Top Remote Customer Success Jobs

Owns day-to-day relationships with a portfolio of healthcare customers using Lightning Bolt Scheduling. Drives product adoption, workflow optimization, customer satisfaction, retention, renewal readiness, and account health. Uses Salesforce, Zendesk, Pendo, and Looker to monitor utilization and identify risks. Resolves escalated service issues, leads improvement initiatives, coordinates with internal teams, supports account planning and renewals, maintains customer documentation, and travels to client sites as needed.

Manages RCM client success teams, ensuring exceptional service, client satisfaction, KPI improvement, retention, growth, and long-term relationships. Coaches Enterprise Client Advisors, Client Advisors, and Leads; identifies operational improvement opportunities; and partners with senior leadership to scale assigned specialties and verticals.

The Customer Success Manager will enhance provider customer relationships, drive solution adoption, manage customer lifecycle, and promote renewals through strategic guidance and operational excellence.

Leads and develops a customer success team managing high-value accounts. Drives renewals, expansions, retention, customer satisfaction, and churn reduction through data-informed strategies. Partners with Sales, Product, Marketing, and Operations on workflows, account growth, resource allocation, and process improvements. Presents performance insights to leadership and improves customer success playbooks, training, and best practices.

Manage enterprise customer relationships for a SaaS platform, serving as the primary contact, conducting business reviews, developing success plans, monitoring customer health, driving retention and advocacy, analyzing ROI, and reporting success metrics. Collaborate with internal teams to resolve issues, gather product feedback, and support customer growth. The role requires strong SaaS knowledge, CRM proficiency, team leadership experience, and 25–40% travel.

Own a portfolio of marina customers after onboarding, driving retention, renewals, product adoption, expansion, and value realization. Monitor account health, conduct business reviews, deliver training, identify churn risks, lead save strategies, and partner with Sales, Implementation, and Product. Use customer data to prioritize engagement, communicate ROI, provide product feedback, and build repeatable success playbooks.

Own a portfolio of 20–30 enterprise employer accounts, leading retention, renewals, pricing coordination, executive relationships, and account recovery. Use enrollment, engagement, outcomes, claims, billing, and ROI data to diagnose performance and demonstrate customer value. Build multithreaded relationships, identify renewal risks and cross-functional breakdowns, coordinate internal resolution, and improve member access and engagement. The role operates remotely with travel of up to 15%.

Own strategic insurance accounts across the full customer lifecycle, building relationships with stakeholders from adjusters to executives. Translate product usage and performance data into ROI narratives, improve adoption, retention, and satisfaction, and deliver customer enablement sessions. The role requires strong remote communication, autonomy, organizational navigation, CRM proficiency, and fluency in insurance claims workflows or the ability to learn them quickly.

Manage onboarding, implementation, adoption, and ongoing relationships for enterprise governance-platform clients. Advise customers on corporate law and governance workflows, interpret corporate documents, configure governance data, deliver training, resolve issues, identify expansion opportunities, track success metrics, and collaborate with Product, Sales, Implementation, and Support teams to improve client outcomes and internal processes.

Build and maintain post-sales customer relationships, drive adoption and retention, configure SaaS platforms, develop integrations and reporting, deliver training, provide technical guidance, and advocate for customer needs. The role partners with Product, Support, Services, and Operations teams to resolve issues, identify usage opportunities, document best practices, and tailor solutions to customer business goals.

Own post-sales relationships for a portfolio of SaaS accounts, drive adoption and outcomes with technical sponsors, run and scale onboarding and lifecycle events, produce reusable enablement content, represent customers to Engineering and Product, and partner regionally to grow the business while keeping current on Honeycomb products.

Leads Customer Success and Customer Support, overseeing onboarding, implementation, support, account management, retention, renewals, customer health metrics, and operational KPIs. Develops customer-facing teams, builds executive client relationships, drives scalable processes, manages escalations, and partners with Product, Sales, and Marketing to improve customer outcomes and lifecycle experiences. Contributes to product strategy and business requirements while fostering accountability, customer advocacy, and leadership development.

Act as a strategic technology advisor driving executive conversations, identifying operational and security risks, aligning IT/cloud/cyber strategies to business outcomes, owning retention and growth, and coordinating cross-functional teams to deliver measurable client results.

Own a portfolio of healthcare clients, serving as a strategic advisor and driving engagement, outcomes, adoption, and long-term partnerships. Lead business reviews, align digital health solutions with client goals, translate data into recommendations, optimize programs, and address performance gaps. Collaborate with Product, Implementation, and Sales teams to advocate for clients and support renewals and expansion. The role requires customer success, practice management, labor union, healthcare benefits, and employer-sponsored healthcare experience.

Supports customers throughout onboarding and ongoing account relationships by coordinating meetings, training, follow-ups, requests, renewals, surveys, and documentation. Maintains accurate CRM records, monitors engagement, escalates issues, gathers feedback, and collaborates with Sales, Support, Product, Marketing, Finance, and Operations to improve satisfaction, retention, and customer outcomes.

Manage post-sales relationships with public-sector customers, driving ZeroFox platform adoption, retention, optimization, training, and successful outcomes. Serve as a trusted advisor and technical resource, coordinate configuration changes and integrations, deliver reporting and web-based training, troubleshoot customer challenges, and advocate internally for customer needs. Partner with technical teams, product, services, and executives to improve customer experiences and identify opportunities for expanded platform usage.

The Customer Success Manager drives customer retention and satisfaction for enterprise clients, ensuring smooth onboarding and effective issue resolution while collaborating across teams to enhance customer experience.

Optical Customer Success Engineers at Nokia provide expert technical support, foster relationships, and ensure customer satisfaction through proactive services and onboarding support.

The Customer Success Manager will maintain post-sales relationships with strategic customers, ensuring measurable value and successful implementation of ept AI's platform by guiding technical execution and managing customer outcomes.

The Customer Success Associate manages and retains a portfolio of customers post-implementation, focusing on account health, product adoption, and renewal readiness.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

Manage post-sales cloud customer relationships for a Cloud Solution Partner program: conduct business reviews, identify cost-optimization, escalate and resolve issues, document processes, define KPIs/SLAs, and ensure high customer satisfaction while steering CSP operations.

The Customer Experience Engineer will lead technical onboarding, guide customers on ECAD workflows, and identify expansion opportunities while supporting their adoption of AllSpice.

Manage a portfolio of SaaS customers to drive satisfaction, retention, and growth. Coordinate programs and projects, identify expansion opportunities, collaborate with delivery teams, support pilots/renewals, and travel for customer meetings and quarterly headquarters alignment.

Manage a portfolio of customers to drive satisfaction, retention, and growth. Identify expansion opportunities, coordinate programs and projects, collaborate with delivery and product teams, support pilots/renewals, and visit customers or company offices as needed. Maintain flexible schedule and travel quarterly to headquarters and occasionally to customer sites or events.