About You
- 5+ years of Enterprise Customer Success in B2B SaaS (healthtech preferred)
- Experience managing a book of business > $3M ARR, building pipeline, & closing deals
- Strong Executive relationship-building, communication, presentation and problem-solving skills
- Experience navigating complex, matrixed client relationships and driving retention
- Familiarity with Salesforce CRM and customer success tools
Responsibilites
- Partner with sales and implementation to support smooth onboarding, ongoing training, and adoption of contracted functionality for Enterprise.
- Form deep relationships with customers, serve as a trusted advisor, and ensure ongoing success, engagement, and strategic conversations with key executive stakeholders and decision makers.
- Develop Verifiable product expertise to build credibility and add value for customers.
- Conduct regular touchbases and quarterly business reviews across your accounts to ensure retention and strategic alignment between Verifiable and our customers.
- Drive commercial negotiations with customers and internal legal and finance teams to efficiently and symbiotically close deals and restructure contracts.
- Drive a feedback loop with cross-functional teams by gathering and synthesizing customer inputs to inform product development and prioritize roadmap enhancements.
- Support accounts with custom reporting needs outside of the standard product.
- Monitor account health and proactively resolve and escalate issues to reduce churn.
- Maintain CRM hygiene, ensuring account records and documentation are up to date.
- Pursue ongoing healthcare industry and CRM platform education and training.
- Contribute to team-wide initiatives to make Verifiable a great place to work and drive Customer Success department efficiencies.
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What We Do
Verifiable is an API-first, provider network management platform built to help healthcare provider and payer organizations speed up network operations, save costs and streamline the provider experience. Verifiable industry-leading provider data infrastructure connects to thousands of primary sources to deliver real-time provider verification & monitoring to automate the credentialing process - resulting 78% faster turnaround times and millions in added revenue capture. Verifiable works with innovative healthcare provider and payer organizations like Humana, Lyra Health, Talkspace, Modern Health, Wheel, Grow Therapy, and many others. Verifiable is a proud Y-Combinator company whose investors include Craft Ventures, Highland Capital Partners, Tiger Global, The Altman Fund, Struck Capital, Liquid2 Ventures, 137 Ventures, Cooley and Soma Capital.
