Partner Customer Success Manager - United States

Posted 2 Days Ago
Easy Apply
Hiring Remotely in Atlanta, GA
Remote
95K-115K Annually
Junior
Cloud • Information Technology • Security • Software
Our goal at JumpCloud is to Make (Remote) Work Happen with One Directory to Rule Them All!
The Role
As a Partner Customer Success Manager, you will work closely with various teams to enhance partner experiences, oversee customer onboarding, provide guidance for product adoption, identify expansion opportunities, and serve as a primary point of contact for partners' needs.
Summary Generated by Built In

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.


About JumpCloud®

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.


What you’ll be doing:

As a Partner Customer Success Manager, you’ll be partnering closely with Channel Managers, dedicated team of Partner Education Specialist, Partner Support Engineer, Partner Solution Architect, Product and Engineering teams to deliver a world class partner experience. Partnering with Implementation services, you will oversee customer onboarding, working with customer stakeholders to achieve critical IT objectives in a timely fashion. You will act as a trusted advisor to partners and their key customers, providing guidance that drives product adoption, driving health and identifying expansion opportunities that benefit your partner’s objectives. You will serve as the primary point of contact for all partner needs ensuring issues are receiving the proper attention, features are properly prioritized and sharing product updates that impact your partner’s and their end customers environment.

Your duties and responsibilities include:

  • Understand the partner’s and their key end customers requirements, challenges, and what business outcomes and value they are expecting from their investment
  • Monitor partner and key end customers health and proactively identify issues by engaging all available resources to resolve the issue and strategically mitigate risk
  • Act as the main escalation point for business and technical issues, providing centralized and dedicated ownership within JumpCloud
  • Support expansion opportunities by understanding customer needs and partner with Partner Account Managers to drive expansion opportunities
  • Oversee enablement program in collaboration with the Partner Education Specialist to ensure key end clients and partners are set up for success and meeting their enablement milestones
  • Collaborate with Partner Account Managers to develop joint strategic Account Plans deepening partner relationships and driving additional value
  • Maintain an understanding of JumpCloud products and industry knowledge to effectively drive greater customer engagement on the most relevant features /functionality for their specific business needs 
  • Maintain quantitative and qualitative value that clearly indicates a partner’s return on investment
  • Maintain expertise in the JumpCloud platform product capabilities and how our solutions solve customer IT needs

How success will be measured:

  • Onboarding time to value
  • Partner health and adoption
  • Partner and End Customer Retention
  • Identification of Upsell Opportunities

We’re looking for:

  • Minimum 2 years of customer facing experience at a Saas company
  • Technical acumen in the field of IT preferred (i.e. User Access Management, authentication, device management, MDM, security, system administration, etc)
  • Strong organizational skills with the ability to manage several tasks in parallel
  • Outstanding verbal & written communications and strong listening skills, particularly in the technical IT environment.
  • Learning mindset that is always curious
  • Excellent problem-solving, multi-tasking, time management and organizational skills, with strong attention to detail
  • Bachelor’s degree or equivalent experience desired

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $95,000 - $115,000, including base salary and any related bonuses or commissions. 



In the US, JumpCloud® provides a comprehensive benefits package, with several medical plans to choose from including a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short- and long-term disability, life insurance and a 401k savings plan with match. We have a flexible paid time off policy.



Where you’ll be working/Location:

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.


All roles posted in United States locations do require that you be located within one of the 50 U.S. States. Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S. If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.


Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.


Why JumpCloud?  

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.


One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO


Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.


JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 


Scam Notice:

Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.


All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"


#LI-Remote #BI-Remote

Top Skills

Authentication
Device Management
Mdm
Security
System Administration
User Access Management

What the Team is Saying

Aaron
Courtney
Katy
Rajat
Rajat
The Company
HQ: Louisville, CO
800 Employees
Remote Workplace
Year Founded: 2012

What We Do

JumpCloud’s mission is to Make Work Happen®, providing simple, secure access to an organization’s technology resources from any device, or any location. The JumpCloud Open Directory Platform gives IT, security operations, and DevOps a single, cloud-based solution to control and manage employee identities and their devices, and apply conditional access controls based on Zero Trust principals. Since launching in 2012, our global user base has grown to more than 150,000 organizations, with more than 5,000 paying customers including Cars.com, GoFundMe, Grab, ClassPass, Uplight and Peloton. JumpCloud has raised over $400M from world-class investors including Sapphire Ventures, General Atlantic, Sands Capital, Atlassian, and CrowdStrike. Our teams are growing fast, too, and we're looking for talent across engineering, sales, customer success, marketing, product management, and more. Join our team of dedicated, passionate, and creative people who are eager to change the IT industry forever.

We live by our core values which are:
Build Connections
Think Big
1% Better Every Day

Why Work With Us

We offer an incredible opportunity to see your impact. Each team member gets an up close personal view and education into building a fast growing startup. We are transparent about what we are doing, how we are doing it, and the decisions that we are making. There is opportunity to progress and flexibility to find unique approaches to our business

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JumpCloud Offices

Remote Workspace

Employees work remotely.

JumpCloud is committed to being remote-first across the world. We have team members in most U.S. states and in 14 countries.

Typical time on-site: None
HQLouisville, CO
Singapore
Greece
Turkey
Bangalore, India
United Kingdom
Denver, CO
Mexico City, Mexico
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