Responsibilities and requirements:
- Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer.
- Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks.
- Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs.
- Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on.
- Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to address customer issues.
- Strong SQL skills, python/ java scripting, Unix skills.
- Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix.
- Familiarity to SIEM tools like ArchSight, Splunk, etc.
- Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka.
- The following skills are a plus: Android Studio (adb, junit), xCode.
Qualifications
- Bachelor’s in computer science or information technology or an equivalent engineering degree.
- 5+ years (senior) or 1-3 years (junior) of experience working with Enterprise software solutions, startup experience desirable.
- 5+ years’ experience (senior) or 1-3 years (junior) in customer support roles, preferably with security and mobile device management solution providers.
- Good understanding and proven experience in supporting cloud-based web applications.
- Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure.
- Self-motivated, extensive troubleshooting skills and knowledge of debugging required.
- Customer oriented and face to face post-sales services experience with excellent communications skills.
- Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.
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What We Do
Zimperium provides the only mobile security platform purpose-built for enterprise environments. With machine learning-based protection and a single platform that secures everything from applications to endpoints, Zimperium's solution provides on-device mobile threat defense to protect growing and evolving mobile environments. Our solutions include zIPS which runs locally on any mobile device and detects cyberattacks without a connection to the cloud and our first-of-its-kind Mobile Application Protection Suite (MAPS), a comprehensive solution that helps organizations protect their mobile apps throughout their entire life cycle. Zimperium’s MAPS is comprised of four solutions that help enterprises to build secure and compliant mobile applications. It is the only unified solution that combines comprehensive in-app protection with centralized threat visibility. zScan: Helps your mobile app development organization to discover and fix compliance, privacy, and security issues within the development process before you publicly release your apps; zKeyBox: Protects your secrets and keys so they cannot be discovered, extracted, or manipulated. zShield: Protects the source code, intellectual property (IP), and data from potential attacks like reverse engineering and code tampering. zDefend: Is an SDK embedded in apps to help detect and defend against device, network, phishing, and malware attacks. Zimperium was the first MTD provider to be granted an Authority to Operate (ATO) status from the Federal Risk and Authorization Management Program (FedRAMP). Headquartered in Dallas, TX, Zimperium is backed by Liberty Strategic Capital and SoftBank.
