Top Remote Customer Success Jobs

Lead onboarding and ongoing account management for UpGuard customers, drive product adoption, create success plans and training, monitor customer health, advocate customer needs to Product/Sales, and identify expansion opportunities while supporting global customers.

Provide advanced technical support and troubleshooting for the Pathify SaaS platform, resolving complex application, integration, SAML SSO, and data issues. Diagnose API integrations, file provisioning (CSV/JSON/XML) and SFTP workflows, read/debug JavaScript and logs, collaborate with engineering to document architecture and recommend product improvements, and communicate technical details clearly to university stakeholders. Participate in a 24/7 on-call rotation for critical incidents.

Manage enterprise customer lifecycle from onboarding to offboarding, build relationships across global stakeholders, drive adoption and value, analyze health data to mitigate churn, coordinate internal teams for solutions, and identify upsell and expansion opportunities while maintaining accurate account data.

Manage enterprise customer lifecycle from onboarding to offboarding, build cross-organizational relationships, drive adoption and value, analyse health data to reduce churn, advocate for customers internally, and identify upsell opportunities.

Own post-sale customer relationships to ensure successful integration and adoption of the search platform. Prioritize customer needs, coordinate engineering resources, troubleshoot support requests, create documentation and training, and align stakeholder expectations to drive revenue and satisfaction.

Lead and develop a cross-functional Client Success organization, build scalable processes (health scoring, segmentation, churn prevention), own retention/NRR targets, partner with Sales and Product, hire and coach CSMs, and report portfolio insights to executive leadership to improve client outcomes.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

The role involves serving as a strategic partner for complex enterprise customers, owning the customer lifecycle, and driving AI adoption and value realization.

Manage Radiation Oncology customer accounts to drive product adoption, provide training and basic technical support, and capture feedback in CRM. Build clinical and product expertise, engage stakeholders to identify cross-sell opportunities, coordinate cross-functionally, and manage renewals. Role requires travel up to 30% and occasional work outside standard U.S. business hours to align with global customers.

The Client Success Manager will manage sponsor relationships, ensuring clients achieve their goals and have a positive experience through effective communication and support.

Own and grow strategic national self-funded employer relationships post-implementation; serve as executive-level trusted advisor; lead renewals, performance reviews, and expansion opportunities; coordinate cross-functional teams to ensure high-touch service delivery; produce data-driven insights and customized reporting; mitigate retention risks and resolve high-stakes issues; represent Centivo in sales pursuits and contribute client-informed product strategy.

Manage a book of enterprise customers to drive adoption, retention, and expansion of Aria's monetization platform. Own renewals and upsell quota, build multi‑threaded relationships, deliver success plans and business reviews, collaborate cross‑functionally, and provide product feedback to support growth and customer value.

Manage a portfolio of strategic B2B SaaS accounts to drive retention and expansion. Build account strategies, lead executive conversations, connect product usage to business outcomes, use AI signals to prioritize work, and travel for customer meetings and company events.

Lead strategic, high-touch customer success for enterprise SaaS accounts: build success plans, drive adoption, retention and expansion, run executive reviews, coordinate cross-functional teams, and translate technical solutions into business outcomes.

Own district-scale implementation strategy and adoption for large K-12 customers. Serve as a trusted advisor to district leaders, monitor usage and student data, drive retention and expansion, coordinate cross-functional teams, and maintain accurate customer documentation to ensure measurable student outcomes.

Serve as primary client contact to drive adoption of Ei's software at a major petrochemical client. Lead onsite meetings, trainings, and workshops; monitor account health; troubleshoot issues with internal teams; advocate client needs to Product and Engineering; identify expansion opportunities and capture success stories. Frequent onsite presence and weekly travel required.

Lead post-sale strategy for ~15 high-value enterprise accounts, drive outcome-focused engagement cadences, conduct use-case discovery, analyze usage and adoption data to identify risk and expansion, partner with Sales and cross-functional teams to deliver enablement and measurable business impact, and manage stakeholders to secure renewals and organic growth.

Serve as primary client-facing lead for MSP IT service delivery to biotech and pharma clients. Lead virtual delivery teams, manage escalations, drive adoption and renewal, coordinate across support, infrastructure, networking and hardware services, mentor CSMs, and promote continuous improvement and client success.

Own end-to-end onboarding for mid-market SaaS customers: run kickoffs, workshops, and trainings; manage multiple concurrent onboardings; coordinate Sales, Support, Product and Account teams; build onboarding curriculum and playbooks; measure success against time-to-value, onboarding within 90 days, working sessions, documented use-case wins, and CSAT.

Drive customer adoption, onboard and support technical customers, identify expansion opportunities, manage renewals and risk mitigation, translate technical needs to product/engineering, and deliver strategic account plans and reviews.

The RCM Client Success Manager is responsible for managing client relationships post-onboarding, ensuring client satisfaction in clinical, administrative, and billing workflows while identifying growth opportunities within revenue cycle management.

Serve as primary advocate for a portfolio of enterprise customers, lead onboarding and adoption, build and execute success plans, monitor customer health, drive renewals and expansions, manage escalations, and collaborate across Sales, Product, Support, and Services to deliver measurable business outcomes.

Lead a portfolio of enterprise strategic accounts as primary customer contact. Drive adoption, retention, and advocacy through cross-functional coordination, executive reviews, success plans, health metric monitoring, and stakeholder management to deliver business value.

Serve as primary advisor for a portfolio of strategic enterprise accounts: drive adoption, retention and value realization through cross-functional orchestration, success plans, Quarterly Business Reviews, executive presentations, customer health monitoring, and proactive issue resolution.

As a Commercial Customer Success Manager, you will manage customer accounts, ensuring onboarding, adoption, and renewals while driving value from the AI-powered platform and collaborating with internal teams.