Top Remote Customer Success Jobs

The Customer Success Manager will drive customer relationships, oversee the post-sale journey, and ensure value realization across Upwind's cloud security platform, while identifying growth opportunities and managing renewals.

Manage a portfolio of strategic enterprise accounts to drive adoption, scale, and value from an AI SaaS solution. Lead onboarding, success plans, QBRs, health checks, change management, and cross-functional advocacy to identify upsell, mitigate risk, and ensure retention. Track AI adoption and usage metrics and translate them into value stories for clients and internal stakeholders.

Manage customer relationships throughout the contract period, supporting onboarding, training, issue resolution, product adoption, retention, and renewals. Monitor customer health metrics, document feedback, communicate product updates, and collaborate with sales, product, support, and leadership teams to deliver tailored solutions and improve customer satisfaction.

Manage enterprise customer success across the US by guiding onboarding, building stakeholder relationships, executing engagement plans, analyzing usage and health data, addressing risks, coordinating issue resolution, conducting check-ins and business reviews, gathering product feedback, and identifying expansion opportunities. The role owns retention metrics and requires SaaS customer success knowledge, cybersecurity fundamentals, and strong cross-functional communication.

Own day-to-day client relationships, adoption, workflow support, success planning, business reviews, and value realization. Partner with strategic account leaders and cross-functional Product, Operations, Clinical, and Engineering teams to improve outcomes, identify expansion opportunities, support renewals, analyze performance metrics, gather feedback, and implement scalable process improvements. Mentor teammates and contribute to planning and growth initiatives.

Manage and grow a portfolio of mid-market and enterprise customers by driving platform adoption, value realization, retention, and expansion. Lead onboarding, training, success planning, business reviews, and executive relationship management. Act as the customer advocate across internal teams, identify cross-sell and upsell opportunities, resolve churn risks, scale processes, use data to monitor customer health, and coach peers. The role requires frequent customer travel and collaboration across Sales, Marketing, Product, Engineering, and Professional Services.

Manage enterprise customer accounts throughout deployment, adoption, value realization, and renewal. Build success plans, monitor customer health and KPIs, conduct executive business reviews, resolve escalations, and drive retention, satisfaction, cross-sell, and upsell opportunities. Partner with Sales, Support, Product, Renewals, and Professional Services while identifying risks, coordinating issue resolution, and improving scalable customer success processes.

Manages enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Builds success plans, monitors customer health and KPIs, facilitates executive business reviews, resolves escalations, and identifies expansion opportunities. Partners cross-functionally with Sales, Support, Product, Renewals, and Professional Services to improve customer outcomes and scalable success processes.

Manage enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Build success plans, establish executive relationships, monitor engagement and KPIs, facilitate business reviews, resolve escalations, identify expansion opportunities, and coordinate with Sales, Support, Product, Renewals, and Professional Services. The role also supports scalable customer success programs and process improvements.

Owns day-to-day relationships with a portfolio of healthcare customers using Lightning Bolt Scheduling. The role drives product adoption, workflow optimization, customer satisfaction, retention, renewal readiness, and expansion opportunities. Responsibilities include monitoring account health with Salesforce, Zendesk, Pendo, and Looker; resolving escalated issues; coordinating internal teams; maintaining customer documentation; and supporting onboarding, training, and optimization. Travel to client sites may be required.

Manage enterprise customer relationships from onboarding through renewal, driving product adoption, satisfaction, growth, and retention. Serve as the escalation point, deliver Quarterly Business Reviews, provide strategic recommendations, and coordinate with Sales, Marketing, Product, and Support. Contribute to scalable Customer Success processes, playbooks, programs, and enablement. Build and present AI-powered workflows and tools that improve team effectiveness and customer outcomes.

Own strategic relationships with complex enterprise customers, driving platform adoption, retention, growth, and measurable security outcomes. Analyze customer data, resolve complex challenges, guide customers through change, and advise on vulnerability disclosure and bug bounty programs. Partner with Sales, Product, and Technical Services on expansions and customer initiatives. Contribute to scalable customer success practices, mentor colleagues, and improve customer experience across the organization.

