Top Remote Customer Success Jobs

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Supports Customer Success Managers and customers through webinar and event coordination, platform customizations, product adoption analysis, content collaboration, and process improvement. The role manages global schedules, supports live virtual events, coordinates with cross-functional teams, launches customer engagement features, and identifies workflow and automation improvements to increase team efficiency and customer value.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Own a portfolio of mid-market healthcare customers using an EHR platform, driving retention, expansion, adoption, and measurable business outcomes. Lead consultative workflow discussions, business reviews, escalations, risk mitigation, renewals, and expansion opportunities. Partner cross-functionally with Product, Engineering, RCM, Support, and Sales while maintaining customer health and forecasting data in Salesforce or another CRM.

Own customer success, retention, renewals, and expansion for 14,000+ unassigned small-business accounts. Build scalable digital engagement programs including email campaigns, webinars, educational content, and self-service renewal workflows. Analyze account health, usage, campaign, NPS, and renewal data to prioritize outreach and mitigate churn. Partner cross-functionally with Marketing, Product, Enablement, and Sales while reporting on portfolio performance and improving digital customer-success playbooks.

Owns post-sale outcomes for enterprise customers, including onboarding, adoption, customer health, renewals, escalations, QBRs, and expansion opportunities. Builds relationships across security, IT, legal, HR, procurement, and executive teams. Guides customers on insider risk, data protection, and security initiatives while coordinating cross-functional delivery, maintaining account health records, and ensuring evidence-based renewal readiness.

Manage strategic enterprise customer relationships, retention, expansion, and account strategy. Lead value-based negotiations for $200K+ ARR accounts, identify fraud and AML workflow opportunities, conduct product demonstrations and executive business reviews, advocate for customers internally, synthesize feedback, and improve processes. Requires strong project management, organization, product-learning ability, and willingness to travel to customer sites as needed.

Leads customer success for Care Delivery accounts across health plans, providers, employers, and partners. Manages account managers, drives retention, renewals, expansion, product adoption, customer governance, executive relationships, implementation tracking, QBRs, and customer advocacy. Standardizes success processes and recruits, trains, and develops the account management team.

Support customers through Intercom, Slack, phone, and email while helping them maximize platform value. Read API documentation, understand SaaS tools and customer data foundations, troubleshoot technical issues, and participate in an on-call rotation. Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to improve customer experiences. The role requires strong communication, discovery, organization, adaptability, technical curiosity, and a willingness to learn SQL.

Provide technical customer support and guidance across Intercom, Slack, phone, and email. Help users maximize platform value by understanding API documentation, SaaS tools, data fundamentals, and SQL. Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. Conduct customer discovery, communicate solutions, adapt to changing needs, and participate in an on-call rotation for critical support.

Manage and support long-term SaaS customers by providing software guidance, training, adoption support, renewals, upselling, and relationship development. Handle support inquiries, recommend best practices, meet retention and adoption quotas, identify referral and case study opportunities, and collaborate across departments. The role is remote within the United States, with occasional travel possible.

Manage strategic CRM customers as a consultative advisor, helping them optimize Veeva investments, adopt product releases, improve governance, and drive organizational change. Responsibilities include stakeholder engagement, CRM capability demonstrations, customer data analysis, cross-functional collaboration, product feedback, and ongoing success ownership. Requires substantial Veeva CRM or CRM consulting experience, strong communication skills, and up to 15% travel.

Build and manage strategic relationships with key clients, ensuring successful onboarding, adoption, value realization, retention, renewals, and account growth. Lead executive stakeholder engagements, develop success plans, monitor client health and performance metrics, and provide proactive guidance. Collaborate with Sales, Product, Marketing, and Consulting teams to improve client outcomes, inform product evolution, and support organizational change. Maintain accurate Salesforce data and coordinate cross-functional information flow.

Own technical and strategic success for complex enterprise accounts post-sale. Lead deployments, integrations, governance approvals, escalations, strategic reviews, and expansion opportunities while coordinating customers, Product, Engineering, Sales, Support, and external technology teams. Translate customer requirements into success plans and product insights, manage technical risks, influence roadmap direction, and mentor Customer Success colleagues. The role requires substantial cybersecurity expertise, enterprise SaaS experience, executive communication, and ownership of complex customer outcomes.

