with web technologies (CSS, HTML, PHP)
- Experience with Windows Server and/or Windows CE
- Experience using a customer ticketing system
- Experience in the payments industry
- Knowledge of development frameworks
NMI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NMI and has not been reviewed or approved by NMI.
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Flexible Benefits — Work setup is remote-first with flexible arrangements, and policies such as flexible or unlimited PTO and multiple paid holidays are emphasized. This supports work-life balance across remote, hybrid, and in-office options.
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Healthcare Strength — Health, dental, and vision coverage are promoted alongside wellness initiatives and mental-health support resources. Company materials and benefits hubs describe solid core coverage, even as specifics vary by plan and location.
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Retirement Support — Retirement programs include a U.S. 401(k) and pensions where applicable, with indications of employer matching. This provides meaningful long-term value as part of total rewards.
NMI Insights
What We Do
NMI is a leading global payment enablement platform, processing more than $180 billion in payments annually. We enable payments for over 3,200 partners and over 260,000 merchants around the world and across the entire commerce ecosystem: online, in-app, mobile, in-store, unattended and whatever’s next. We’re constantly innovating in order to power the next era of payments, building in the latest technology so ISVs, ISOs, banks and fintech innovators can focus on what they do best. NMI has offices in the US and UK and serves global customers. For more information, please visit nmi.com or email [email protected].
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