Leads the NORAM scaled Customer Success organization and defines global scaled and digital customer strategies. Builds teams, coverage models, customer journeys, lifecycle communications, and 1:many engagement programs. Partners with Sales, Renewals, Marketing, Product Marketing, Communications, and regional leaders to improve retention, expansion, adoption, and customer value. Uses AI, automation, analytics, and cohort-based insights to scale personalized engagement and establish global operating standards.

Own strategic relationships with North American higher education customers, driving adoption, satisfaction, retention, and value from D2L’s Brightspace LMS. Develop customer success and retention plans, establish measurable goals, coordinate cross-functional initiatives, conduct business reviews, support renewals, oversee implementation transitions, and educate customers on support resources. The role requires executive relationship-building, consultative communication, analytical skills, and approximately 30% travel.

Manages strategic platinum customer accounts as a trusted advisor, driving satisfaction, retention, value realization, and revenue growth. Responsibilities include issue resolution, business reviews, tailored success plans, upselling and cross-selling, churn prevention, performance analysis, QBR creation, and coordination with sales, support, operations, and service teams. Occasional travel is required to support customer relationships.

Leads customer success strategy for complex Defense Industrial Base accounts. Builds executive relationships, develops success plans, orchestrates Microsoft resources, drives Azure and Microsoft solution adoption, accelerates consumption, manages escalations, mitigates delivery risks, and improves customer health and retention. Partners with sales, engineering, support, and delivery teams while influencing stakeholders without direct authority.

Leads AI customer adoption and enablement across regional Customer Success teams. The role supports onboarding, training, workflow configuration, prompt engineering, usage monitoring, technical escalations, and adoption recovery. It partners with customers, Product, Engineering, Support, and Solutions Engineering to improve AI value realization, retention, and referenceability. The role also guides organizational change and helps customers reinvest capacity created by AI automation.

Manages strategic client and broker relationships for assigned healthcare customers. The role drives renewals, revenue growth, member engagement, clinical and savings outcomes, and timely issue resolution. Responsibilities include coordinating health center launches, contractual requirements, reporting, eligibility and invoicing processes, performance tracking, client-specific engagement plans, and cross-functional improvement initiatives. The manager interprets healthcare utilization and operational data, presents insights, and serves as a primary contact for customer needs.

Own B2B customer relationships across onboarding, product adoption, reporting, training, and value realization. Drive Stratusphere usage, identify approval and engagement risks, coordinate technical support, and translate customer feedback into product improvements. Manage executive and private-equity reporting, create scalable documentation and playbooks, monitor customer health, and use AI tools to improve customer success operations.

Manage strategic public-sector customers using Samsara’s IoT platform. Build joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical products, remove barriers to business value, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while supporting cities, states, school districts, and universities.

Manage strategic public-sector customers after implementation, helping cities, states, school districts, and universities improve operational safety, efficiency, and sustainability through Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, explain technical solutions, coordinate cross-functional teams, resolve barriers, and mentor Customer Success and Support colleagues.

Supports customer onboarding, training, account relationships, issue resolution, reporting, dashboards, quotations, CRM management, and post-order updates. Collaborates with sales, logistics, commercial operations, and support teams to improve customer satisfaction and processes. Provides administrative and analytical support, monitors customer health, manages cross-functional initiatives, and identifies opportunities to enhance long-term client success.

Serve as the first Customer Success Manager for law enforcement clients: drive product adoption, build relationships, resolve user issues, collect feedback, coordinate with product/engineering, create communications and training, and track key SaaS metrics (DAU, MAU, MRR/ARR, churn, expansion).

Manage relationships with a portfolio of CPG brand customers, serving as their primary contact and trusted advisor. Provide platform expertise, eCommerce data insights, strategic guidance, and actionable reporting support. Resolve complex issues with internal subject matter experts, manage client expectations, monitor industry trends, and drive customer satisfaction, retention, and long-term value through proactive, cross-functional engagement.

Leads and develops the Customer Success Manager team, owning customer health, retention, renewals, expansion, and value realization. Establishes success frameworks, health monitoring, engagement cadences, risk-management processes, account planning, and performance metrics. Coaches CSMs on strategic accounts, escalations, renewals, and growth opportunities while ensuring consistent CRM usage and operational execution. Partners cross-functionally with Sales, Clinical, Product, and Operations teams to advocate for customers and improve service delivery in a behavioral health environment.