Top Remote Customer Success Jobs

Own post-sale relationships for a portfolio of B2B SaaS customers, including onboarding, training, adoption, retention, renewals, and business reviews. Monitor usage metrics, identify risks and expansion opportunities, resolve issues with Product and Engineering, and communicate technical concepts to non-technical users. Build scalable customer success playbooks and processes in a fast-growing startup environment.

Own post-sales customer success for LaunchDarkly accounts, guiding onboarding, implementation, adoption, risk mitigation, renewals, and expansion. Provide technical and prescriptive guidance to developer-focused customers, build champions and executive relationships, coordinate cross-functional teams, and manage retention and renewal forecasts. The role requires strong customer success, sales, project management, and technical product experience, preferably in DevOps.

Own customer relationships for the Goby ESG platform, leading onboarding, platform education, value creation, and ongoing customer management. Partner with executives, frontline users, and internal technical teams to deliver contracted ESG services, solve problems, improve platform adoption, identify upsell opportunities, and drive long-term customer value. The role requires cross-functional communication, project coordination, process discipline, data-informed decision-making, and experience with business software and SaaS environments.

Serve as a strategic partner to higher education customers by leading onboarding, driving platform adoption, monitoring customer health, analyzing engagement data, and delivering actionable recommendations. Conduct quarterly business reviews, support retention and expansion opportunities, document interactions in HubSpot, and collaborate with Account Management, Product, Support, Marketing, and Content teams to improve customer outcomes and product value.

Own post-sales relationships for enterprise customers, leading onboarding, implementation, adoption, training, issue resolution, and account growth. Partner with technical, product, engineering, support, and sales teams to deliver customer outcomes, reduce churn, and identify renewals and expansions. Serve as the customer advocate, develop product expertise, manage escalations, and build processes in a startup environment.

Leads and scales a Customer Success Manager team in a behavioral health environment. Oversees coaching, performance, customer health, retention, renewals, expansion, risk mitigation, account strategy, and value realization. Establishes success processes, playbooks, engagement cadences, and performance metrics while partnering with Sales, Clinical, Product, and Operations teams. Uses customer data and CRM systems to improve execution, advocate for customers, identify growth opportunities, and strengthen long-term partnerships.

Leads and develops the Customer Success Manager team, overseeing customer health, retention, renewals, expansion, and value realization. Establishes success frameworks, health monitoring, engagement cadences, risk management, account planning, and operational playbooks. Coaches CSMs, monitors performance metrics, improves workflows, and partners with Sales, Clinical, Product, and Operations teams to strengthen customer outcomes and growth in a behavioral health environment.

Leads and develops a Customer Success Manager team responsible for customer health, retention, renewals, expansion, and value realization. Establishes success frameworks, health monitoring, engagement cadences, risk management, account planning, and performance metrics. Coaches CSMs on strategic customer conversations, business reviews, escalations, and growth opportunities while partnering with Sales, Clinical, Product, and Operations teams to improve customer outcomes and operational consistency.

Own strategic client relationships as a post-sale consultant and trusted advisor. Drive retention, adoption, expansion, and advocacy across an assigned book of business. Identify risks, resolve escalations, recommend products and services, monitor customer health, and communicate value to senior stakeholders. Lead vertical customer health reviews and support other customer success managers while documenting interactions in Gainsight and Salesforce.

Manage post-sales relationships for mid-market and enterprise customers, driving onboarding, training, adoption, satisfaction, retention, and renewals. Monitor account health and usage trends, identify risks and expansion opportunities, provide usage insights, and maintain customer records in Salesforce and customer success platforms. Partner cross-functionally with Sales, Product, and Marketing, troubleshoot issues, and travel to customer jobsites or offices up to 25% of the time.

Manages a portfolio of distribution partners in financial services, supporting communication, product adoption, account records, usage monitoring, renewals, compliance, and partner growth. The role serves as a product expert, answers partner questions, maintains accurate CRM and account data, and collaborates with the Partnerships lead to support larger accounts and ensure successful content distribution.

Manage a portfolio of approximately 100 North American SaaS customers, driving product adoption, onboarding, retention, renewals, and satisfaction. Identify account risks, monitor usage and health metrics, handle escalations, and coordinate resolutions with internal teams. Deliver customer education through webinars and guides, maintain strong client relationships, and collaborate with sales and product teams to share insights and improve business outcomes.

