Top Remote Customer Success Jobs

The Technical Customer Success Manager will own enterprise customer accounts, drive adoption and performance, troubleshoot technical issues, and ensure customer growth and success on Nash's platform.

The Technical Customer Success Manager will manage enterprise accounts, driving adoption and performance while collaborating with customer teams to optimize solutions on Nash's platform. This involves troubleshooting, advising, and ensuring customer satisfaction and growth.

The Customer Success Engineer ensures that enterprise customers successfully integrate and scale on the platform by providing technical guidance, troubleshooting, and performance optimization. They act as the technical owner for customer accounts, supporting solutions design and deployment while analyzing operational KPIs.

The Senior Director of Customer Success leads the strategy for the department, enhancing the customer journey, retention, and performance standards while collaborating cross-functionally.

The Senior Customer Success Manager oversees enterprise customer success, driving renewals, value realization, and executive engagement while managing complex accounts.

Own post-sale relationships for federal customers, develop and execute Customer Success Plans, run executive reviews, drive adoption of NVIDIA AI solutions in classified/air-gapped environments, manage customer health and escalations, partner with integrators, provide product feedback, and ensure renewal readiness.

Serve as the technical owner for enterprise accounts, deploying and tuning monitoring/RMM, troubleshooting networks and security, scripting automations, building scalable onboarding playbooks, and feeding customer technical feedback to product and sales teams to drive adoption and expansion.

The Senior Customer Success Manager will manage complex government client relationships, ensuring compliance and alignment with agency mandates while driving customer success and long-term value.

Own executive relationships for a portfolio of large enterprise accounts, set long-term account strategy, manage and develop one CSM, drive renewals and expansion, coordinate cross-functionally with Solutions/Product/Engineering, lead escalations, and incorporate AI-enabled marketing capabilities to grow net revenue retention.

Manage a large portfolio of customers to drive retention, renewals, and expansion. Proactively generate pipeline for upsell/cross-sell, track customer health metrics, collaborate cross-functionally, maintain CRM data hygiene, support professional services, and travel up to 25% for client and company events.

Manage lifecycle of a portfolio of named enterprise accounts to drive retention, reduce churn, quantify ROI, advise on program health and marketing best practices, partner cross-functionally to mitigate risks, identify upsell opportunities, and act as client advocate to ensure outcomes and stakeholder alignment.

Manage a book of Corporate, Government, and Academic accounts as a trusted advisor. Drive adoption, retention, and expansion; own onboarding and forecasting in Salesforce; log activity, spot and close upsell opportunities, and coordinate with Sales, Product, Marketing, and Support to deliver customer outcomes.

Own renewal and growth for a 5-10 enterprise account portfolio. Serve as primary client contact, deliver business reviews, craft data-driven narratives, identify expansion opportunities, present product roadmaps, run strategy sessions, host events, and generate referrals.

Serve as a Dataminr platform expert managing a NORAM portfolio to drive retention and expansion. Provide user-level support for Corporate Risk clients, integrate the platform into workflows, collect product feedback, prepare proposals and account plans, influence stakeholders, and meet renewal, booking, and expansion targets.

Manage and grow DoD accounts (Navy/USMC) for Dataminr First Alert by driving product adoption, renewals, and usage. Design scalable integration programs, provide trainings and briefings, capture customer feedback for product teams, deliver data-driven reporting, and generate leads for API and connector opportunities while ensuring customer success and satisfaction.

Support onboarding, activation, and integration of Amazon/Walmart accounts; assist CSMs with campaign strategy and optimization; monitor performance, deliver dashboards and business reviews; surface actionable insights; support customer conversations and product adoption; collaborate cross-functionally to ensure executional excellence.

Lead CS operations to build health scoring, risk intelligence, and scaled motions for 100+ accounts. Manage the Implementation Manager, improve launch methodology and KPIs, standardize processes and HubSpot data quality, and create executive reporting and programmatic engagement to reduce churn and increase adoption.

Partner with large law firm accounts to drive adoption of LexisNexis research, drafting, analytics, and AI solutions. Build relationships, execute success plans, analyze usage data, coordinate with sales/product teams, and support retention and growth across distributed user groups.

Serve as primary client advocate for Meridian's enterprise SaaS, driving onboarding, adoption, retention, and expansion. Build executive relationships, monitor health metrics, lead migrations, coordinate cross-functional support, and represent Meridian at events to ensure client success and growth.

The Senior Technical Customer Success Manager will manage customer relationships, drive product adoption, and handle technical challenges in a SaaS environment, especially in cybersecurity.

Own the end-to-end client experience for commercial card programs: onboarding, live phone support, dispute and authorization resolution, cross-team triage, QBRs, playbook development, and renewal/retention management.

Serve as first-line client support for commercial card and accounts payable products: answer inbound calls, handle tickets, research transactions, intake basic disputes, maintain records, escalate complex processor or compliance issues, assist with client materials, and document support workflows while learning the payments stack and growing toward a Customer Success Manager role.

Manage a portfolio of small-to-mid healthcare accounts to drive retention, adoption, upsell, and renewals using AI-driven, low-touch campaigns and CRM/campaign tools. Monitor health metrics, respond to inquiries, identify growth opportunities, and report on retention and expansion KPIs.

Manage a mid-market portfolio to drive retention, adoption, and growth. Serve as trusted advisor across onboarding, renewals, and upsells; identify churn risks; collaborate cross-functionally; use Salesforce and analytics to scale engagement and improve customer outcomes.

Lead post-sales customer success for enterprise accounts, drive product adoption and value realization, build multi-level stakeholder relationships, develop mutual value and strategic account plans, identify risks and expansion opportunities, coordinate cross-functional teams to optimize implementations, and partner on renewals and expansions to maximize retention and advocacy.