Top Remote Customer Success Jobs
The Customer Support Supervisor is responsible for ensuring exceptional customer service, fostering a positive team environment, and providing continuous feedback for improvement. This role involves leading a team and collaborating with cross-functional departments to enhance customer satisfaction and resolve complex issues efficiently.
The Senior Director of Customer Success will develop and scale the customer success organization, ensuring clients achieve business outcomes with software and data services. Responsibilities include customer health scoring, KPI tracking, building relationships with customers, driving customer lifetime value, and promoting a customer-centric culture throughout the company.
As the Manager of Customer Success at FourKites, you will lead a team to enhance customer relationships and ensure exceptional experience. You will guide clients through their visibility journey, manage account health, ensure customer satisfaction, and drive revenue retention while collaborating with other departments.
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The Negotiations Specialist role involves coordinating efforts to negotiate delinquent accounts for clients, working closely with external partners to secure the best possible savings while providing oversight to client finances. The position requires strong communication skills, time management, and a dedication to helping clients succeed.
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The Experience Banker provides remote support via phone and online chat for various banking services. Responsibilities include assisting customers with online banking issues, processing account changes, verifying online enrollments, answering inquiries, and supporting the Experience Banking Manager.
As Product Lead for Account Security at Cash App, you will be responsible for the strategic vision and execution of customer security features. You will manage a full stack development team, conduct customer research, define product strategy, and enhance the user experience through innovative solutions, ensuring trust and safety for users.
As a Customer Support Engineer at Chronosphere, you will resolve technical issues for customers, work with internal teams to ensure fast resolution, document solutions, and contribute to knowledge base articles. You will collaborate with engineering to fix problems and improve service offerings.
As a Senior Client Partner at Snap Inc, you will drive revenue by developing and managing strategic partnerships with brands and agencies. You'll implement strategic media solutions, educate clients on Snapchat products, and ensure high-quality sales and customer service. You'll also create compelling sales presentations, measure account performance, and mentor junior team members.
The Major Client Services Manager will serve as a liaison for Lifecycle Management clients with various communication providers, managing accounts with significant monthly spend, onboarding new clients, identifying solutions, resolving issues, and ensuring outstanding customer service.
The Director of Enterprise Customer Success at Drata will lead a team of Customer Success Managers, ensuring enterprise clients achieve their desired outcomes, manage customer relationships, and develop effective strategies for customer satisfaction, retention, and growth. This role requires strong leadership, analytics, and a deep understanding of client needs and account management.
Top Companies Hiring Remote Customer Success Roles
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