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Top Remote Customer Success Jobs
As a Strategic Customer Success Manager at Samsara, you will partner with complex customers, address their unique challenges, advise on leveraging Samsara solutions effectively to ensure customer renewals and expansions. You'll collaborate with cross-functional teams to enhance overall customer satisfaction and success in physical operations.
The Senior Customer Success Leader will ensure clients maximize the value of Ekotrope's technology and data solutions. Responsibilities include managing customer relationships, guiding them through lifecycle processes, providing training and consulting support, and advocating for customers' needs within the company.
The Director of Customer Success will define the strategic vision for the Customer Success function, manage a high-performing team, advocate for customer needs, and drive measurable business outcomes. Responsibilities include collaborating with sales and product management, refining best practices, and analyzing client trends for strategic planning.
The Director of Customer Success & Services leads the organizational vision for customer outcomes and product adoption. This role involves designing service offerings, managing a global team, and collaborating with cross-functional departments to enhance customer experience and achieve business growth.
The Customer Success Manager (CSM) engages and retains customers, helping them leverage the platform to achieve business outcomes. The role focuses on building strong relationships, driving renewals, and addressing customer needs proactively throughout the lifecycle. The CSM measures customer experience and product utilization while inspiring change to ensure mutual success and growth.
The Customer Success Manager is responsible for ensuring client satisfaction and building long-term relationships with SLED client accounts. This role involves coaching clients on SailPoint's solutions, monitoring account performance, providing strategic updates, and identifying opportunities for product usage expansion.
As a Senior Customer Success Manager at CrowdStrike, you will help customers maximize their investment in LogScale and Next-Gen SIEM products. Responsibilities include fostering customer relationships, driving product adoption, managing renewals, conducting business reviews, and advocating for customer needs internally. Strong customer service and problem-solving skills are essential for success in this role.
The Enterprise Customer Success Manager will build strong relationships with large enterprise customers, drive product adoption, and advocate for a positive customer experience. They will collaborate with internal teams to onboard clients and identify growth opportunities, while monitoring account usage trends and addressing renewal risks.
The Senior Customer Success Manager engages with customers to improve platform application and achieve business outcomes. They build strong relationships, ensure customer satisfaction, drive renewals, and proactively manage the customer lifecycle using various tools to report on client health and usage. Their role includes anticipating needs, inspiring change, and supporting global enterprise clients.
As a Senior Customer Success Manager at Workiva, you'll manage the customer lifecycle to ensure ROI from the Workiva platform, drive adoption, develop relationships with key stakeholders, consult on best practices, and advocate for customers internally. The role involves identifying risks, managing communication, and achieving revenue retention targets.
The Head of Customer Success at DearDoc is responsible for ensuring customer retention and revenue growth by leading a high-performing team, implementing customer engagement initiatives, collaborating with sales and product teams, and driving a customer-first culture across departments.
As a Partner Customer Success Manager, you will work closely with various teams to enhance partner experiences, oversee customer onboarding, provide guidance for product adoption, identify expansion opportunities, and serve as a primary point of contact for partners' needs.
The Customer Success Manager at Motorola Solutions engages with customers post-sale to drive user adoption and ensure satisfaction with Public Safety Software products. Key responsibilities include developing success plans, providing proactive advocacy, and minimizing client churn through effective relationship building and alignment with customer goals.
Lead the Customer Success team at Findigs, ensuring clients maximize value from our rental platform. Responsibilities include coaching, managing onboarding processes, conducting performance reviews, and acting as the customer's voice for feedback to internal teams.
The Enterprise Customer Success Manager at Maestro will drive continuous improvement in customer experiences, managing upsells, renewals, or implementations through team collaboration. This role requires deep customer discovery and multi-stakeholder alignment to ensure success in client engagements.
Join Overjet as a Mid-Market Customer Success Manager. Responsibilities include managing Mid-Market accounts, driving client success, achieving KPIs, and expanding business. Qualifications require 3+ years in B2B SaaS customer success, communication skills, and willingness to learn about AI and dentistry. Must work in-office 2 days a week in hub cities. Competitive compensation, benefits, and a remote work stipend offered.
As a Senior Manager, Customer Success Architects, you will mentor and lead a team dedicated to providing exceptional service to clients. Your role includes driving customer success initiatives, fostering client relationships, and developing strategies to enhance renewal and expansion efforts. You will collaborate with various teams to ensure high-quality customer support and proactively identify risks, while also supporting the career development of your team members.
As a Client Success Specialist, you will communicate with clients via various channels, ensuring a positive experience with BlackCloak's platform. Your responsibilities include client onboarding, managing client interactions, conducting support sessions, and maintaining knowledge of the company's solutions while working closely with the Product and Cybersecurity teams.
The Strategic Customer Success Manager at Smartcat will manage a portfolio of 15-20 major accounts, driving usage and growth through effective onboarding, customer engagement, and identification of expansion opportunities. Responsibilities include meeting quarterly objectives, accelerating customer engagement, and collaborating with internal teams to deliver exceptional support and solutions for multilingual content creation.
The Customer Success Manager will build and maintain customer relationships to drive product adoption and expansion. They will act as a trusted advisor, develop success plans, track customer health, and collaborate with cross-functional teams to assist in customer retention and product feedback.
As a Reliability Success Manager, you'll drive customer growth and retention by enhancing their machine health solutions. You'll serve as a trusted advisor, collaborate with various stakeholders, and help ensure customers achieve tangible results through the Augury platform, all while managing various operational challenges post-implementation.
The Senior Client Success Onboarding Manager will lead a team of onboarding specialists to ensure a smooth and delightful onboarding experience for clients. They will manage client interactions during the onboarding phase, address client concerns, provide training to the onboarding team, and ensure client feedback is communicated to improve processes. The role requires engagement with various teams to deliver an effective and seamless client experience, as well as support emergency onboarding needs outside of regular hours.
The Senior Principal Customer Success Manager at PagerDuty builds and fosters executive-level relationships with customers, guiding them in their digital journey and ensuring the adoption of PagerDuty products. They are responsible for risk identification, managing customer portfolios, delivering business value, and representing the customer's voice to inform product development.
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The Client Success Manager at Accelerated Digital Media will manage client relationships, develop strategic plans, conduct performance reviews, monitor campaigns, facilitate onboarding, resolve issues, and collaborate with sales teams to enhance service delivery and client satisfaction. The role demands strong analytical and communication skills to ensure client objectives are met effectively.
As a Customer Experience Manager at Alma, you will lead a team to enhance customer experiences by coaching team leads and specialists, analyzing operational bottlenecks, and fostering an inclusive culture. Your role involves collaborating with other teams to identify trends and improve processes for both providers and clients.
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