Top Remote Customer Success Jobs

Manage a high-volume Scaled Customer Success team of up to eleven CSMs, owning performance, coaching, retention, expansion, escalations, reporting, and customer-success motion coverage. Lead new-hire ramp, oversee strategic projects, manage churn-risk escalations, and coordinate with sales, support, product, finance, and managed customer success teams across thousands of accounts.

Own a portfolio of automotive dealership accounts from onboarding through long-term success. Lead onsite platform launches and training, conduct follow-up sessions and strategic reviews, drive product adoption and customer retention, identify expansion opportunities, monitor engagement, maintain client relationships, and relay customer feedback to internal teams. The remote role requires nationwide travel of up to 50%.

Serve as the post-sale technical advisor for customers, guiding onboarding, implementations, integrations, configuration, adoption, and technical enablement. Troubleshoot complex Tier 3 issues, coordinate resolutions with internal teams, document technical success plans, identify adoption risks, and translate customer feedback into product improvements. Support renewals and expansion by demonstrating value, delivering training and workshops, and helping customers achieve business and security outcomes.

Owns post-onboarding relationships for 200–250 Growth-tier SaaS accounts. Responsibilities include monitoring account health, improving retention and renewals, validating data quality, managing escalations, coordinating with Sales, Finance, Product, and Engineering, maintaining customer records, and developing scalable digital customer success playbooks, health scoring, automated outreach, and self-service content.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Provides post-sales technical expertise for Sigma customers, advising on analytics implementation, performance, security, embedded analytics, APIs, data warehouses, and ETL. Designs and develops tailored business intelligence solutions, troubleshoots deployed systems, documents implementations, captures product feedback, identifies account-growth opportunities, and collaborates with Product and Engineering teams. The role requires extensive customer-facing business intelligence experience and up to 50% travel.

Own strategic relationships with government regulatory boards, state agencies, health departments, and associations. Align SaaS solutions with agency mandates, lead customized training, monitor engagement and compliance outcomes, identify churn risks, resolve complex account issues, and conduct executive business reviews. The role requires extensive B2B SaaS customer success or account management experience, preferably with government, healthcare compliance, licensing, or public-sector accounts.

Support post-sale client relationships for restaurant, CPG, and retail brands. Assist with onboarding, client communications, usage monitoring, reporting, business review preparation, and first-line product support. Escalate complex issues and collaborate with Product, Delivery, and Technical Operations to resolve client needs. The role is an entry point into customer success, supporting senior CSMs while building expertise in retail media, data, and Bridg’s platform.

Manage a portfolio of SaaS customer accounts, serving as a trusted advisor and driving adoption, customer outcomes, retention, and satisfaction. Define success metrics, interpret analytics, investigate reporting discrepancies, and coordinate technical or implementation work. Lead success planning, business reviews, risk management, customer feedback, and product collaboration while partnering with account managers on commercial growth and executive alignment.

Build and manage trusted client relationships, serve as a product and program expert, deliver training, improve program adoption and health, and connect experience management activities to business objectives and ROI. Lead consultations, maturity assessments, communications, issue resolution, and strategic planning across multiple accounts. Maintain Salesforce records, identify expansion opportunities, and partner with Sales and internal teams to deliver measurable client value.

Lead relationships and drive outcomes for enterprise customers by ensuring adoption, measuring value, conducting business reviews, monitoring customer health, coordinating cross-functional teams, supporting renewals/expansions, and translating customer insights into product and strategic recommendations.

Manage and grow enterprise customer relationships by driving ecommerce product adoption, onboarding, training, KPI performance, renewals, and strategic success plans. Provide data-driven content and retail media recommendations across platforms such as Amazon, Walmart, Target, and Chewy. Coordinate customer support with technical teams, communicate with senior executives, represent customer needs internally, and help shape product development. This remote role requires 15–25% travel to client locations.

Own enterprise customers’ AI adoption roadmaps from deployment through expansion. Partner with executives, Product, Professional Services, Sales, Success, and partners to design solutions, coordinate delivery, resolve escalations, and drive measurable adoption, retention, and revenue outcomes. Advise on responsible AI, data governance, compliance, and operational excellence while using analytics to identify risks and optimize customer success.

Manage enterprise SaaS customer relationships throughout the lifecycle, driving product adoption, business value, renewals, and expansion. Conduct strategic business reviews, coordinate with cross-functional teams, gather and advocate for customer feedback, and serve as a product expert. The role also involves optimizing Customer Success processes, managing milestones, and maintaining revenue retention or expansion targets.