Owns strategic relationships and long-term success for assigned dealership accounts. Develops customer value plans, leads outcome-focused value reviews, monitors adoption and account health, supports renewals and expansion, and translates platform usage into measurable business outcomes. Partners cross-functionally with Sales, Product, Support, Enablement, and Implementation teams while representing customer needs internally. Requires executive stakeholder engagement, analytical communication, account planning, and up to 50% travel.

Lead the West Coast Customer Success function for strategic enterprise accounts. Manage and develop CSMs, hire team members, build customer success processes, oversee forecasting and account-health reviews, and drive adoption, retention, and expansion. Maintain executive customer relationships and collaborate with Sales, Product, Support, TAMs, Renewals, and global Customer Success leaders to improve customer journeys and scalable operating models.

Deploy and scale AI voice agents for enterprise customers. Build conversation flows and integrations, debug APIs, webhooks, SIP, telephony, authentication, latency, and production issues, and work in customer codebases when needed. Partner with Product and Engineering to address product gaps, support customer growth, and launch new use cases. The role requires Mandarin and English fluency, strong technical problem-solving, customer communication skills, and Pacific Time overlap.

Own a strategic enterprise customer portfolio worth approximately $2–$3M ARR. Responsibilities include retention and expansion, platform adoption, executive relationship management, account planning, escalation resolution, renewal forecasting, and cross-functional coordination. The role also identifies expansion opportunities, presents business outcomes to C-suite stakeholders, drives complex initiatives to completion, and contributes to customer success playbooks and process improvements.

Leads strategic revenue transformation for enterprise customers using Gong’s AI Operating System. Partners with senior stakeholders to architect workflows, drive adoption and change management, quantify ROI, and deliver measurable revenue outcomes. Owns renewal and expansion strategies while collaborating cross-functionally to improve the customer journey, engagement, retention, and growth.

Manages client onboarding from start to finish, serves as the primary client contact, provides training and issue resolution, builds relationships, reduces churn, identifies upsell opportunities, gathers feedback, and helps clients achieve goals using the platform. The role requires strong communication, organization, customer service, software learning ability, and collaboration in a SaaS environment.

Manages SaaS client relationships and drives adoption, engagement, and learning program success. Advises stakeholders, monitors client health metrics, identifies risks, leads launches and enablement, coordinates cross-functional resources, and supports growth opportunities. Uses customer data, CRM systems, reporting dashboards, and AI tools to develop recommendations, communications, executive summaries, and action plans.

Owns the success, adoption, renewal, and expansion of high-value Salesforce Signature customers, particularly in state, local government, and education. The role serves as a trusted strategic advisor, coordinates Signature deliverables, drives Sales and Service Cloud adoption, monitors platform health and usage, manages risks and incidents, and aligns business and technical stakeholders. The manager also conducts enablement sessions, develops success plans, uses AI tools, and partners with Sales, Engineering, and Product teams.

Manage a shared portfolio of SMB customers in a quota-carrying post-sales role. Drive retention, renewals, expansion, product adoption, and customer health through data-driven outreach, success planning, training webinars, and consultative conversations with finance stakeholders. Monitor usage metrics, identify risks and opportunities, document customer activity, and collaborate with Sales, Support, Product, and Operations. The role requires strong communication, organization, financial literacy, and familiarity with accounting systems.

Own a portfolio of property management customers, driving retention, satisfaction, adoption, and expansion. Serve as the primary customer contact, identify churn risks using AI-powered health signals, conduct business reviews, support platform configuration, promote AI features, and coordinate with Sales, Support, Professional Services, Product, and Engineering. Guide executive stakeholders, communicate technical capabilities clearly, resolve escalations, and deliver customer value throughout the success journey.

Leads a pooled Customer Success team supporting a shared portfolio of customers. The manager coaches CSMs, manages coverage and capacity, drives onboarding, adoption, renewals, retention, and expansion, and establishes repeatable customer success plays. They use portfolio health metrics, CRM and customer success tooling, documentation standards, and automation to improve scalability. The role also partners with Sales, Renewals, Support, Product, and Professional Services to address customer risks and improve the overall customer journey.