Top Remote Customer Success Jobs

Manage a portfolio of strategic insurance accounts, build multi-threaded relationships, drive adoption and retention, present ROI using usage data, deliver enablement and presentations, and proactively solve workflow and adoption issues to increase customer value and expansion.

Manage a book of strategic insurance accounts to drive adoption, retention, and expansion. Build multi-threaded relationships, deliver enablement and ROI storytelling using usage data, and proactively resolve adoption gaps while operating autonomously in a fully remote environment.

Manage strategic insurance accounts end-to-end, build multi-threaded relationships, drive adoption and retention, translate usage data into ROI narratives, deliver enablement, and proactively solve workflow and adoption issues remotely.

Lead executive-level strategic partnerships for Gainsight's Strategic Accounts to drive retention, expansion, and advocacy. Quantify and communicate ROI, mitigate strategic risks, deliver executive presentations and strategic recommendations, and leverage Gainsight technology to track goals. Collaborate cross-functionally to identify upsell opportunities, influence product and go-to-market strategy, and represent Gainsight as an industry thought leader.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, surface upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Manage onboarding, adoption, retention, renewals, and expansion for a portfolio of CloudLabs customers. Monitor customer health, run business reviews and VoC programs, maintain account plans and CRM forecasts, and act as trusted advisor to drive product value and revenue growth.

The Customer Success Manager ensures customers achieve measurable outcomes using the SQREEM platform by driving outcomes, providing strategic advice, managing customer health, and expanding revenue within accounts.

Manage a portfolio of 16+ credit union partners to drive adoption of Silvur's Insurance platform. Lead onboarding, scalable training, enablement playbooks, and quarterly business reviews. Build data-driven engagement strategies, track referrals and product usage, surface insights to product and ops, and collaborate cross-functionally. Use AI tools (Claude, ChatGPT) to build automations and scale partner deliverables.

Manage and grow strategic enterprise customer relationships, drive renewals, identify upsell/cross-sell opportunities, provide product optimization and advocacy, coordinate internal teams for technical delivery, mentor CS teammates, and represent Chartbeat at customer meetings and conferences.

Serve as the technical bridge between Quantum Machines and customers: lead implementation and integration of QM solutions, translate customer requirements into technical plans, provide best-practice guidance on quantum control systems, manage account technical relationships, collaborate with R&D, and support customers’ quantum research goals.

Serve as the technical bridge between Quantum Machines and customers: lead implementation and integration of QM solutions, provide best-practice guidance for quantum control, manage technical account relationships, translate customer requirements into actionable solutions, and collaborate with R&D to optimize product delivery.

Serve as the technical bridge between QM and customers: lead implementation and integration of quantum control solutions, collaborate with R&D to optimize delivery, provide best-practice guidance, manage technical account relationships, translate customer requirements into experiments, and support research objectives.

Serve as the technical bridge between Quantum Machines and customers: lead implementation and integration of quantum control solutions, translate customer requirements into technical plans, advise on best practices, manage technical account relationships, collaborate with R&D, and support customers' quantum research objectives.

Act as the technical lead for customer implementation of Quantum Machines control systems: integrate solutions, collaborate with R&D to optimize delivery, advise customers on best practices, manage technical relationships, and translate complex requirements into actionable experiments to meet research objectives.

Manage a portfolio of SaaS healthcare customers to drive adoption, satisfaction, retention and expansion. Build relationships, monitor usage, create success plans, identify upsell opportunities, and improve delivery processes while acting as an expert on EverHealth products.

Manage a portfolio of customers to drive adoption, retention, and expansion of Novara’s safety and risk management platforms. Develop strategic success plans, run QBRs, monitor customer health, coordinate cross-functional support, and own renewal and growth outcomes through measured business value.

Serve as the primary customer-facing contact for enterprise provider accounts in Missouri, driving implementations, platform configuration, end-user training, basic hardware troubleshooting, and adoption. Manage relationships across stakeholder levels, support go-lives, gather product feedback, and coordinate with Tech Support and Product teams. Travel within Missouri up to 50% and track KPIs like adoption, NPS, CSAT, and customer health.

Advise finance professionals on budgeting, forecasting, financial modeling, and reporting; customize and validate customer data and Datarails platform setups; recommend process improvements; build long-term relationships; support renewals and upsell conversations.

Own onboarding, rollout, and renewal processes for enterprise customers using Coder. Drive adoption, remove blockers, monitor health and usage, surface product feedback, identify expansion opportunities, and coordinate with Sales, Support, and Product to meet customer outcomes.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Serve as the strategic partner for enterprise clients in investment management, owning account relationships, driving retention and expansion, coordinating onboarding and post-go-live delivery, aligning product roadmap with client needs, and delivering executive-level, data-driven insights using CRM tools to scale AI-first operations for fund administrators and asset managers.

Lead technical engagements with public sector customers, onboard and train users, analyze infrastructure and workflows, drive migration from on-prem to cloud HPC, collaborate with architects and product teams, and present Rescale solutions to grow customer adoption and improve the ScaleX platform.

Drive customer satisfaction and retention through strategic, proactive engagement. Understand customers' business objectives and Keyfactor solutions, identify upsell opportunities, monitor renewal risk and mitigate churn, coordinate internal resources to resolve issues, represent customer perspectives to leadership, and mentor junior CSMs.

Owner of a 25-account New York brand portfolio focused on retention. Develop success plans, drive product adoption, monitor account health, run QBRs, triage platform and operational issues, coordinate cross-functional resolutions, and build account health reporting. Measure success by GMV retention, CSAT, NPS, and product adoption while contributing to CSM playbooks and tooling.

Own success for a portfolio of AI product customers, drive AI adoption and value, develop playbooks and best practices, gather product feedback, partner cross-functionally, and enable customers through training and consulting to scale AI use cases and expansion.