Manages a portfolio of physician-practice clients, coordinates compliance and issue resolution, and serves as a liaison between clients and internal teams. Supports digital front door initiatives, EMR updates, reporting, CRM accuracy, project planning, sprint planning, group purchasing launches, and client communications. Partners with operations and market leadership to improve client success and operational excellence while providing technical and administrative support.

Lead onboarding, adoption, and support for courier customers; troubleshoot workflows; analyze customer data for churn risks; surface product feedback; identify expansion opportunities; build scalable CS processes and documentation while collaborating with product, sales, and engineering.

Onboard and engage Gartner clients to maximize subscription value. Partner with stakeholders across functions, introduce services, align Gartner resources to client priorities, collaborate internally, and use insights and metrics to drive satisfaction, retention, and growth.

Manage and grow client relationships, onboard new clients, communicate Gartner value, facilitate client engagements, surface priorities, recommend action plans, collaborate with internal teams, and monitor client engagement metrics to drive satisfaction, retention, and subscription growth.

Leads strategic client accounts, serving as the primary relationship owner across business units. Builds executive partnerships, drives retention, renewals, satisfaction, and account growth, and coordinates Sales, Operations, Quality, Medical, R&D, and other teams. Monitors account health, SLAs, KPIs, and deliverables; resolves issues, mitigates risks, supports cross-selling, translates feedback into improvements, and develops short- and long-term account strategies in a regulated life sciences environment.

Supports delivery of large corporate client programs and helps expand key accounts. Responsibilities include executing online and in-person training strategies, tracking program costs and learning metrics, coordinating cross-functional delivery teams, documenting meetings, and creating data-driven client reports. The role manages Fortune 100 relationships and supports accounts generating $5–8 million in annual revenue, with travel of up to 50%.

Manage post-sale customer success for mid-market SaaS accounts by serving as a trusted adviser, developing success plans, driving adoption, monitoring performance, supporting renewals and revenue recovery, and identifying expansion and cross-selling opportunities. Build relationships with executive stakeholders across finance, operations, and supply chain teams, maintain expansion and renewal forecasts, conduct business reviews, and report progress to leadership.

Manages and grows healthcare technology client relationships across the full lifecycle, including sales support, implementation, go-live, business reviews, reporting, issue resolution, retention, and cross-sell opportunities. Tracks client KPIs, performance goals, satisfaction, and ROI while coordinating with operations, sales, IT, product support, and implementation teams. Requires strong communication, presentation, analytical, problem-solving, and relationship-management skills, with up to 30% travel.

Manages strategic client relationships throughout the operations and maintenance phase, serving as the primary customer contact. Oversees contract delivery, renewals, invoicing, compliance, customer experience initiatives, operational improvements, executive reporting, issue resolution, and cross-functional collaboration. Supports implementation handoffs, customer change requests, revenue and margin targets, audits, hearings, and regular engagement with Sales and Product teams.

Leads and develops a team of Customer Success Managers supporting long-term enterprise service engagements. Owns client relationship health, escalations, QBRs, issue resolution, risk mitigation, renewals, and expansion support. Oversees Gainsight workflows, reporting, process improvement, client experience strategy, voice-of-customer initiatives, and ServiceNow self-service presence while partnering with sales, delivery, operations, and account teams.

Lead post-sales customer success for enterprise SaaS clients by aligning solutions with strategic goals, driving adoption, managing renewals and expansion opportunities, and maintaining customer relationships. Develop success plans, monitor account performance, support revenue recovery, forecast renewal and expansion pipelines, conduct executive engagement, and collaborate with finance, operations, and supply chain decision-makers.

Own a portfolio of client accounts, driving retention, renewals, product adoption, and value realization. Build stakeholder relationships, conduct business reviews, monitor account health, identify risks, support renewals, guide onboarding and training, and relay client feedback. Collaborate with Sales, Support, Product, and Revenue Operations while maintaining Salesforce records and reporting on retention and adoption metrics.

Own enterprise law firm accounts, analyze portfolio performance, lead business reviews, manage escalations, identify expansion opportunities, and onboard clients through EDI and API integrations. The role requires data-driven account management, technical integration coordination, clear client communication, and frequent use of AI tools for analysis and workflow improvement.