Top Remote Customer Success Jobs

The role involves managing customer inquiries, coordinating with labs, maintaining relationships, and ensuring high customer satisfaction in a healthcare setting.

Lead and scale Arrive Fresh client success for perishable cold-chain logistics: manage daily operations, build SOPs, drive forecasting and KPIs, enable technology adoption, manage implementations, ensure regulatory compliance, mentor staff, and coordinate cross-functional teams to improve service, margin, and retention.

Lead Arrive Fresh's Client Success team for produce and floral logistics, scaling brokerage operations, establishing SOPs for temperature-controlled supply chains, driving revenue and margin targets, managing implementations, ensuring regulatory compliance (FSMA, STF, PACA), and partnering cross-functionally to improve service and retention.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

The Automation Strategist will guide customers in automating processes, help identify use cases, and promote AI-enabled transformation, focusing on value delivery and relationship building.

The Enterprise Client Success Manager will manage enterprise client relationships, ensuring adoption, satisfaction, and growth while providing operational support and insights for strategic account expansion.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

The Senior Engagement Manager will manage client relationships, ensure project success, optimize processes, and drive customer value. They will coordinate projects, address client needs, and analyze workflows to enhance operational effectiveness.

The Director of Customer Success will lead the West region, driving customer outcomes, commercial strategies, and team development while fostering executive relationships within enterprise accounts.

Manage mid-market/enterprise customer accounts to drive product adoption, satisfaction, renewals, and upsell. Act as product expert, deliver training and business reviews, monitor usage, document account activity in CRM, forecast renewals, and attend industry events to meet net revenue retention targets.

Manage a portfolio of cannabis retail clients to drive account health, product adoption, renewals, and expansion. Proactively monitor usage and risk, run QBRs, execute save playbooks, coordinate cross-functionally, and meet KPIs tied to retention and net revenue.

Lead and build a Customer Success organization focused on retention, GRR/NRR, renewals, expansion, and customer health. Recruit and coach CSMs, implement health scoring, playbooks, KPIs, and forecasting, partner with Sales/Product/Engineering/Support, and use AI and automation to scale processes and drive long-term customer value.

Own the long-term success of a portfolio of high-value hospitality SaaS customers by driving adoption, retention, renewals, and expansion. Monitor customer health, conduct business reviews and success planning, and mitigate churn. Partner cross-functionally with Sales, Product, Engineering, Support, and Implementation while using CRM, customer success tools, AI, and analytics to deliver measurable business value.

Manage a portfolio of SMB/group healthcare customers to drive adoption, retention, and expansion of Suki products. Build relationships with clinical and IT stakeholders, onboard and train users, run business reviews, resolve escalations, forecast in SFDC, and collaborate with Sales and Marketing to uncover new opportunities and grow account footprint.

Provide multi-channel customer support for Final Draft users: troubleshoot desktop and cloud software, manage subscriptions and purchases, log and escalate tickets, deliver timely resolutions, maintain records, and collaborate with internal teams while working weekends and occasional overtime to ensure customer satisfaction.

The Enterprise Customer Success Manager is responsible for managing a portfolio of high-touch trade service companies, ensuring customer satisfaction, analyzing engagement data, and promoting up-selling and cross-selling opportunities.

Own enterprise customer relationships end-to-end as a strategic advisor: drive onboarding, adoption, renewals, expansion, and customer health. Lead QBRs, manage escalations, forecast renewal pipeline, and collaborate across Sales, Product, Legal, Finance, and Support to maximize value and retention.

Manage a portfolio of clients as a strategic partner: build executive relationships, coordinate cross-functional teams (Accounting, HR, Payroll, Tax), monitor client health, lead renewals, drive retention and service improvements, and run executive business reviews.

Manage a ~30-account enterprise portfolio across US Central, guiding onboarding, adoption, and renewals. Run cadences (kickoffs, QBRs, health checks), monitor product usage, mitigate risks, drive expansion, and provide product feedback. Partner with Support, Solutions Engineering, Product, and Sales to convert technical success into revenue growth.

Serve as primary post-sales partner for strategic enterprise accounts: lead onboarding, success plans, QBRs, and renewals; monitor health and usage, manage escalations, drive expansion, and collaborate with Support, Solutions Engineering, Product, and Sales to translate adoption into measurable ROI.

Manage a portfolio of higher-education accounts to drive adoption, secure renewals, identify upsell/cross-sell opportunities, and deliver measurable outcomes. Build executive relationships, run data-driven business reviews, monitor customer health, represent customer feedback internally, and champion advocates for case studies and referrals.

Manage a portfolio of higher-education accounts to drive adoption, retention, and growth. Develop success plans, run data-driven reviews, build executive relationships, surface customer feedback to internal teams, and collaborate with Sales and Marketing to secure renewals, upsells, and advocacy.

Manage a portfolio of higher-education accounts to drive adoption, retention, and growth. Secure renewals, identify upsell/cross-sell opportunities, develop success plans, run data-driven reviews, build executive relationships, represent customer feedback internally, and champion customer advocacy.

Manage a portfolio of higher-education accounts to drive adoption, secure renewals, and identify upsell/cross-sell opportunities. Build executive relationships, develop success plans, run data-driven reviews, monitor health metrics, advocate customer needs internally, and foster customer advocates for case studies and references.

Manage a portfolio of higher-education customers to drive adoption, secure renewals, and expand usage. Build executive relationships, create success plans, run data-driven reviews, surface product feedback, and collaborate with Sales, Product, and Marketing to reduce risk and grow revenue.