Manage strategic enterprise customer relationships, drive retention and expansion, develop success plans and business reviews, and align Okta solutions with customer goals. Act as a trusted executive advisor, coordinate cross-functional teams, surface customer feedback, guide product adoption, mitigate renewal risks, and identify expansion opportunities. The role requires strong consultative, analytical, presentation, project management, and executive relationship skills, with travel up to 25%.

Leads the customer engagement model for HealthStream’s SaaS solutions, driving adoption, satisfaction, retention, renewals, and growth. Develops customer health metrics, analyzes churn risk, creates cross-functional processes, supports executive customer relationships, identifies upsell opportunities, and mentors teams without direct reports. Partners with Sales, Onboarding, Training, Product, Development, Support, Customer Success leadership, and HR to improve customer outcomes and business performance.

Lead and scale a payer-focused customer success organization for an AI healthcare platform. Build teams, processes, KPIs, onboarding playbooks, and executive customer relationships while driving retention, expansion, adoption, and measurable payer outcomes. Partner cross-functionally with Product, Engineering, Clinical, Sales, and Talent Acquisition; manage escalations; translate payer feedback into product strategy; and support health plan initiatives involving utilization management, care management, quality, claims, compliance, and value-based care.

Vice President of Customer Success will lead a regional portfolio of health system partnerships and build a high-performing provider customer success organization. Responsibilities include executive relationship management, enterprise implementations, clinical workflow integration, customer success metrics, playbook development, team leadership, change management, and expansion sales. The role requires deep healthcare operations expertise, strong executive communication, and experience scaling customer success in complex provider organizations. This is an onsite Columbus, Ohio role with occasional travel to Menlo Park.

The Client Success Manager manages client relationships and member engagement programs across the Midwest. Responsibilities include developing revenue growth plans, analyzing engagement data, coordinating onsite and virtual events, supporting account implementations, preparing client materials, managing client interactions, and collaborating with Marketing, Clinical Operations, Technology, Data Science, and Product teams. The role requires at least three years of client success, marketing, or member experience and up to 50% travel.

Manage a portfolio of strategic global SaaS clients, serving as a trusted advisor to drive product adoption, measurable outcomes, renewals, and account growth. Develop customer success plans, conduct executive business reviews, monitor account health, mitigate churn, and identify expansion opportunities. Collaborate cross-functionally to influence product improvements, support change management, and optimize onboarding through renewal. Requires strong boutique fitness industry knowledge, executive communication skills, CRM proficiency, and experience managing enterprise accounts.

Manage strategic customer accounts through Nucleus platform deployments, including architecture, configuration, go-live engagements, stakeholder coordination, and adoption. Guide customers in vulnerability management modernization, scanner integration, prioritization, and workflow automation. Partner with engineering and product teams on improvements, create customer success resources, manage expectations, and identify account growth opportunities. The role requires basic Python scripting, enterprise security knowledge, and the ability to learn network, application, and cloud vulnerability management.

Manage a portfolio of enterprise and mid-market customers, owning onboarding, adoption, retention, renewals, and expansion. Build account plans, lead business reviews, advise stakeholders on Redpoint solutions, coordinate Sales, Services, Support, and Product teams, and identify risks and opportunities. Support customer data readiness, identity resolution, campaign orchestration, personalization, and AI use cases while communicating feedback internally and protecting customer value.

Manage enterprise customer relationships throughout implementation and adoption of Cognigy’s AI and conversational AI products. Drive measurable business outcomes, retention, expansion, executive engagement, ROI, and customer advocacy. Identify needs, coordinate solutions, track success metrics, lead business reviews, develop engagement plans, create sales proposals, and collaborate with sales and technical teams to deliver long-term customer value.

Leads DISCO’s Customer Success and Enablement organizations, setting strategy, operating standards, account-planning frameworks, adoption programs, client training, and performance metrics. Manages CS leaders and broader CSM teams while partnering with Sales, Product, Marketing, Finance, and Professional Services. Owns CS technology and AI strategy, client advisory initiatives, and consumption-growth programs. Builds accountable performance cultures and ensures customers realize value from DISCO’s legal technology products.

Provides onboarding, Tier 1 technical support, training, troubleshooting, and service coordination for digital dentistry and CAD/CAM technologies. Supports 3D printers, scanners, imaging systems, dental software, computer hardware, and automation mills. Coordinates vendors, field technicians, installations, updates, documentation, knowledgebase content, task tracking, and resource allocation. Analyzes customer satisfaction data, triages issues, maintains records, and ensures support processes and documentation remain accurate.