Top Remote Customer Success Jobs

The Strategic Customer Success Lead manages enterprise accounts, ensures customer value and adoption of AI tools, and provides strategic guidance in campaign strategies and measurement.

Own a portfolio of mid-market to large clients as the primary contact; drive retention, renewals, and expansion. Conduct business reviews and strategy sessions, develop success plans, monitor account health, resolve issues within SLAs, collaborate with Sales/Product/Support/Onboarding, track forecasts and CRM data, and travel up to 25%.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.

As a Customer Success Manager, you will manage customer projects, ensure satisfaction, drive growth in accounts, and implement solutions effectively.

Manage customer projects in manufacturing maintenance, ensuring satisfaction and expansion through operational excellence and training.

As a Customer Success Manager, you will manage customer projects in the manufacturing maintenance sector, ensuring satisfaction and driving operational excellence.

Manage customer projects in manufacturing maintenance, ensuring satisfaction and operational excellence while driving relationship growth and ROI.

Manage a book of nonprofit customers to drive adoption, retention, renewals, and upsell. Proactively communicate, document engagements, oversee onboarding, analyze usage, execute renewal strategies, and collaborate cross-functionally to improve processes and customer outcomes.

Manage a portfolio of strategic accounts, executing success plans to enhance customer outcomes and ensure alignment with solutions. Collaborate with cross-functional teams to support revenue growth and retention, while mentoring Customer Success Managers.

Partner with engineering teams to drive Kotlin backend adoption: guide migrations from Java, troubleshoot integration and scaling, recommend tailored strategies, track adoption stages, identify and remove blockers, and maintain feedback loops while running workshops, demos, and outreach.

Lead a team of CSMs for Vanta's largest customers, focusing on retention, strategic ownership, data-driven outcomes, and GRC expertise. Collaborate cross-functionally and model leadership in ambiguity.

Manage customer adoption lifecycle, lead technical value-selling, drive delivery management, and consult on API architecture to ensure customer success.

Manage and nurture a portfolio of mobile app customers to ensure successful implementation and adoption of RevenueCat. Act as a growth advisor: analyze customer data, propose actionable tactics, create educational content (workshops, guides), and collaborate with Product, Sales, and Marketing to influence product and drive customer revenue growth.

As a Customer Success Open Authorization API Engineer, you'll design and implement API integrations, engage with customers, and deliver enablement sessions to enhance their capability in using the Veza platform.

Lead global Customer Success for the Corporates and Consulting business, defining strategy, building high-performing managers and reps, driving adoption and renewals (with emphasis on GenAI), scaling digital success programs, creating playbooks and data-driven operations, and partnering cross-functionally to improve customer outcomes and retention.

Manage a portfolio of law-firm and corporate legal clients to drive adoption, retention, and expansion of DeepJudge's AI-powered enterprise search. Lead onboarding, training, stakeholder and project coordination, business reviews, issue resolution, and surface client feedback to inform product. Promote ROI and upsell opportunities while ensuring high client satisfaction.

Drive post-sales adoption, retention, and expansion by building success plans, running cadences, delivering QBRs/EBRs, managing renewal readiness and risks, coordinating cross-functional teams, and maintaining account hygiene in Salesforce and Gainsight to translate platform usage into measurable business value.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.

Drive technical adoption and value realization for large enterprise customers by creating and executing Technical Adoption Plans (TAPs), leading enablement workshops, integrating AI analytics and telemetry, running complex labs, influencing executive decisions, collaborating with sales and product teams, and mentoring peers to improve adoption, renewals, and product improvements.

Own a portfolio of community bank and credit union clients, drive product adoption and renewals, lead executive business reviews and onsite engagements, identify upsell opportunities, triage escalations, and collaborate with Implementation, Product, and Support to maximize client value and retention.

Lead and coach a team of Customer Success Managers for enterprise clients. Drive adoption, onboarding, retention, and process scalability. Partner cross-functionally with Product, Sales, Support, and RevOps to improve outcomes, implement repeatable approaches, and advocate for customers while building scalable operations and developing team capabilities.

Lead and coach a team of Customer Success Managers to drive adoption, retention, and long-term value for a large portfolio. Build repeatable playbooks, scalable processes, and operational rigor. Partner cross-functionally (Implementation, Support, Sales, Product) to ensure seamless lifecycle experiences, use data to inform decisions, and continuously improve team performance and customer outcomes.

Senior leader accountable for success, retention, expansion, and executive alignment of strategic healthcare clients. Owns multi-product engagements across risk adjustment, quality, analytics, and clinical programs; leads client success teams, drives measurable outcomes, influences product strategy, and ensures value realization and growth with C-suite engagement.

Manage a portfolio of high-value B2B SaaS clients to drive adoption, retention, and account growth. Lead QBRs, monitor customer health, partner with onboarding, AM and technical teams to deliver value, surface customer feedback to Product, and support renewals and expansion.

Owner of customer engagement and success for central government contracts: analyse feedback and KPIs, produce reports, drive improvement, deliver training, maintain stakeholder relationships, support social value initiatives, and assist bids, mobilisation and accreditation to ensure consistent customer excellence.