Top Remote Support Engineer Jobs

The Support Engineer, VIP at Automattic provides advanced technical support for enterprise customers, troubleshooting complex issues and escalating urgent tickets while collaborating with internal teams.

Design, develop, and implement customized solutions in Microsoft Dynamics 365 (Customer Service & Sales). Lead development teams, manage projects, provide technical leadership, troubleshoot issues, perform root cause analysis, and translate stakeholder requirements into technical specifications. Mentor junior developers and ensure delivery quality and timelines.

Provide technical support and troubleshooting for OneStream customers, triage and resolve complex issues, communicate root-cause analyses, maintain knowledgebase articles, collaborate cross-functionally, and prioritize rapid case resolution while enabling customer success and team knowledge sharing.

Serve as the technical owner for strategic accounts: troubleshoot complex application, infrastructure, and integration issues; lead incident response; liaise with Engineering and Product to prioritize fixes; maintain technical success plans; use AI-assisted workflows; mentor teammates and manage multiple high-profile accounts.

The Tier 1 Support Engineer at Logz.io will handle customer issues related to cloud and Kubernetes, ensuring smooth operations through troubleshooting and effective communication.

The Staff Machine Learning Engineer will lead ML initiatives, partnering with multiple teams to enhance customer support through AI-driven solutions, focusing on conversational agents and research in chatbot architectures.

The Senior Customer Support Engineer will provide technical support for customers, troubleshoot complex issues, collaborate with engineers, and improve support documentation and workflows.

Provide L2 application support for Alkami's ACH Alert Fraud Prevention platform: triage and resolve customer-reported issues, analyze logs and run SQL queries, manage SLAs and escalations, document resolutions, validate releases, participate in on-call rotations, monitor environments, and perform root-cause analysis to improve processes and client experience.

Own incident tracking and response, troubleshoot escalated issues, run SQL queries and API tests, monitor systems, create alerts, report KPIs, communicate status to CX, Engineering and Business, and participate in on-call rotation and post-mortems.

Serve as a dedicated technical partner for Priority Support customers: provide hands-on Snowflake platform support, optimize query performance and cost, manage integrations and migrations, drive incident resolution and RCA, run release/readiness and DR drills, apply AI-assisted tooling, and coordinate cross-functional improvements to improve customer outcomes.

Provide technical support via tickets, chat, and forums; diagnose workflow, integration, and performance issues; escalate to engineering; create documentation and knowledge base; improve product reliability and contribute to the community.

Provide technical support and maintenance for production applications: investigate incidents, run disaster recovery scripts, update runbooks, monitor dashboards and automation, execute service account renewals, collaborate with development and infrastructure teams, and support audits and risk controls to prevent recurrence.

Provide production application support: troubleshoot and resolve incidents, maintain runbooks and automation, monitor dashboards, execute disaster recovery scripts, perform account/password renewals, support audits, and collaborate with development and infrastructure teams to prevent recurrence.

The Technical Support Engineer will aid top customers by debugging issues, providing architecture guidance, handling incidents, and creating documentation. Strong technical and customer-facing skills are necessary.

Maintain office premises and IT assets: perform floor walks, coordinate maintenance with building reps and offshore IT, manage VC equipment and FedEx shipping, maintain asset records, lead office fit-outs, assist CXOs, support events/tradeshows, reconcile expenses, and be flexible for weekend/holiday support.

Provide expert-level technical support for NVIDIA DGX compute/GPU platforms: triage and resolve hardware and software issues on multi-distro Linux, debug installations and interoperability, coordinate with engineering/marketing, create KB articles, and improve support processes. Interact directly with customers via phone/email/conference and apply AI tools for debugging and documentation.

Provide technical troubleshooting and consulting for users, resolve queries, review logs, escalate issues to engineering, maintain SOPs, write daily reports, update dashboards, and support product optimization and user feedback projects.

The Support Engineer will troubleshoot complex network issues, improve processes, deliver actionable product suggestions, and support customer networks remotely.

Manage the full deployment lifecycle for retail locations, coordinating installation, network setup, configurations, and troubleshooting, while building automation and ensuring quality.

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

Operate, monitor, troubleshoot, and optimize global network infrastructure across datacenters and telco partners. Diagnose complex network incidents, drive root-cause analysis, implement long-term fixes, document configurations and procedures, coordinate cross-team remediation, and support network architecture, routing, and peering for LAN/WAN/wireless environments.

Own Tier 2/3 escalations for payment processing, API integration, and SaaS platform issues. Troubleshoot across payment rails, third-party integrations, and internal systems (PostgreSQL, Firebase, JetAdmin). Build and maintain AI agents and automation to reduce ticket volume. Partner with Product and Engineering to resolve systemic issues, document root causes, and serve as a technical escalation resource for frontline support.

Serve as technical bridge for customer onboarding and integrations: maintain/debug internal admin tools, configure feature flags, ensure PMS/CRM API integrations, update docs, troubleshoot regressions and basic AI hallucinations, and collaborate with engineering to automate onboarding/support workflows.

Serve as primary technical contact for partner banks, troubleshoot API/connectivity/payment issues, manage support queues and incidents, run RCA, create runbooks, and collaborate with Engineering and Product to improve reliability and scalability.

Own and resolve complex, recurring trader-impacting issues by reproducing, diagnosing, and shipping code fixes. Write backend C#/.NET and React front-end code, build admin tooling, improve observability, lead incident response and post-incident reviews, and partner across engineering, QA, Cloud Ops, and Product to reduce recurring support toil.